Didn't get what I paid for !!
Posted Sep 23, 2016
Although this hotel is in a good location, clean, and everyone was nice, we were very disappointed. Way, way overpriced ! The bed was very uncomfortable as I had to put a pillow behind my back to keep from sinking in the middle. The breakfast wasn't good either; things that were supposed to be hot were cold and the food served looked like it was leftovers from the night before with the exception of a few desserts. I asked for coffee and was given a cup of hot water with an instant packet of coffee; asked for cream and was given packaged. Had trouble with the safe and called down for help; they said someone would be up right away. I waited for 45 minutes and no one showed. Finally went downstairs to see if they had a safe to put passports, extra money in at which time they sent someone up to my room. You're supposed to get 2 free bottles of water left in your room upon check-in; we had 2 rooms and it wasn't left in one. We didn't get the water until our second evening after asking 2 times. Room is small and has a shower which is 2 or more feet high making it very difficult to get in and out ! Also if you have a car forget this place as they provide no parking; you have to use a parking garage which means you need a cab back and forth This hotel is totally not worth the price and I would rate it 3.5 stars. Nowhere near a 4.5 or 5 star hotel !!! We had come from the Continental in Sorrento which excelled in every way & unbelievable breakfast so this was disappointing