Terrace/patio

Reviews of The Opera Hotel

1 out of 5
The Opera Hotel
Via Nazionale 36, Rome, RM

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 107 reviews" "
Rating 8 - Good. 47 out of 107 reviews" "
Rating 6 - Okay. 24 out of 107 reviews" "
Rating 4 - Poor. 8 out of 107 reviews" "
Rating 2 - Terrible. 5 out of 107 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Miriame

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Sarah Front Office Manager on Nov 8, 2019
Dear Guest, thank you for your review, we appreciate to ear your thoughts on our hotel. Kind Regards,

4/10 Poor

Markus

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No air conditioning the first two days. The Breakfast is always the same. But a very nice location for the breakfast room on the roof
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get around Rome. All within walking distance. Hotel is clean and staff were friendly.
Stayed 3 nights in Jul 2019
Response from Reception on Jul 23, 2019
Dear Guest, thank you for your valuable review.

6/10 Okay

Di, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
three single beds jammed together in small room
Good position but room configuration was not comfortable for three adults 2 singles beds jammed together with another connected long ways at the foot of the bed Horrible bed configuration for 3 adults. Room was so small Even though we booked for 3 and there was no space for suitcases and getting organised
Stayed 3 nights in Sep 2018

6/10 Okay

Byrd, Maryland

Liked: Staff & service
great location
The rooms are average. We did have a leak in our room ceiling that was tended to right away but must have been there ongoing because there was a musty smell to the room and the ceiling stained (fabreeze helped lol). Breakfast was a cold breakfast probably wouldn't do that option again for the price (pastries, hard boiled egg, yogurt, cereal). The attendant however was very nice and when the coffee machine ran out of cups she let me know about the espresso machines that she could make a cappuccino which she graciously did for me when we came to breakfast each time. The staff were as helpful as they could be with language barrier, even helped us call our shuttle for us and had a wine bottle opener for us. We were locked in the lobby one day for about 5mins but got out in time lol. An ice machine would have been very nice and a coffee tea spot for daytime. The only real complaint was the shower door was a half glass door and the open side splashed the toilet tissue and the towels were a little scratchy. The location is the best part of this hotel VERY central to walk to most everything. I little market across the street for sodas and snacks was nice. We would stay again.
Stayed 7 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Modern and clean
Stayed 3 nights in May 2018

8/10 Good

Nattydee, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for visiting Rome
When we first arrived we were too early for checking in so we were informed we could leave our suitcases on level 1 but it wasn't a secured storage area. As we had all out valuable items with us we did and went an explored the local area. A few hours later we were able to check in only to discover we had been allocated a small double room instead of the standard double room we paid for. When we brought this to the receptionists attention, she was very apologetic and moved us straight away. The room was very clean and extremely comfortable and we had a Juliette balcony which overlooked the street. We had fresh towels every day and replacement shampoo and body wash samples. The only negative point would be the pillows. We requested 2 more pillows but probably could have down with 4 more (3 each) as they were quite flat. For breakfast we had a choice of 3 different types of cereal, croissants, a variety of cakes, toast, rolls, cold meat and cheese. There was a good selection of jams and Nutella. There was a Nespresso coffee machine with 5 different types of coffee to choose from. The location was excellent, with a 20 minutes walk to the Colosseum, and Trevi fountain. About a 30 minute walk to Piazza Navona and the Spanish Steps. The Vatican and the Castle Saint D'Angelo was probably around 45 minutes to an hour away, depending how quickly you walked. There was a convenient supermarket nearby and plenty of souvenir shops to choose from.
Stayed 4 nights in Feb 2018

6/10 Okay

Janet

Liked: Cleanliness
Average hotel in good location
We booked a room for 4 nights but on arrival we noticed a few things wrong with the room, just small things but still frustrating. The in room safe couldn't be opened, bulb missing from floor lamp, TV channels not working etc. The shower was also really bad as in no pressure so it took me about 10 mins to rinse shampoo completely from my hair! We mentioned these problems on the first night but were told nothing could be done about them until the following day. Went back to the girl on reception the following morning and she gave us a different room. The safe still didn't work but everything else was an improvement! The breakfast was ok and more than just a croissant and coffee that some hotels I looked at were offering. However, on the last morning we were obviously the last to go for breakfast 20mins before it finished and there was only cereal and croissants left, they had run out of everything else!! The location is good and the building itself is quite nice, the decor in the corridors and stairs was quite quirky. The night porter was a lovely friendly man who let us in the front door when we returned late at night. Overall it was ok but they just need to keep on top of the minor maintenance issues.
Stayed 4 nights in Jan 2018

4/10 Poor

Ana, Germany

Disliked: Cleanliness, property conditions & facilities, room comfort
Room VERY small
We booked the small double room and I can confirm that it was really small. There was not a wardrobe and there was not even place to open the suitcase. Additionally the shower courtain was old and dirty. We asked receptionist if it was possible to change the room, but she said that all rooms were booked (in spite of the fact that I found free rooms in internet). The positive things were the location and the breakfast.
Stayed 4 nights in Dec 2017

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Room comfort
Modern conveniences, great location, smelly AC
We stayed in the junior suite for 2 nights. The room was modern and very tidy. We especially loved the modern bathroom and awesome shower, but disappointed that the balcony was shared with the breakfast area, which allowed no privacy on the balcony in the morning. The biggest problem we had was with the AC. The room was sweltering when we arrived and had to work with the front desk multiple times to have it actually turn on. Once it did finally start working, it pumped bathroom/sulfur smells into the room. We also brought this up to reception and they said they'd have a technician come look at it, but when we returned, it still smelled bad. It smelled badly for the rest of our stay.
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 22, 2016
thank you!!! I wish you a good evening!

6/10 Okay

Katherine

Liked: Cleanliness
Disliked: Staff & service
Hotel was centrally located to metro and a lot of great sites and restaurants. The staff was nice, aside from a snotty attitude from the woman at the front desk and getting locked IN the hotel by another worker(apparently they do this daily when they get the croissants for the Bfast buffet).

2/10 Terrible

TH&AB

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grossest hotel, when in Rome don't stay here
To start our experience at this hotel we were told check in wasn't until 4pm which is untrue. We had to leave our bags out in the lobby without security, so we didn't waste the day sitting in the hotel lobby. The room was truly gross, just look at the pictures. There were stains everywhere and each morning there were crawling bugs that came from the holes in the walls of the bathroom. Rome is magical don't tarnish your experience by staying this less than 1 star hotel.
Holes in the wall of the bathroom, where bugs crawled in
Disgusting shower head that was never cleaned
Scum in the bathroom
More scum on everything in the bathroom
Response from mary on Nov 22, 2016
Thank you for your comment. They are always very useful to improve. good evening!

10/10 Excellent

cairo Egipto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need Fix the Elevator
Excelent Location ....... ...............!!!!! What else
Response from mary on Nov 22, 2016
we'll be happy to host you again in our hotel! thank you so much!

4/10 Poor

giuseppe, Italy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind of B&B for S small size peeple...
Access to it is a little difficult since you have to climb twelve/fifteen or more high steps with your luggage.Obviously exit is much trickier because you can fall headlong.. There is not a lobby, but a very little space where the concierge is situated along with a a small, soft seat with no back for 2 persons, We were given a very small room It was so small, that it was not possible for us ( two people) to spend the night and use the facilities together. In order to avoid extra international calls to London to Hotel.com, useless talks and complains from both sides on a saturday evening, one of us had to leave and sleep in another hotel nearby. The bathroom was extremely small and there were only two towels (for shower and hands), which is the ultimate proof that the room was a SINGLE room. It looked like the hotel was made for hobbits, fairy tales dwarfs or for S small size people.. The noise of the street was so loud that at night it was very difficult to sleep. On the second day of our stay, we were given a bigger room. WiFI was another major issue, since you have to set your cellular phone with the security number to be found on the screen of the TV set : any time you switch the TV on and off, you have to set it back accordingly...A true nightmare.... The breakfast on the terrace was just ok, but the lady in charge was very gentle. The room was not cheap at all at $ 120 per night.

6/10 Okay

sasa, nz

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Average hotel
Unfortunately the room was very hot and the airconditioning did not work. The internet also did not work so it was frustrating as I had a lot of work to do. The location was very good and the staff were very courteous.

2/10 Terrible

Yuen, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very very bad experience!!!
very bad experience stay in this hotel, the whole hotel no hot water for whole night in the winter time!!! we can't take shower... their staff not helpful, not friendly, very poor attitude, i will remind all traveler not choose stay this hotel.
Response from Teresa on Apr 23, 2016
I'm sorry for your bad experience but wasn't as awful as you describe , I know it happened but at late night we can't solve the problem right away we had to call a plumber and He solved the problem the morning. Thank you for yourgrumble The staff not Helpful

8/10 Good

Ammar, Saudi Arabia

Liked: Cleanliness, staff & service
best value/price
Stayed for 4 nights. Was very pleased with the hotel service. Staff was very helpful, kind and informative. Breakfast was "okay" given that it was free with my room. The construction in the next door building did not bother me, since id be up when they started and back way after they were done.
Response from Teresa on May 28, 2016
Deat Ammar, thanks for your positive comments about the hotel, in particular about the kindness and the vompetence from the sta! really appreciated! Wer are happy you enjoy your stayong in rome and at the opera hotel,. kind regards.

6/10 Okay

Olivia, Los Angeles

Disliked: Staff & service
Once great, now not so much
We had stayed here 3 years ago and liked it a lot. This time however the place was runned down. The lift wasnt working our room smelled like sewage at night! We opened the windows to air it out and or was ok. I don't think we'll be back.
Response from Teresa on Apr 23, 2016
Since three years we change a bit the elevator is working and I'm sorry for the bad smell Hoping you would change your idea. Thanks for your comment !

8/10 Good

Darren, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central position to everything.
Excellent. Stayed for 5 nights. Staff very helpful, only drawback was bathroom very small and shower leaked onto the floor. That aside, I would definitely recommend a stay here.
Room opening onto small balcony
Breakfast included
Terrace for breakfast
Response from Maria Luisa on Feb 20, 2016
Thank you for your comment ! Hoping see you soon !

8/10 Good

Chrissy, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near Termini and Trevi Fountain
Great hotel. It isn't updated on the outside but once you enter the rooms are modern, large and very clean. The staff was very kind and accommodating. The location was near Termini station and walking distance to the Trevi Fountain as well as restaurants.
Response from Teresa on Aug 30, 2015
I thank you for the nice review. The hotel is located in an old building recently renovated in its internal. As you just said, one of his strong points is its proximity to the most important sights of Rome such as Piazza Venezia, the Quirinal and the Opera House.

6/10 Okay

svijetlana

Disliked: Property conditions & facilities
Response from Teresa on Apr 23, 2016
Thank You for your feedback

6/10 Okay

Kevin, London

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
I stayed here for four nights. Originally booked for two, but extended for two more. The room we had first was a good size, but the room we moved into for the last two nights was quite small. It's an OK hotel, nothing special. A good enough location for the tourism sights. I was annoyed a when returning late one morning that the consierge was on his tour-watch of the hotel for 25 mins so we were unable to get into the building! Otherwise, adequate.
Response from Teresa on Apr 23, 2016
Thank you for you comment sorry for keeping you waiting

8/10 Good

Natalie, Toronto, ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice contemporary hotel close to main attractions
Nice Hotel, very friendly staff. Very Accommodating. Small hotel with no frills but perfect for those wanting to be close to all Rome's most popular sights. The hotel has just been remodeled and was still under construction but it was not overwhelming on the experience of the hotel. The lovely lady that works on the terrace for breakfast is absolutely amazing very pleasant doesn't speak much English but knows exactly what you want when you ask. After breakfast she even goes on to clean the rooms as well on top of doing the breakfast service. Amazing woman. Thanks for making our stay amazing!!
Response from Maria Luisa on Feb 19, 2016
Thank you for your comment and your nice words hoping see you soon

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Teresa on Apr 23, 2016
Thank you for your feedback

10/10 Excellent

Marcos, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything...Nice Hotel
We stayed at the Opera Hotel for 2 nights, at the beginning of September of this year, and the location of this hotel is awesome. Piazza de la Republica, Fontana di Trevi, Piazza Novona, Piazza Venecia, and even the Coliseo, among other points of interest are within walking distance. There are many restaurants, and shops near the hotel. The hotel daily breakfast is nice, they even have cappuccinos daily. Room was of good size, comfortable, clean, and a big restroom and shower. Hotel staff are very nice, friendly and helpful. We arrived around 10 in the morning from a cruise and they were nice enough to assing us a room that early. The only thing was, we found some little bugs on the bed and had to clean it, other than that, I would definitely recommend and stay at this hotel again when in Rome.
Response from Teresa on Apr 23, 2016
Thank you for the kindly words Hope to seeing you soon

10/10 Excellent

A.J., Birmingham, AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would return
Nice staff, clean room, good air conditioning. Good location. Small, but we expected that and didn't need anything more. We spent very little time in our room anyway. Price was a little higher than I would have liked but overall we were very happy with our experience and would go back to the Opera Hotel again.
Dear Guest, we are really happy about your postive feedback and we e really hope to see you soon in our property! Best Regards The Opera Hotel Staff

10/10 Excellent

bostonworldtraveler, Boston

Liked: Cleanliness, staff & service, room comfort
Modern, charming, and elegant!
This hotel made me feel welcome! The staff was very friendly and accommodating, the rooms were wonderful, clean, and modern! The breakfast buffet was also phenomenal. I would definitely recommend this hotel to others!
Response from Maria Luisa on Feb 22, 2016
Thank you for you kindly words we are glad you enjoy staying with us . Hope to see you soon

10/10 Excellent

Teresa, New Orleans, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanted to stay
Fantastic hotel, fantastic city, and what a view!!! Wished we could have stayed longer. The hotel is located on one of their busy streets, so it's very noisy. Restaurant's located near-by were very accomodating and friendly. Didn't realize how close we were to many attractions, so look at map closely before setting off to avoid going around the long way!! Need a good pair of walking shoes as the streets are up/downhill and many roads are cobbled. What a City!!!
Response from Maria Luisa on Feb 19, 2016
Thank you for your comment ! I'm Glade you aprecciated our hotel !

10/10 Excellent

siva, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up... for a moderate hotel
This Opera is located in a very good location and we had a great time in Rome coz everything is in a walking distance even the metro and the busses stop directly infronth of the hotel. The rooms are small but very new and clean. Thumbs up for me and the staff should get a medal as they are so limited but they do deliver.
Response from Maria Luisa on Feb 19, 2016
Thank you for for such good words Hope to see you soon !

8/10 Good

Beatrice, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very central position - could walk to most sites, but if not buses good and not expensive. Hotel itself modern, clean, lovely helpful staff, couldn't have been nicer or more helpful. Rooms small and bathrooms, perfect but absolutely tiny. No room to swing cats! Also be aware that all rooms overlook a very busy thoroughfare so though triple glazing, you still hear the hum of traffic. Breakfast on lovely terrace, adequate but again the staff made the experience that much more pleasurable.
Response from Teresa on Jun 11, 2016
THANKS FOR YOUR POSITIVE JUDGMENT!!! HOPE TO SEEYOU SOON AT THE OPERA HOTEL!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean, modern hotel in Rome
We loved the hotel - clean, quiet, modern and in the middle of the city. The staff was very friendly. Parking a challenge as you cannot stop in front of the hotel. Rooms small if you have children but perfect for a couple!

10/10 Excellent

Rosie, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Opera Hotel Rome
Excellent Hotel.. We could fault nothing... the room was beautiful and the air con was excellent as it was so hot when we were there. The location of the hotel was excellent, 5mins from train station and bus stop for tour bus,Spar shop across the road and loads of lovely shops and restaurants near by...all in all we had a great holiday in rome and i would recommend this hotel to anyone..
Response from Teresa on May 28, 2016
thanks for your comment! we are happy you enjoy your time in rome and at the opera hotel!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opera Hotel, Rome
It was a very nice hotel but the rooms were very small. Upon check-in the lady at the desk knew the room had already been paid in-full; however, at check-out we had a different lady who tried to charge us again. When we explained it was already paid, she didn't know how to verify that and tried to keep us there until somebody else showed up who could help her (which was not possible since we had flights to catch). If I didn't have the print-out from the hotels.com website as proof it was paid, we would have been recharged for the room. At one point the air conditioning started leaking. We called the front desk and were told there were no other rooms available. I'm not sure if maintenance was ever called or not. For the whole stay we had to have a trash can sitting under the a/c to prevent ruining the carpet. The hotel is nice and the location is great but I still don't think it was worth the cost.

10/10 Excellent

Joel, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome
This hotel was much more than expected for the price. Great location, and very nice room, actually more like a suite!
Response from Teresa on Jun 11, 2016
THANKS FOR YOUR POSITIVE JUDGMENT!!! HOPE TO SEEYOU SOON AT THE OPERA HOTEL!!

10/10 Excellent

A Baard, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Opera Hotel in Rome, good value for money.
We were 3 ladies sharing a room and were very impressed. Our room was renovated with lovely funky decorations and a flat screen TV, once you close your window you can't hear the busy street, the breakfast was more than we expected. Lovely roof garden with muesli, coffee, yoghurt, ham, cheese, fruit, juice etc. The location is great!! Easy walk to Metro, Tremini, Opera Theatre and the surroundings is safe and lots of tourists. Great shopping and restaurants and a easy walk then you are at the Trevi. (Colloseum also within walking distance). When we go back will stay there again. Staff very friendly.
Response from Teresa on Apr 23, 2016
Thank you for your comment ! Hope to see you soon!

10/10 Excellent

wendy, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome at it's best
This hotel is awesome. So clean, central location, you can walk to everything you want to see. Helpful pleasant staff. Not much noise off of the street and a great garden breakfast. What a great stay. Very modern hotel in a very historic area.
Response from Maria Luisa on Feb 19, 2016
thank you for have choosen The opera Hotel

4/10 Poor

Marina

Disliked: Cleanliness
Не советую
Так себе , лифт сломался в отеле делали несколько дней, завтрак на неплохой веранде, но не следят за постоянным пополнением , в номере на постели были муравьи, терасса номера не соответствует картинкам , приехали в этот отель ради неё.
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Sehr zentrale Lage, dafür eher unterdurchschnittliche Ausstattung, defekte Dusche, teilweise Schimmel im Bad, sowie weitere Probleme. Das Frühstück hingegen war in Ordnung, wenn auch mit zu wenig Personal ausgestattet. Alles in allem nicht zu empfehlen.
Stayed 6 nights in Aug 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness
1)the location is great, supermarket, shops and restaurants nearby. 2) the room floor was really dirty and dusty. They don’t even swept the floor because I found small sheet of paper, very obvious dust balls and a ballpen on the floor. Those things were easy to spot you won’t miss it if cleaner really do her job! I could’t Stand it, I immediately used the wet tissues to wipe the floor by myself! 3) we booked the 3 persons room ( we had 4 persons, 2 was child) , we doubled confirm with the front desk, could my youngest child have free breakfast, she replied yes since he just 4 yrs old, however when we checked out , the other front dest staff insisted to change for the b’fast fee for my child. We just pay for it finally cos we didn’t want to argue anymore.
Stayed 2 nights in Jul 2018

8/10 Good

Margot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil. Hôtel très proche de tout on peut tout faire à pied. A refaire !
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2018

8/10 Good

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo beneficio
Hotel bem localizado, limpo, quarto de bom tamanho, assim como o banheiro. Moderno e bonito. Hotel bem pequeno. Chegamos antes do horário do check In, e não havia local para deixar as malas. A atendente nos orientou a deixá-las no meio do corredor de entrada. Não havia banheiro para os hóspedes utilizarem fora do quarto, mas nos ofereceram o banheiro dos funcionários. Café da manhã gostoso, sem muitas opções. Hotel simples mas bom custo beneficio.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Først det negative: AC på rommet og avtrekk på bad virket ikke, treg spyling i toalettet, og hårføner som kortsluttet pga uisolerte ledninger(!), samt at første natt var dobbeltbooket hvor vi ble geleidet til et annet rom litt lenger ned i gata. Det positive var at resepsjonen var hjelpsom, rommet var generelt i grei stand og var rent. Plasseringen til hotellet er veldig sentralt og det var kort vei til alle attraksjoner samt terminalen.
Stayed 5 nights in May 2018

10/10 Excellent

Daiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mai-Britt

Disliked: Cleanliness

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posizione perfetta, buon rapporto qualità/ prezzo
Soggiorno perfetto! Hotel confortevole in posizione perfetta x girare la città, buona colazione
Stayed 1 night in Mar 2018

6/10 Okay

Pit, Matera

Liked: Cleanliness, room comfort
unico criticità: " SCALA INGRESSO, scomodissima"
Albergo comodo e con ottimo rapporto qualità/prezzo. Posizione centralissima e comodissima. A piedi puoi arrivare anche oltre Tevere, A due passi dai Fori, dal centro. Servita da bus e vicina al Metro di Piazza della Repubblica.
Stayed 4 nights in Feb 2018

8/10 Good

carmelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cassaforte non funzionante, mai offerta una soluzione - dicono che lo sapevano già ma purtroppo il tecnico non sarebbe potuto arrivare. Solo in tarda mattinata del giorno antecedente la partenza offrono cambio camera.. e se le camere erano tutte così tanto valeva restare lì e godersi il sole di Roma. Ventilazione a soffitto con strati di polvere; capelli sulle lezuola non nostri; asciugamani logori e con i buchi; saponetta usata da altri ospiti abbandonata sul contorno murale della doccia e mai tolta; muffa nera sul piatto doccia; assenza di coprimaterasso e lenzuolo appoggiato direttamente sul materasso molto vecchio. Unica nota positiva del soggiorno la posizione strategica per visitare Roma.
Stayed 3 nights in Nov 2017