I have stayed on Roma 3 times. This was my first stay at st. Regis. The hotel is clean and nice but not the typical St. Regis. One elevator is always broken the other only worked sometimes. The staff is friendly, I would only stay if I got a great rate otherwise I would go to one of the other top Roma hotels.
Comment from Hotel Management
Sep 16, 2016 by The St. Regis, Rome, Hotel Management
Thank you for sharing your experience, we greatly appreciate both your positive comments and your criticism in our continuous effort to provide our Guests' with the best assistance.
We are sorry that one of the four elevators was not operative; for safety reasons we preferred our guests refrain from utilizing it, while we awaited the substitution of a pivotal part of it.
We would be honored to welcome you back and remain,