Ratings based on 349 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Ottawa

Exquisite hotel

Posted Sep 13, 2016
Pros: The beautiful rooms. The excellent location. Champagne at 7pm. Wonderful butler service.
Cons: Just better training for the housekeeping staff.
Location: Very central, close to buses and trains and within walking distance of many beautiful museums and landmarks.
Fabulous hotel in every way. Perfect location. Gorgeous, elegant rooms. Excellent staff. Butler service that is second to none. Everyone went out of their way to ensure we had what we needed, when we needed it. Loved every minute of our stay !!
Comment from Hotel Management
Sep 16, 2016 by The St. Regis, Rome, Hotel Management
Dear Ms. Maggie May, your five star score makes us proud and happy. Thank you for sharing you positive experience and we look forward to welcoming you back for another memorable stay! Kind regards, Vincenzo Falcone Hotel Manager
5 out of 5
by A verified traveler from Baton Rouge

EXCELLENT HOTEL

Posted Sep 11, 2016
Pros: The staff was very helpful and the room was very clean . Beautiful rooms.
Cons: hard to say ,my experience was great
Location: The tour company is just outside the hotel and the train station is close by .
THE staff was excellent and very helpful . The room was very nice. I will definitely return .
Comment from Hotel Management
Sep 27, 2016 by The St. Regis, Rome, Hotel Management
Dear John, We are absolutely delighted by your review and we look forward to welcome you back on your next trip to the Eternal City. Rome deserves more than just one visit to discover its many treasures. Until then, best regards, Vincenzo Falcone Hotel Manager
5 out of 5
by A verified traveler

テルミニ駅に近い豪華なホテル

Posted Sep 2, 2016
Pros: 観光地やテルミニ駅へのアクセスの良さ、建物や部屋、レストランの豪華さ、従業員の対応等ほぼ言うことなしのレベルです。
Cons: お湯を頼んだが、部屋係が対応してくれなかった。
Location: 有名観光地に近く、テルミニ駅へも徒歩移動可能で、立地に関しても言うことなしです。
観光地やテルミニ駅へのアクセスの良さ、建物や部屋、レストランの豪華さ、従業員の対応等ほぼ言うことなしのレベルです。朝食もおいしかったです。
Comment from Hotel Management
Sep 16, 2016 by The St. Regis, Rome, Hotel Management
Dear Anonymous Guest Although not in your mother tongue, we would like to acknowledge your rewarding review. We are delighted that you fully enjoyed your stay and you appreciated the high quality of our buffet breakfast. Until your next visit, warm regards from all of us, Vincenzo Falcone Hotel Manager
4 out of 5
by A verified traveler from NYC A

Hotel is nice but not a typical st Regis...

Posted Aug 21, 2016
I have stayed on Roma 3 times. This was my first stay at st. Regis. The hotel is clean and nice but not the typical St. Regis. One elevator is always broken the other only worked sometimes. The staff is friendly, I would only stay if I got a great rate otherwise I would go to one of the other top Roma hotels.
Comment from Hotel Management
Sep 16, 2016 by The St. Regis, Rome, Hotel Management
Dear Mitch, Thank you for sharing your experience, we greatly appreciate both your positive comments and your criticism in our continuous effort to provide our Guests' with the best assistance. We are sorry that one of the four elevators was not operative; for safety reasons we preferred our guests refrain from utilizing it, while we awaited the substitution of a pivotal part of it. We would be honored to welcome you back and remain, Sincerely yours, Vincenzo Falcone Hotel Manager
5 out of 5
by A verified traveler from oxford

Very welcoming people

Posted Aug 8, 2016
Nothing was to much trouble , I would say every member of staff was a credit to the hotel
Comment from Hotel Management
by The St. Regis, Rome, Hotel Management
Dear Guest, Your feedback is rewarding and inspiring at the same time, since it summarizes the proper meaning of Bespoke Service: make our Guests feel at home, assisting them anytime and anticipating their requests. All the St. Regis Team joins me in thanking you for your recognition and full star rating. ARRIVEDERCI E A PRESTO, Vincenzo Falcone Hotel Manager
4 out of 5
by A verified traveler from New Jersey

Great central location

Posted Jul 18, 2016
Pros: Rooms, beautiful decor but lobby, restaurant and bar under construction. Absolutely love the St. Regis saber champagne ritual at 7pm every night
Cons: Service
Location: As mentioned centrally located.
The St Regis is located in the middle of all need to see sites of Rome, except Vatican. Rooms are big for hotels in most of Rome. Service not quite 5 stars as Hassler or Rusie but good enough.
Comment from Hotel Management
Jul 18, 2016 by The St. Regis, Rome, Hotel Management
Dear JBL Guest, Thank you for sharing your experience. We are very pleased that you enjoyed our daily 7.00 pm Evening Ritual, taking place in all the St. Regis Hotels worldwide at the same time. We greatly respect your comment about the service and we will continue work to improve this aspect. Thank you and Best regards, Vincenzo Falcone Hotel Manager
5 out of 5
by A verified traveler from Mass

Great time at the St Regis

Posted Jul 12, 2016
Pros: Service. All staff was great. Each evening, Complimentary Prosecco was a nice touch.
Cons: Finish the renovations!
Beautiful, grand hotel. Excellent staff, services, easy registration. Restaurant was very good, complimentary Prosecco was a nice touch. Only downside was renovations made it hard to fully appreciate the whole experience.
Comment from Hotel Management
Jul 18, 2016 by The St. Regis, Rome, Hotel Management
Dear Guest, Thank you for your wonderful review and full rating. We may understand that the temporary unavailability of some of our public spaces may have had an impact on your stay, although our legendary Ritz Ballroom is now uniquely unveiled to comfortably experience our Culinary and Bar Services. We look forward to your next visit to show you the result of our improvements! Kind regards, Vincenzo Falcone Hotel Manager
1 out of 5
by Koji from 東京

二度目は無いと思います

Posted Jun 24, 2016 on Hotels
男性のコンシェルジェの対応が尊大な様子で不快でした。 部屋の電話が壊れていました。 夜中に蚊が発生してハウスキーピングに2度電話しましたが何の対応もなく、翌日マネージャーに直接電話して対応して貰いました。 シャワーブースの扉の建て付けが悪く洗面所が水浸しになりました。 コンシェルジェに勧められたレストランもお世辞にも美味しいとは言えずイタリアでの最後の夕食がとても残念なものになりました。 このホテルでの滞在をとても楽しみにしていただけにとても残念です。楽しかったイタリア旅行の締め括りにとてもお粗末なホテルに宿泊してしまいました。とても他の方にお勧めできません。
Comment from Hotel Management
Jul 20, 2016 by Vincenzo Falcone, Hotel Management
Dear Koji, although I am not able to correspond in your language, I would like to apologize most sincerely for having disappointed your expectations. The St. Regis, Rome stands for flawless level of service and we missed this important goal in occasion of your visit. Please know that your report will not go unheard and we look forward to welcoming you back to show you that your experience has been an exception to a rule of warm and attentive service. Kind regards, Vincenzo Falcone Hotel Manager
5 out of 5
by A verified traveler

Great Experience

Posted Jun 18, 2016
We stayed at st Regis for 4 nights and we had a great time there.Its location is really good, close to termini and it close to all the major attractions in Rome it also has a grocery store across the street if you need to buy anything. If you are going to stay there you should definitely go to the bar, food and the staff there were great. I'll definitely go back to stay there in the near future if possible.
Comment from Hotel Management
Jun 23, 2016 by The St. Regis, Rome, Hotel Management
Dear Bowen, We are delighted to hear that you fully enjoyed your 4 night stay at The St. Regis and we look forward to welcoming you back for another memorable experience. Kind regards from all the team, Vincenzo Falcone Hotel Manager
5 out of 5
by ITZHAK from Tel mond

Amazing staf

Posted Jun 17, 2016 on Hotels
Wonderful hotel
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for five star rating and gratifying comment. It would be our great pleasure to welcome you back, whenever your travel plans bring you back to the Eternal City. Sincerely yours, Vincenzo Falcone Hotel Manager