Ratings based on 332 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from New Jersey

Great central location

Posted Jul 18, 2016
Pros: Rooms, beautiful decor but lobby, restaurant and bar under construction. Absolutely love the St. Regis saber champagne ritual at 7pm every night
Cons: Service
Location: As mentioned centrally located.
The St Regis is located in the middle of all need to see sites of Rome, except Vatican. Rooms are big for hotels in most of Rome. Service not quite 5 stars as Hassler or Rusie but good enough.
Comment from Hotel Management
Jul 18, 2016 by The St. Regis, Rome, Hotel Management
Dear JBL Guest, Thank you for sharing your experience. We are very pleased that you enjoyed our daily 7.00 pm Evening Ritual, taking place in all the St. Regis Hotels worldwide at the same time. We greatly respect your comment about the service and we will continue work to improve this aspect. Thank you and Best regards, Vincenzo Falcone Hotel Manager
5 out of 5
by A verified traveler from Mass

Great time at the St Regis

Posted Jul 12, 2016
Pros: Service. All staff was great. Each evening, Complimentary Prosecco was a nice touch.
Cons: Finish the renovations!
Beautiful, grand hotel. Excellent staff, services, easy registration. Restaurant was very good, complimentary Prosecco was a nice touch. Only downside was renovations made it hard to fully appreciate the whole experience.
Comment from Hotel Management
Jul 18, 2016 by The St. Regis, Rome, Hotel Management
Dear Guest, Thank you for your wonderful review and full rating. We may understand that the temporary unavailability of some of our public spaces may have had an impact on your stay, although our legendary Ritz Ballroom is now uniquely unveiled to comfortably experience our Culinary and Bar Services. We look forward to your next visit to show you the result of our improvements! Kind regards, Vincenzo Falcone Hotel Manager
5 out of 5
by A verified traveler

Great Experience

Posted Jun 18, 2016
We stayed at st Regis for 4 nights and we had a great time there.Its location is really good, close to termini and it close to all the major attractions in Rome it also has a grocery store across the street if you need to buy anything. If you are going to stay there you should definitely go to the bar, food and the staff there were great. I'll definitely go back to stay there in the near future if possible.
Comment from Hotel Management
Jun 23, 2016 by The St. Regis, Rome, Hotel Management
Dear Bowen, We are delighted to hear that you fully enjoyed your 4 night stay at The St. Regis and we look forward to welcoming you back for another memorable experience. Kind regards from all the team, Vincenzo Falcone Hotel Manager
5 out of 5
by A verified traveler

Beautiful and elegant hotel

Posted Jun 14, 2016
Pros: Staff, cleanliness, elegance
Cons: More equipment in the fitness center.
Location: Walking distance to the train station, some restaurants, but more the quick cafe style.
Wonderful experience. Hotel was very clean and elegant. Hotel staff was extremely friendly, helpful and accommodating. I've traveled quite a bit and this hotel ranks near the top. The only downside was they started a renovation during our stay so main lobby and desk were closed off as well as the on-site restaurant. Hopefully the renovations maintain the style and elegance of the hotel. I would definitely recommend and stay there again...after the renovations.
Comment from Hotel Management
Jun 24, 2016 by The St. Regis, Rome , Hotel Management
Dear Guest, We are delighted that we have been able to create a wonderful experience for you to remember! We are working for a new era of glamour and we look forward to welcoming you back and show you the result of our improvements. Kind regards, Vincenzo Falcone Hotel Manager
1 out of 5
by A verified traveler from Houston

Could've been nice but seriously wasn't.

Posted Jun 14, 2016
So, long story short, it was my 10 year anniversary. Booked the Rome St. Regis thinking it was a no brainer. It would be perfect right? Nope. Upon arrival had to wait for our room. Um, we have a reservation right? Also, we had flown for 12hrs and our luggage was lost. No problem except they didn't let us know it had arrived until the NEXT day when we came to the concierge asking where we could buy clothes. Okay... The stay kept getting worse. The hotel is currently undergoing a RENOVATION, that will last till SEPTEMBER. I wouldn't have booked them if I had known this. So breakfast was sub par, and dinner was literally in a HALLWAY. No exaggerating, it was in the hallway next to a ballroom. When I finally snapped and asked to speak to the manager she was nice enough, but really couldn't do anything as far as credits to my account for a night's stay, since I had used Expedia. Hump. Lastly. Most importantly, when my husband gave me privacy to pack, he used the restroom downstairs, only to BE FOLLOWED into the restroom by SECURITY. I have no words for the way I feel about this hotel. We paid them a hefty price to be treated like...
5 out of 5
by A verified traveler

Friendly staff and close to the attractions

Posted Jun 10, 2016
Pros: Staff were very helpful.
Cons: The daily room preparations waived as the stay progressed. Day one confectionary left in room, Day two fruit bowl day three, four & five no treats!!
Location: Easy walking distance to many of Rome's sights or a short hop on the Metro. Great restaurants close by if the hotel scene is not your choice.
High quality service in general. With very helpful staff. A two minute walk to the Metro and Termini.
Comment from Hotel Management
Jun 24, 2016 by The St. Regis, Rome, Hotel Management
Dear Guest, Thank you for your positive comments and for your constructive criticism about the daily amenities, which have been shared with the appropriate team. We are delighted that the level of service overall met with your expectations and we will keep working hard to improve our performance. With best regards, Vincenzo Falcone Hotel Manager
4 out of 5
by A verified traveler

Splendid hotel.

Posted May 21, 2016
Pros: The atmosphere,the architecture and the service.
Cons: Bathroom in the hotel room needs renovation.
Location: Very good location.
Very good location, beautiful hotel, excellent service, and good food.
Comment from Hotel Management
Jun 16, 2016 by The St. Regis Rome , Hotel Management
Dear Mihaela, we are delighted by your wonderful review. Thank you for highlighting the strategic hotel location and its unique heritage. We all look forward to your return stay, Kind regards, Vincenzo Falcone Hotel Manager
5 out of 5
by A verified traveler

Lobby bar

Posted May 12, 2016
Beautiful and charming hotel. Perfectly set in the middle of Rome. The lobby is a great place to sit and drink champagne
Comment from Hotel Management
May 15, 2016 by The St. Regis, Rome, Hotel Management
Dear Guest, Thank you for highlighting the unique heritage of The St. Regis, Rome and the elegance of the lobby bar, matched by a warm and attentive service. The evening ritual of the champagne sabering is not to be missed! Until your next visit, best regards from all the team, Vincenzo Falcone Hotel Manager
3 out of 5
by A verified traveler from Seattle, WA

Overpriced small room with snobby staff

Posted May 3, 2016
Pros: Great location for taking the train from the airport and close enough to walk to most of the main sites in Rome, only a short Uber away from others.
Cons: Attitude of snobby staff should be addressed, room cost should include internet, hot water would have been nice and a properly working hair dryer
Location: Close to Roma Termini train station, easy to take a train from the airport and walk to the hotel, also close enough to walk to most things
We stayed here for a few days in room #112, I booked the "superior room" but that is not what we got at check in. In my opinion this hotel is overpriced for what you get, the room was small (so small in fact the bed has almost no room to walk around, you would need to shimmy into the bed on one side). There was a partial view from the window but not worth what we paid for the room. Staff was snobby (we were backpacking through Italy so received stares of horror at our choice of outfits upon arrival), you have to pay for internet (seriously for the cost of the room it should be included), hot water took forever to heat up and never got very hot, the hair dryer only blew cool air, and there were only two elevators, so at times had to wait for them to come and go and offload luggage, etc. Restaurant was stuffy and overpriced, overall not impressed and would not stay here again. In the end we didn't appreciate paying people to treat us like servants v. customers. Not a five star hotel.
Comment from Hotel Management
May 17, 2016 by The St. Regis, Rome, Hotel Management
Dear Tami, thank you for taking the time to share your impressions with all of us. We do every effort to meet our Guests’ preferences in regards to room allocation, however room upgrades are not always possible, especially during the peak season and the "superior" room is actually our lower level room category (being "deluxe" and "imperial" the higher ones). Please accept our sincere apologies if the team has not been able to provide the expected level of service. Your disappointment will not be ignored and there will be an immediate follow up to ensure that a professional, kind and helpful attitude is maintained at all times. Allow us just to say, that under no circumstances, we would intentionally discriminate our Guests based on their dressing appearance. We are eager to improve your impressions of us and we would be honored to welcoming you back and to show you the result of our commitment to bespoke service on your next visit to Rome. Sincerely yours, Vincenzo Falcone Hotel Manager
4 out of 5
by A verified traveler from Orlando, FL

Beautiful hotel in a convenient location

Posted May 2, 2016
Pros: Good location, elegant
Cons: Provide free wi-fi
Location: Public transit, train station
We stayed 4 nights at the St Regis Rome in late April 2016. We enjoyed our stay. The hotel staff was very accommodating. The room was very nice, although I did not appreciate the wi-fi limitations. If you're going to charge that much for a nightly stay, include wi-fi. The food and drinks were very expensive although excellent. The location has great access to the Metro and Termini Station, but lacks the charm of other areas of Rome. I would recommend this hotel to a business person or someone willing to take taxis or personal drivers everywhere. If you are looking to walk around and experience the personality of the more romantic and cultural side of Rome, this is not the best place to stay. We ate at Vivendo one evening and were the only diners in the restaurant. The meal was beautifully prepared, although very expensive with small portions. It is was some of the most technically executed food we ate in Italy.
Comment from Hotel Management
May 28, 2016 by The St. Regis, Rome, Hotel Management
Dear Chris, Thank you for your review, we appreciate both your positive comments and your constructive criticism. Please rest assured that we will focus our attention on the areas you have highlighted and it is our hope that we may have the pleasure of welcoming you back on your next visit to Rome. Sincerely yours, Vincenzo Falcone Hotel Manager