Ratings based on 334 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from NYC A

Hotel is nice but not a typical st Regis...

Posted Aug 21, 2016
I have stayed on Roma 3 times. This was my first stay at st. Regis. The hotel is clean and nice but not the typical St. Regis. One elevator is always broken the other only worked sometimes. The staff is friendly, I would only stay if I got a great rate otherwise I would go to one of the other top Roma hotels.
5 out of 5
by A verified traveler from oxford

Very welcoming people

Posted Aug 8, 2016
Nothing was to much trouble , I would say every member of staff was a credit to the hotel
Comment from Hotel Management
by The St. Regis, Rome, Hotel Management
Dear Guest, Your feedback is rewarding and inspiring at the same time, since it summarizes the proper meaning of Bespoke Service: make our Guests feel at home, assisting them anytime and anticipating their requests. All the St. Regis Team joins me in thanking you for your recognition and full star rating. ARRIVEDERCI E A PRESTO, Vincenzo Falcone Hotel Manager
4 out of 5
by A verified traveler from New Jersey

Great central location

Posted Jul 18, 2016
Pros: Rooms, beautiful decor but lobby, restaurant and bar under construction. Absolutely love the St. Regis saber champagne ritual at 7pm every night
Cons: Service
Location: As mentioned centrally located.
The St Regis is located in the middle of all need to see sites of Rome, except Vatican. Rooms are big for hotels in most of Rome. Service not quite 5 stars as Hassler or Rusie but good enough.
Comment from Hotel Management
Jul 18, 2016 by The St. Regis, Rome, Hotel Management
Dear JBL Guest, Thank you for sharing your experience. We are very pleased that you enjoyed our daily 7.00 pm Evening Ritual, taking place in all the St. Regis Hotels worldwide at the same time. We greatly respect your comment about the service and we will continue work to improve this aspect. Thank you and Best regards, Vincenzo Falcone Hotel Manager
5 out of 5
by A verified traveler from Mass

Great time at the St Regis

Posted Jul 12, 2016
Pros: Service. All staff was great. Each evening, Complimentary Prosecco was a nice touch.
Cons: Finish the renovations!
Beautiful, grand hotel. Excellent staff, services, easy registration. Restaurant was very good, complimentary Prosecco was a nice touch. Only downside was renovations made it hard to fully appreciate the whole experience.
Comment from Hotel Management
Jul 18, 2016 by The St. Regis, Rome, Hotel Management
Dear Guest, Thank you for your wonderful review and full rating. We may understand that the temporary unavailability of some of our public spaces may have had an impact on your stay, although our legendary Ritz Ballroom is now uniquely unveiled to comfortably experience our Culinary and Bar Services. We look forward to your next visit to show you the result of our improvements! Kind regards, Vincenzo Falcone Hotel Manager
5 out of 5
by A verified traveler

Great Experience

Posted Jun 18, 2016
We stayed at st Regis for 4 nights and we had a great time there.Its location is really good, close to termini and it close to all the major attractions in Rome it also has a grocery store across the street if you need to buy anything. If you are going to stay there you should definitely go to the bar, food and the staff there were great. I'll definitely go back to stay there in the near future if possible.
Comment from Hotel Management
Jun 23, 2016 by The St. Regis, Rome, Hotel Management
Dear Bowen, We are delighted to hear that you fully enjoyed your 4 night stay at The St. Regis and we look forward to welcoming you back for another memorable experience. Kind regards from all the team, Vincenzo Falcone Hotel Manager
5 out of 5
by A verified traveler

Beautiful and elegant hotel

Posted Jun 14, 2016
Pros: Staff, cleanliness, elegance
Cons: More equipment in the fitness center.
Location: Walking distance to the train station, some restaurants, but more the quick cafe style.
Wonderful experience. Hotel was very clean and elegant. Hotel staff was extremely friendly, helpful and accommodating. I've traveled quite a bit and this hotel ranks near the top. The only downside was they started a renovation during our stay so main lobby and desk were closed off as well as the on-site restaurant. Hopefully the renovations maintain the style and elegance of the hotel. I would definitely recommend and stay there again...after the renovations.
Comment from Hotel Management
Jun 24, 2016 by The St. Regis, Rome , Hotel Management
Dear Guest, We are delighted that we have been able to create a wonderful experience for you to remember! We are working for a new era of glamour and we look forward to welcoming you back and show you the result of our improvements. Kind regards, Vincenzo Falcone Hotel Manager
1 out of 5
by A verified traveler from Houston

Could've been nice but seriously wasn't.

Posted Jun 14, 2016
So, long story short, it was my 10 year anniversary. Booked the Rome St. Regis thinking it was a no brainer. It would be perfect right? Nope. Upon arrival had to wait for our room. Um, we have a reservation right? Also, we had flown for 12hrs and our luggage was lost. No problem except they didn't let us know it had arrived until the NEXT day when we came to the concierge asking where we could buy clothes. Okay... The stay kept getting worse. The hotel is currently undergoing a RENOVATION, that will last till SEPTEMBER. I wouldn't have booked them if I had known this. So breakfast was sub par, and dinner was literally in a HALLWAY. No exaggerating, it was in the hallway next to a ballroom. When I finally snapped and asked to speak to the manager she was nice enough, but really couldn't do anything as far as credits to my account for a night's stay, since I had used Expedia. Hump. Lastly. Most importantly, when my husband gave me privacy to pack, he used the restroom downstairs, only to BE FOLLOWED into the restroom by SECURITY. I have no words for the way I feel about this hotel. We paid them a hefty price to be treated like...
5 out of 5
by A verified traveler

Friendly staff and close to the attractions

Posted Jun 10, 2016
Pros: Staff were very helpful.
Cons: The daily room preparations waived as the stay progressed. Day one confectionary left in room, Day two fruit bowl day three, four & five no treats!!
Location: Easy walking distance to many of Rome's sights or a short hop on the Metro. Great restaurants close by if the hotel scene is not your choice.
High quality service in general. With very helpful staff. A two minute walk to the Metro and Termini.
Comment from Hotel Management
Jun 24, 2016 by The St. Regis, Rome, Hotel Management
Dear Guest, Thank you for your positive comments and for your constructive criticism about the daily amenities, which have been shared with the appropriate team. We are delighted that the level of service overall met with your expectations and we will keep working hard to improve our performance. With best regards, Vincenzo Falcone Hotel Manager
4 out of 5
by A verified traveler

Splendid hotel.

Posted May 21, 2016
Pros: The atmosphere,the architecture and the service.
Cons: Bathroom in the hotel room needs renovation.
Location: Very good location.
Very good location, beautiful hotel, excellent service, and good food.
Comment from Hotel Management
Jun 16, 2016 by The St. Regis Rome , Hotel Management
Dear Mihaela, we are delighted by your wonderful review. Thank you for highlighting the strategic hotel location and its unique heritage. We all look forward to your return stay, Kind regards, Vincenzo Falcone Hotel Manager
5 out of 5
by A verified traveler

Lobby bar

Posted May 12, 2016
Beautiful and charming hotel. Perfectly set in the middle of Rome. The lobby is a great place to sit and drink champagne
Comment from Hotel Management
May 15, 2016 by The St. Regis, Rome, Hotel Management
Dear Guest, Thank you for highlighting the unique heritage of The St. Regis, Rome and the elegance of the lobby bar, matched by a warm and attentive service. The evening ritual of the champagne sabering is not to be missed! Until your next visit, best regards from all the team, Vincenzo Falcone Hotel Manager