Ratings based on 365 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
75% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Chicago, IL

Great location

Posted Oct 8, 2016
Pros: The staff was always very helpful including the concierges.
The Westin excelsior had great accommodations the rooms were very nice and easy access to everything. The location was within walking distance to most major venues. There are many excellent restaurants and places to eat within a 1/2 mile radius of the hotel.
Comment from Hotel Management
Oct 13, 2016 by Gm The Westin Excelsior Rome, Hotel Management
Dear Guest, Happy to read the staff was always helpful and that you liked our location near the Borghese Park. Arrivederci! Marc L General Manager
5 out of 5
by A verified traveler from Bracknell, Berkshire, UK

Top class hotel

Posted Oct 1, 2016
The Excelsior is conveniently located in a clean and quality district of Rome. It is adorned with marble floors and crystal chandeliers, has a small pool, health club and bar with piano music played in the evening The rooms are clean and well turned out. We had a safe for storing precious belongings. The staff are very friendly and extremely helpful and all seemed to speak English which was useful. Free Wifi was important also. All in all a hassle free stay in opulent surroundings.
Comment from Hotel Management
Oct 3, 2016 by GM The Westin Exelsior Rome, Hotel Management
Dear Guest Thank you for your saying we are a top class hotel and that the staff is very friendly and extremely helpful We look forward to welcome you again Marc L General Manager
4 out of 5
by A verified traveler from va, usa

via veneto

Posted Sep 18, 2016
Pros: location, rooms are comfortable , mattresses are semi soft , safe in the room that you keep your papers , noce bath, amenities available
Cons: Doney outside cafe/ lunch area needs better menu and service , better prices
Location: you are close to the central park of rome if you like morning jogs or walk, or have a dog ....if you like metro its close by, recommend harrys bar
nice location, piazza barberini is walking distance so is campo fiori and piazza navona. if you do not mind walking 3 miles each way you can get to coloseum and forum from there. rome is a hilly place and expect ups and downs all the way. there is 2 metro openings close enough , cabs wait around the corner and are always pleasant and available .
Comment from Hotel Management
Sep 20, 2016 by GM The Westin Excelsior Rome, Hotel Management
Dear Guest Happy to read you enjoyed the location and the rooms As to the Doney our new winter menu is now available Best regards Marc L General Manager
5 out of 5
by A verified traveler from Toronto, Canada

Excellent stay - thank you!

Posted Sep 15, 2016
Pros: Beautiful hotel, lovely large room with lots of closet space and a very spacious bathroom. Extremely nice staff.
Cons: The only thing that confused me at times was the evening maid turn down service. It seemed inconsistent re timing and didn't always happen.
Location: Fabulous central location! The tour companies as well will come directly to the Hotel to pick you up! Great neighbourhood - wonderful restaurants!
We really had a wonderful experience at the Westin Excelsior! We had never been to Rome before so I really struggled trying to determine which hotel for us to stay in given we were staying for a week and I wanted to make the right choice. I am very happy that I picked the Westin Excelsior for our first stay in Rome. The location on the Via Veneto is extremely convenient and central. It was so nice after a day of exploring all that Rome has to offer to come back to the Hotel/neighbourhood and take an evening stroll every night along the Via Veneto where it is bustling, but calmer, one evening we even walked up to the Villa Borghese Gardens which was lovely as well. All staff was very friendly and helpful and spoke to us in English. The concierge desk was also extremely helpful in arranging tours for us. Thank you!
Comment from Hotel Management
Sep 16, 2016 by Gm The Westin Excelsior Rome, Hotel Management
Dear Guest Thank you ! for your nice review and saying that the staff was nice Our concierges were very happy with your comment Looking forward to welcome you again Marc L General Manager
5 out of 5
by A verified traveler from Cheshire, UK

Luxurious, classy hotel with "old world" charm

Posted Sep 12, 2016
Pros: Room, bed, staff, location
Cons: breakfast good, but expensive (30E per person per day)
Location: Close to embassies, so lots of excellent (but very expensive!) restaurants nearby. Short walk to Villa Borghese park, which is lovely.
Lovely, comfortable room, great bed, good air conditioning. Friendly, helpful staff. Good location for restaurants, sights, park
Comment from Hotel Management
Sep 16, 2016 by GM, The Westin Excelsior Rome, Hotel Management
Dear Guest Thank you for your review and for saying staff is friendly and helpful. Looking forward to welcome you again Marc L General Manager
4 out of 5
by A verified traveler

Comfortable hotel in a good location for tourists.

Posted Sep 11, 2016
Ambience excellent. Breakfast expensive, good choice of food. Pancakes were hard and stale and were replaced with more substandard pancakes after I politely complained. The room was spacious and comfortable, but rather dark and gloomy, as there was little natural light.
Comment from Hotel Management
Sep 12, 2016 by GM The Westin Excelsior Rome, Hotel Management
Dear Guest Thank you for saying the ambience was excellent and taken good note of your other points for improvement Looking forward to welcome you again Marc L General Manager
5 out of 5
by A verified traveler from San Diego

Great hotel!

Posted Aug 29, 2016
Hotel staff were very friendly and helpful. The room was very spacious, very clean, and very very comfortable. The only thing needs improvement is the work-out room: it has no air condition, and is very warm.
Comment from Hotel Management
Aug 30, 2016 by GM, The Westin Exelsior Rome, Hotel Management
Dear Guest Thank you for saying we are a great hotel. we do have air conditioning in the work-out room so I apologize as you mention it did not work when you were exercising. Best regards Marc L General Manager
5 out of 5
by A verified traveler from Chaparro , San Diego

Amazing Hotel with extraordinary staff.

Posted Aug 27, 2016
Perfection all in one hotel. Truly amazing experience in our trip. Highly recommended.
Comment from Hotel Management
Aug 30, 2016 by GM, The Westin Excelsior Rome, Hotel Management
Dear Guest Thank for saying that you found perfection during your stay and that you will highly recommend us On behalf of all of us thank you for saying that the staff is “Extraordinary” You made our day ! Marc L General Manager
4 out of 5
by A verified traveler

ロケーション便利、サービス良

Posted Aug 20, 2016 on Hotels
ホテルのコンシェルジェがオススメしてくれたレストランが不味過ぎて驚いた。 ファミリー向けに無料でコネクティングルームと2ランクアップグレードしてくれた。
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Guest Thank you for your review. Understood the recommendation of the concierge was not optimal; my apologies Marc L General Manager
4 out of 5
by A verified traveler from Espoo

Tasokas hotelli miellyttävällä alueella

Posted Aug 15, 2016 on Ebookers
Hotelli sijaitsee hyvien kulkuyhteyksien päässä merkittävimmistä nähtävyyksistä. Palvelu oli erinomaista, huone siisti ja tilava. Hotellin ympäristö on miellyttävää ja turvallista seutua ja juoksua harrastaville erinomainen valinta: Villa Borgesen puisto on aivan vieressä, siellä on tilaa lenkkeillä.
Comment from Hotel Management
Sep 27, 2016 by GM, the Westin Excelsior Rome, Hotel Management
Dear Guest Thank you for your review and happy to read you liked the safe location and the service as well as the rooms. Looking forward to welcome you again Marc L - General Manager