Ratings based on 338 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
75% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Bermuda

Westin Excelsior Rome

Posted Jul 20, 2016
Pros: Location
Cons: Hotel service providing correct information Hotel or Exoedia being willing to compensate for the loss of breakfasts which had been included in cost
Location: Cafe restaurants are lined on the Via Veneto although very pricey. Shops and tourist location are within walking distance if one likes to walk far.
The hotel in comparison to the Westin Excelsior in Florence falls short. The hotel in Florence is fabulous. The breakfast is not comparable nor the staff. We were told breakfast was not included when in fact it had been included. We missed out on breakfast for todays while there. The staff are accommodating but not warm and personable. They do not go the extra mile. For the cost of the hotel I had expected better service. The location on the Via Veneto is good. It is outside of the highly trafficked and populated tourist areas within the city but still within reasonable walking distance if one is mobile and willing to walk. I felt safe in the area.
5 out of 5
by A verified traveler from cc

Excellent

Posted Jul 18, 2016
Très bon accueil , très bel hotel très beau séjour
Comment from Hotel Management
Jul 20, 2016 by GM The Westin Excelsior Rome, Hotel Management
Cher Client Je vous remercie d’ avoir qualifié votre séjour « d’excellent » Au plaisir de vous accueillir à nouveau Marc L Directeur General
4 out of 5
by A verified traveler

Beautiful classic hotel

Posted Jul 11, 2016
Many furniture are outdated, white curtain is moldy, shower is not modern and the hair dryer is outdated and one is broken. Overall, other aspects of the hotel are fantastic and good service. Decoration is excellent
Comment from Hotel Management
Jul 15, 2016 by GM The Westin Excelsior Rome, Hotel Management
Dear Guest Thank you for saying that we are a beautiful classic hotel and I understand your comments and will improve on them This year we celebrate our 110th Anniversary Arrivederci ! Marc L General Manager
5 out of 5
by A verified traveler from Texas

Excellent location and rooms

Posted Jun 29, 2016
Great hotel, large and clean rooms, nice staff, ideal location!
Comment from Hotel Management
Jul 14, 2016 by GM, The Westin Excelsior Rome, Hotel Management
Dear Guest Thank you for saying we have a great hotel. Looking forward to welcome you again Marc L General Manager
5 out of 5
by A verified traveler from Texas

Excellent

Posted Jun 28, 2016
Pros: Large rooms, very clean, perfect location
Cons: Room service requested once, arrived very late, had to cancel
Location: Best area of Rome, on via Vittorio Veneto, close to beautiful stores, restaurants and Villa Borghese
Beautiful hotel, great location on via veneto, very clean and well maintained, very satisfied!
Comment from Hotel Management
Jul 1, 2016 by General Manager the Westin Excelsior Rome, Hotel Management
Dear Guest Thank you for qualifying us as “excellent” but please accept my apologies for the late room service delivery Happy to read you were satisfied Arrivederci ! Marc L General Manager
5 out of 5
by A verified traveler from los angeles,ca

Great Hotel

Posted Jun 9, 2016
This is a great hotel. Hotel restaurant is awesome and affordable. The area where the hotel is located is really nice and clean.
Comment from Hotel Management
Jun 9, 2016 by General Manager the Westin Exclesior Rome, Hotel Management
Dear Guest Thank you for giving us the maximum score of 5/5 Our Doney Restaurant staff and cooks were really happy with your comments Arrivederci ! Marc L
4 out of 5
by A verified traveler

Buen situado, buena comida y buen servicio

Posted Jun 2, 2016
Tuvimos una agradable estadía. No hizo falta la piscina y el dpa
Comment from Hotel Management
Jun 6, 2016 by Director General, Hotel Management
Estimado Cliente Gracias por decir que el servicio y la comida fueron a la altura de sus expectativas y que su estancia fue agradable Hasta pronto Marc L
4 out of 5
by A verified traveler

Good location

Posted May 31, 2016
I did not have ang problems. House staff was very helpful.
Comment from Hotel Management
Jun 3, 2016 by General Manager, Hotel Management
Dear Guest Happy to read that our staff was very helpful Arrivederci ! Marc L
5 out of 5
by A verified traveler from NC

Great Location

Posted May 26, 2016
Pros: Everything.
It feels as if you are staying in a museum with the 18' ceilings, chandeliers, statutes, etc. You are also in the best location for great restaurants, walk to the Villa Bourgese, convenient to Metro, etc. I will always stay here whenever I am in Rome.
Comment from Hotel Management
May 29, 2016 by GM The WestinExcelsiorRome, Hotel Management
Dear Guest Thank you for giving us 5/5 and for saying that everything was good Even better when you say you will always stays with us when in Rome Arrivederci ! Marc L General Manager
1 out of 5
by A verified traveler from ny

Old hotel

Posted May 1, 2016
This hotel is old and run down the pictures for this hotel are not accurate I would rate this hotel as a 2 star
Comment from Hotel Management
Jun 28, 2016 by General Manager The Westin Excelsior, Rome, Hotel Management
Dear Guest Thank you for your review I regret we did not meet your expectations. The hotel celebrates its 110 anniversary And next year we will start a full renovation. When guests rate us high we celebrate When we get low scores like yours we work on improving Best regards Marc L General Manager