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Reviews of Trilussa Palace Wellness & Spa

4 out of 5
Trilussa Palace Wellness & Spa
Piazza Ippolito Nievo 25-27, Rome, RM

Reviews

8.6

Excellent

Rating 10 - Excellent. 462 out of 1001 reviews" "
Rating 8 - Good. 385 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

vera

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Staff on Apr 12, 2024
Dear Vera,We are so sorry to read you aren't happy at all with your recent stay. Since we want to improve from our mistakes, we would like to know what went wrong during the stay.We would really appreciate it!Kind Regards

10/10 Excellent

Amit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in 116 which is a doubke connecting room with a private terrace balcony. Two rooms with ensuite. Kids had nintendo to play with. Maybe, could do with couple more games but even so, no complaints. Safe and quiet neighbourhood with good transport link. Its not near City centre which is exactly what I wanted. As family of four, we traveled in Taxi. Vatican was around €12 and colosseum was about the same. City Centre by taxi is €10. There, all costs done. Good food joints nearby. Dont miss unicone gelatos nearby. Japanese food neatby is very good. Roadhouse across has nice steaks and burgers. QQ ramens and pizzaria also close by. Hotel has good breakfast. Wife is vegetarian but she was okay with pancakes, croissants, beans, rice(yes, rice). I dont eat red meat so was onto eggs. Good coffee. Hotel staff couldnt be any better. So polite and prompt at service. All smiles and pleasant greetings. It takes two to have that respect, btw. Will plan again to visit Rome and have decided to stay here again.
Stayed 3 nights in Apr 2024
Response from The Staff on Apr 8, 2024
Dear Mr. Amit,We thank you so much for your great feedback and we look forward to welcoming you soon again!Kind Regards

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, not a 4 star in my opinion. Probably 3 to 3.5. Very good food selection though for breakfast.
Stayed 1 night in Mar 2024
Response from The Staff on Mar 19, 2024
Dear Mark,Thank you for staying with us and for your feedback!We are happy to read your really enjoy our continental buffet breakfast!We hope to welcome you soon again!Regards

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and helpful the area is perfect close to dining opotions. The hotel is beautiful clean and has a rooftop sitting area. Will definitely go back!
Stayed 4 nights in Mar 2024
Response from The Staff on Mar 19, 2024
Dear Vanessa,Thank you so much for your stay and for your great feedback!We are very glad to read that you spent a great time in our Hotel and that you are totally satisfied with it.We wait for you in summer when the Roof Top will be open with Bar and Restaurant service.Kindest Regards

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. The staff were extremely nice and it was easy to catch the tram right out front. The restaurant and bar were excellent and the breakfast was huge! Only slight negative was how firm the beds were. My mom and I were both uncomfortable.
Stayed 4 nights in Mar 2024
Response from The Staff on Mar 12, 2024
Dear Ashley,Thank you so much for your stay and your feedback!It was a huge pleasure to have you and your mother among our guests!We are sorry about the beds, we could have probably changed your room if advised in time.We really hope you'll be back one day!Best Regards

6/10 Okay

Haydar

Traveled with family and small children
Liked: Staff & service, amenities
The hotel has a good location, but it does not have a park
Stayed 3 nights in Feb 2024
Response from The Staff on Apr 2, 2024
Dear Haydar,Thank you for your stay and your feedback!We have actually 2 public park nearby, just 10/15 minutes on foot, Villa Sciarra Park and Villa Doria Pamphijli.Kind Regards

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, the staff was exceptional, and the rooms were luxurious.
Stayed 3 nights in Feb 2024
Response from The Staff on Feb 20, 2024
Dear Jessica,Thank you very much for you stay and your beautiful feedback!We really hope to welcome you soon again.Kind Regards

10/10 Excellent

clark

Stayed 1 night in Jan 2024
Response from The Staff on Mar 21, 2024
Dear Clark,Thank you so much for your stay and your feedback!We look forward to welcoming you soon again.Regards

10/10 Excellent

Konstantin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the friendliness of the staff, especially Carolina - she was helpful, friendly and knowledgeable. It was a really pleasant experience for me and my family. Best regards Konstantin
Stayed 7 nights in Dec 2023
Response from The Staff on Jan 15, 2024
Dear Mr KonstantinWe thank you so much for your great feedback!We are so glad your really enjoyed yourself!We look forward to welcoming you and your beautiful family soon.Kind regards

8/10 Good

MYRNA DIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from The Staff on Jan 15, 2024
Dear Mrs Myrna,Thank you for your feedbacK!Regards

10/10 Excellent

JIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place, I really like it!
Stayed 8 nights in Dec 2023
Response from The Staff on Jan 15, 2024
Dear Jin,Thank you so much for your feedback!We hope to welcome you soon again.Regards,

10/10 Excellent

Antonio Jr

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing clean property
Stayed 1 night in Dec 2023
Response from The Staff on Jan 15, 2024
Dear Mr Antonio,Thank you for your stay and for taking the time to review your experience.It's a pleasure to read your satisfaction!We look forward to welcoming you again in the near future.Warm regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Some 5*, some just OK, some not so good
We chose the Trilussa because it was in a convenient location for our plans in Rome, and on a direct line via the 75 bus from Roma Termini. The pictures suggest this is an upscale hotel: perhaps many the rooms relfect that: ours did not. First: as Gold Level Expedia members we were supposed to be given a bottle of wine on registering: had to ask for that an after a very long travel day, we'd been looking forward to feet up, glass of wine. The wine was produced - but no glasses. So we asked for those & were told it would have to be brought to our room. OK. We also asked if the room upgrade was available. This caused a long conversation at the desk. Finally we were offered ground floor Room 103. A family room. Dark, and not in great condition. Tired, we simply accepted it. All in all, felt very grudgingly provided. Don't offer what you don't want to provide. Will say that the common rooms are lovely, the location is excellent, and other than the hiccough at the beginning, the staff was quite nice. We asked about the roof top deck with views of the city (prominant in their ad) but were told it's closed during winter months. The desk clerk offered to have a staffer open it so we could see the deck: we accepted. What a pity they keep it closed in nice weather (and it was beautiful weather mid-Dec, would have LOVED to take our wine up there or have cocktails end of the day. The view is truly spectacular. Again, perhaps many rooms are updated, nice: ours was not. One night? OK.
Stayed 1 night in Dec 2023
Response from The Staff on Dec 20, 2023
Dear Mr Michael,We than you for your stay and for your feedback.We are so sorry to read about the delays regarding the Bottle of Prosecco you should have found in the room. There might had been communication issues, we really apologise!Further to the rooms, we guarantee you that we have many other room types than the one you booked that are much bigger and brighter. Being the Double Economy on the Ground Floor it may be darker than a Double Classic Plus with Balcony on upper floors.We hope you'll give us a second chance and be back in our Hotel!Kind Regards

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the tree different spa options and services
Response from The Staff on Feb 16, 2024
Dear Concepcion,we thank you so much for your stay and your feedback!we are glad to read you enjoyed our three thematic Spas, we hope to welcome you back soon.Kind Regards,

4/10 Poor

Linda M

Stayed 5 nights in Nov 2023
Response from The Staff on Jan 15, 2024
Dear Mrs Linda,From the score we imagine you are not satisfied with your stay last November. We are so sorry about it and we would like to know more about it. If you can write us and let us know what let you give us 2 out of 5 we would be very grateful.Kind Regards

10/10 Excellent

Jennifer

Stayed 7 nights in Nov 2023
Response from The Staff on Dec 20, 2023
Thank you for your kind feedback!Kind Regards

10/10 Excellent

ELizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location for the hotel is centeral, yoy can walk or take transportations. it is very clean and updated, the room is great and very comfortable bed, nice shower and it is a great place over all. The front desk people are simply amazing, they are very welcoming and helpful. We’ll definitely stay there in the future and we highly recommend this hotel. Thank you for your great service.
Stayed 3 nights in Nov 2023
Response from The Staff on Nov 28, 2023
Dear Elizabeth,We thank you very much for your feedback.We are so glad you really enjoyed your time in our hotel.The Staff is flattered by your words, we really wish to welcome you again very soon!Kind Regards

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from The Staff on Dec 20, 2023
Dear Susan,We thank you so much for your great feedback!Regards

8/10 Good

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was conveniently located next to a tram stop and plenty of bus stops. The area has great bars, grocery stores, gelato, and restaurants. We visited the rooftop bar twice and the drinks were delicious and the view was amazing. Our room was much larger than anything we could have gotten if we were more in the heart of Rome. The bathroom was a great size besides the shower. It is not American sized, but we didn't mind. We were supposed to receive a bottle of champagne for being a expedia silver member but we didn't receive it. We also didn't notify anyone since we didn't feel like going out of our way for it. We didn't book any of the private spas available but they did look like a fun option. I booked this hotel because I thought the spa was included but it's separate and can only be used by one party at a time. Overall the staff was friendly, our room was clean and the location was great.
Response from The Staff on Nov 20, 2023
Dear Jenna,Thank you for your recent stay and for your great review!We are glad to read you enjoyed your stay very much, we are sorry about the Prosecco, it was obviously a oversight! You could ring us, we would have brought it upstairs right away.Further to the Spas, we confirm they are for private use only, so its use involve an extra fee.We hope to welcome you soon again, meantime we wish you all the best.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Staff on Nov 20, 2023
Dear Michael,We thank you so much for your feedback!Look forward to welcoming you again!Kind Regards,

10/10 Excellent

Kristjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When choosing a hotel room on Expedia I want to open window or balcony to get fresh air. Thats why I chose this hotel. Most rooms only have air conditioner and I have noticed that I often feel bad in such rooms. Very good food and service.
Stayed 9 nights in Nov 2023
Response from The Staff on Nov 15, 2023
Dear Mr Kristjan,We thank you so much for your feedback!We are glad you enjoyed your stay very much!We look forward to welcoming you soon again.Kind regards

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop restaurant was well worth a visit, with good food and cocktails. The room was clean and comfortable with reasonably priced mini bar. There was plenty of choice for breakfast. The staff in all areas of the hotel were friendly, helpful and informative. A very good hotel.
Stayed 3 nights in Oct 2023
Response from Staff on Nov 8, 2023
Dear Mr. Steve,Thank you so much for sharing your experience!We are glad you enjoyed our facilities and that you appreciate your room's cleanliness and comfort.We hope to welcoming you again!Regards from the Staff

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Stayed with the family. We loved the breakfast! Didn’t visit the spa but looked fabulous. Fun flea market out front on Sundays. Short walk to train station and to most all the sites. Would stay again. Thank you for a great stay!
Stayed 1 night in Nov 2023
Response from Staff on Nov 6, 2023
Dear Raquel,thank you so much for sharing such a beautiful feedback!We are so glad you enjoyed the stay and the area!We highly hope to welcoming you back soon!Regards from the Staff

10/10 Excellent

Richard, Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, good sized bathroom
Stayed 3 nights in Oct 2023
Response from Staff on Nov 2, 2023
Thank you so much for sharing your positive feedback!Regards from the Staff

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, great customer service. Perfect location.
Stayed 1 night in Oct 2023
Response from The Staff on Nov 3, 2023
Dear Aida,We thank you very much for this great review!We are so happy to read you spent a great time in our hotel during your Roman holidays.We hope to welcome you again soon!Kind Regards

10/10 Excellent

Andrea cesare guerrino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near "old" Trastevere and in front of Porta Portese Sunday market. Very nice and professional hosts. Clean, comfortable.
Stayed 4 nights in Oct 2023
Response from The Staff on Oct 24, 2023
Dear Mr Andrea,We thank you so much for your great feedback!We are glad to read that you really enjoyed your stay in our Hotel!We look forward to welcoming you soon again,Kind regards,

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very accommodating staff. I would recommend this location to anyone looking to stay in the area
Stayed 3 nights in Oct 2023
Response from The Staff on Oct 14, 2023
Dear Lindsey,Thank you so much for your feedback!We are so glad you enjoyed your holidays very much.Thank you for the recommendation, we look forward to welcoming you soon again.Kind Regards

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Visiting Matthew @School
Stefano created us and was so warm and welcoming. We felt at home immediately! Everything in the room was very comfortable. The pillows and the bed were perfect. Even though we were facing the street it was quiet. The bathroom was big enough and nicely appointed. The shower was interesting and once I figured it out was quite nice. Public transportation was very convenient. Directly across the street
Room
Bathroom
Front
View
Stayed 3 nights in Oct 2023
Response from The Staff on Oct 12, 2023
Dear Debra,We thank you so much for your report!We are so glad you really enjoyed yourself during your stay with us.We really hope to welcome you soon.Kind Regards,

10/10 Excellent

Shanu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the room and quiet of the area. The rooftop is amazing but very slow service.
Stayed 1 night in Oct 2023
Response from The Staff on Oct 11, 2023
Dear Shanu,We thank you so much for your feedback!We are so happy to read that you had a great holiday and that you enjoyed your stay very much.Hope to welcome you soon again.Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from The Staff on Oct 11, 2023
Dear Customer,Thank you for your feedback!Regards

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was extremely helpful! They were kind and willing to speak English due to our poor knowledge of the Italian language
Stayed 5 nights in Oct 2023
Response from Staff on Oct 8, 2023
Dear Mr. and Mrs. Van Gorder,Thank you very much for sharing this beautiful review!We are so glad to hear that you enjoyed your stay and that we helped you make it easier!See you next time!Regards from the Staff

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely an Amazing Experience. I reserved the wellness room. It was fantastic. The room has a hot tub and a sauna and a projector screen. The staff was friendly and professional. I will stay here again. Highly recommend.
Stayed 2 nights in Oct 2023
Response from Staff on Oct 8, 2023
Dear Mr. Maldonado,We are so happy to read your review, and we are really glad that you thouroughly enjoyed your Wellness Suite!Having a whole room just for you to relax after a long day visiting it's the best way to enjoy Rome in this period!We hope to welcoming you back soon!Regards from the Staff

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from The Staff on Oct 3, 2023
Dear Thomas,Thank you so much for your feedback!We look forward to welcoming you soon again.

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly front desk staff. Rooftop bar was great.
Stayed 5 nights in Sep 2023
Response from The Staff on Sep 25, 2023
Dear Lucy,Thank you so much for your kind review!We are so glad you had a great stay in our Hotel.We hope to see you soon.Kind Regards,

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Beds were extremely comfortable.
Stayed 1 night in Sep 2023
Response from The Staff on Sep 18, 2023
Dear Hector,Thank you so much for your stay and your feedback!We look forward to welcoming you soon again.Regards

10/10 Excellent

JORGE, Irondale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service, great location, great price
Stayed 1 night in Sep 2023
Response from The Staff on Sep 13, 2023
Dear Jorge,Thank you so much for your great feedback!We hope to welcome you soon again.Regards

10/10 Excellent

Herman

Stayed 3 nights in Sep 2023
Response from The Staff on Sep 14, 2023
Dear Herman,We thank you so much for your feedback!We look forward to welcoming you soon again!

8/10 Good

Cyrille

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Staff on Sep 10, 2023
Thank you for sharing your positive feedback Cyrille! We really appreciate it!Regards,The Staff

10/10 Excellent

Shari, Culver City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great find! Loved the location, the rooftop bar, the bed and the pillows, and especially the staff! They were so helpful and efficient! Would stay here again!
Stayed 3 nights in Aug 2023
Response from The Staff on Aug 31, 2023
Dear Shari,Thank you so much for this lovely report!We're so glad to know that you really enjoyed your stay.We look forward to welcoming you again soon.Warm regards,

2/10 Terrible

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
All staff was great. Our stay included breakfast, the day we arrived we looked in to see what to expect. The representative on site Sylvia came out and welcomed us to the hotel. Next morning she remembered us. Our mornings began with breakfast and Sylvia is excellent at making everyone feel welcome. Five stars for Sylvia outstanding service.
Stayed 8 nights in Aug 2023
Response from Staff on Aug 30, 2023
Dear Mrs. Irma,We thank you for this beautiful review and we are glad that you appreciate our Staff.We think than the score 1 out of 5 is incorrect, as this means the stay was not good! we hope it was as good as your appreciation words!We hope to welcoming you back soon!Regards,The Staff

10/10 Excellent

Ismael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Highly recommend.
Stayed 5 nights in Aug 2023
Response from Staff on Aug 20, 2023
Dear Ismael,We are so happy to read your feedback!We look forward to welcoming you again soon!Regards,The Staff

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Distance to attractions, either walking, bus or car. Distance to fantastic restaurants in local Trastevere neighborhood. Rooftop restaurant for spectacular views and food. Breakfast room is fantastic, very clean, extremely friendly, lots of choice. Amazing overall experience from check in to departure. Receptionists speak very good English. Coming to this hotel is like coming home.
Stayed 2 nights in Aug 2023
Response from Staff on Aug 19, 2023
Dear Mrs. Lentini,Thank you so much for writing us such a wonderful review!We really appreciate it and at Trilussa Palace you will always find your home in Rome!Warm regards from all the Staff

4/10 Poor

Karim

Response from Il Personale on Aug 18, 2023
Gentile Sig. Karim,Siamo spiacenti non si sia trovato bene.Pensavamo che un free upgrade in una camera superiore di due categorie potesse soddisfarla.Cordialmente

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Could use some small updates (paint, doors, small touch ups) The staff is super incredible and accommodating. They made our stay 10x better. Close to many dining options and tours of the historic city. The spa was an awesome addition.
Stayed 3 nights in Jul 2023
Response from Staff on Aug 2, 2023
Dear Edwin,We wish to truly thank you for sharing such a positive feedback!We are really glad you enjoyed your stay and we hope to welcoming you here soon!Regards from the Staff

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this property are exceptionally friendly and helpful. The location is close to the bus stops making it easy to navigate to all the landmark sites. It is a busy and lively neighborhood. Our family enjoyed the "moon" spa after a long day of walking in the heat; it was a great way to recharge for the next day of sightseeing.
Stayed 5 nights in Jul 2023
Response from The Staff on Jul 21, 2023
Dear Mrak,We thank you so much for this lovely review!We're glad to read that the hotel was the perfect base to explore the city.Also, we are so happy that you tried our Moon Spa, it's the best way to recharge the batteries after a day of sightseeing.We hope to welcome you and your family soon again!Kind Regards

8/10 Good

Aviva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Room was small, but clean, comfortable and well air conditioned! Very accommodating for our Shabbat needs. Not a far walk to the Jewish Ghetto, where we went for meals, but, in the high heat of the summer, consider staying somewhere closer. Otherwise, and at a cooler time of the year when you don’t mind walking 20-30min, great location!
Stayed 3 nights in Jul 2023
Response from The Staff on Jul 10, 2023
Dear Mrs Aviva,We thank you so much for your review and your recent stay in our Hotel!We're glad you enjoyed your stay in Rome and that the accommodation was suitable according to your needs.We hope to welcome you soon again!Kind Regards

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Staff on Jul 9, 2023
Thank you so much for sharing your opinion!We hope to welcoming you back soon!Regards from the Staff

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from The Staff on Jul 1, 2023
Dear Victoria,Thank you so much for your stay and this feedback!Kind regards

2/10 Terrible

Ahmed

Stayed 4 nights in Jun 2023
Response from The Staff on Jul 14, 2023
Dear Sir,We would like you to explain us what went so wrong during the stay to deserve 1. Please contact us, we really care of our customers' suggestion.Regards

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We found the staff to go above and beyond to be gracious and helpful. The accommodations were perfect for my small family.
Stayed 2 nights in Jun 2023
Response from The Staff on Jun 22, 2023
Dear Betty,We thank you so much for your stay!We're so glad to read you had a great time in our Hotel. We look forward to welcoming you soon again!Kind regards,