Ratings based on 2,609 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from RM

로마 여행은 호텔 위치가 중요해요

Posted Feb 9, 2016
정말 위치 좋았어요. 호텔도 깔끔하구요. 직원들도 대부분 친절합니다. 전반적으로 좋은 호텔이 였습니다.
4 out of 5
Recommended
for Everyone
by A verified traveler from Busan, KOREA

Termini 역과 가장 가까움

Posted Feb 2, 2016
Pros: 접근성이 좋음.
Cons: 클래식 룸에는 티팟이 없음. 뜨거운 물의 룸서비스 charge 는 10 EURO. 로비에는 뜨거움 물 있음.
Location: A, B metro 가 모두 지나므로 어디든 이동 가능.
호텔의 위치가 가장 편리함. 밤에 늦게 도착해도 안전하게 도착가능. 객실도 넓고 욕조도 넓음.
5 out of 5
Recommended
for Everyone
by A verified traveler from 東京

テルミニ駅近くで、内装が最高

Posted Jan 28, 2016
Pros: 内装、スタッフの親切さ。
Cons: なし
Location: テルミニ駅まで歩いて1分。その1分が、駅周辺のごちゃごちゃした感じでちょっと残念な気がしますが、これはホテルのせいではないし、その距離は捨てがたい近さです。反対方向のモンティに行くと素敵な地元のおしゃれな夜も楽しめます。
使い古しでないアールデコ風の内装は素敵な滞在を保証してくれます。場所、内装、スタッフなどこのランクで最高のホテルだと思います。入り口にはいつも警備の担当者がいて安心です。
Comment from Hotel Management
Feb 1, 2016 by The Management, Hotel Management
Dear Guest, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Prima verblijf

Posted Jan 25, 2016
Leuk hotel om te verblijven. Vlak bij station Termini. Aardig personeel. Zelfs een leuk verjaardag bericht op de spiegel achter gelaten.
Comment from Hotel Management
Jan 30, 2016 by The Management, Hotel Management
Dear Guest, Thank you very much for taking the time to leave your kind feedback following your recent stay at UNA Hotel Roma. We were really happy to read that enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future. Kind regards,
2 out of 5
by A verified traveler from New York

Strong Perfume in rooms - Allergy and Asthma Hell!

Posted Jan 25, 2016
Pros: The hotel was beautiful, the rooms were of a good size (for Europe) and the beds were comfortable.
Cons: The customer service was simply appalling. We were made to feel like scam artists and downright refused assistance.
Location: The location is slightly sketchy but I never felt unsafe. There are a few decent restaurants nearby and it's very convenient the train station.
The rooms are heavily perfumed (as well as the common areas). I have asthma and was simply unable to be in the room, or anywhere in the hotel without extreme suffering. I asked the front desk staff for a room that hadn't been occupied recently & which wouldn't have recently been cleaned & sprayed with perfume. The only rooms like this were an upgrade to our room & carried a significant cost. The staff I spoke with at the front desk our first night, including the manager, were incredibly rude and dismissive. They outright accused me of faking my condition in order to secure a free room upgrade. I asked that if they couldn't accommodate us, could they refund our payment (we prepaid via Expedia) so that we could find alternative accommodation. They refused stating that if I had asthma affected by perfumes I should have let them know when booking. Honestly, in all my extensive travels around the world, I have NEVER before this hotel encountered a situation where the rooms were sprayed with perfume. I've been in hotels that used fragrance in common areas, but NEVER in the rooms. How could I have made this request when I had no way to anticipate such a situation? Around 11pm that night, after hours of arguing and negotiating with the staff they swapped out the curtains (which is where they sprayed the perfume). The next day the manager on duty switched us to another room (for a fee - although less than quoted previously) which was tolerable for the remainder of our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

とても快適な滞在でした

Posted Jan 16, 2016
Pros: 立地、設備が新しくきれい
Location: テルミニ駅出口から1分くらい(地下鉄のホームからも2分くらい)
駅から至近で、夜でも周辺の道も明るく女性一人でも不安になることはありませんでした。 朝食はホットミールがあり、パンやハム、チーズの種類も豊富で満足できました。 毎日の清掃も行き届いていて、設備が新しいので非常に快適な滞在でした。 シングルルームですが、ベッド以外のスペースが非常に広く、バスタブ付きの洗面スペースも非常に広かったです。 次回もまた利用したいです。
Comment from Hotel Management
Jan 25, 2016 by The Management, Hotel Management
Dear Tomoko, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Japan

トータルバランスの良いホテル

Posted Jan 15, 2016
2015年夏に滞在しました。 ローマの玄関口と言われるテルミニ駅から近いホテルを探していたところ、こちらのホテルを見つけました。 非常に大きな駅の為、駅近!駅から◯分!と記載されてあっても、実際は駅の敷地の端っこからは近くても乗車する場所からは遠い、ということが起こりがちかと思いますが、こちらのホテルはテルミニ駅の正面から徒歩2分くらいの場所に位置し、電車・タクシー・バスのいずれを使うにもとても便利なホテルでした。 大通りから一本入りますが人通りが多い場所で、ホテルの斜め前には小さなコンビニの様なお店もあり、安心して滞在出来るホテルではないかと思います。 また、ホテル自体も比較的新しく、予算とのバランスが良いホテルだと感じました。 超高級ホテルとかではなく、利便性・清潔感・コスパを重視される方にオススメです。
Comment from Hotel Management
Jan 19, 2016 by UNA Hotel Roma, Hotel Management
Dear Lico, Thank you very much for taking the time to leave your kind feedback following your recent stay at UNA Hotel Roma. We were really happy to read that enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from 茨城県古河市

テルミニ駅から歩いてすぐの立地なので電車での移動には最適

Posted Jan 15, 2016
Pros: テルミニ駅の近くで大変便利。朝食を食べる時間がなかったので、朝食パックをリクエストしたら、直前にもかかわらず用意してくれた。
Cons: 特になし
Location: テルミニ駅が近く、列車を使う旅行者には最適。
ローマは目的地への乗り継ぎ地点だったので、1泊だけの宿泊を予定しました。空港付近に泊まるより市内観光もしたかったので、「ローマ市内で、かつ、テルミニ駅に近いところ」という条件で探し、このホテルに決めた。駅から3分のわかり易い場所にあり、荷物を引きながら歩くにも苦にならない。とても便利。バスルームの壁面に温水パイプ(暖房用だと思う)があり、洗濯したシャツと靴下は数時間で乾き、便利だった。朝食込の宿泊予約だったが、翌朝は6時半の列車に乗るため、朝食時間前にチェックアウトせねばならず、チェックアウト直前に「テイクアウト用の朝食パックを用意して欲しい」とリクエストすると、「リクエストは前夜に受けるので、直前だと保障できないが努力する」という返事だった。しかし、チェックアウト時に快く朝食パックを渡してくれた。感謝!
Comment from Hotel Management
Jan 19, 2016 by UNA Hotel Roma, Hotel Management
Dear Metako, Thank you for your review shared with us on! We are very happy to learn that we were able to provide you a memorable stay with us and that you appreciated the room and the service. Looking forward to welcoming you back at your next visit in Rome. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

テルミニ駅に近く地下鉄の利用に便利、イタリアの主要都市への鉄道移動も便利

Posted Jan 10, 2016
契約時のベッドの種類は、二人でツイン又はダブルとなっていたが、ツインをと思っていたがダブルだった。チェックイン時に確認すればよかったが荷物を運ばせた後だったので我慢した。
Comment from Hotel Management
Jan 19, 2016 by UNA Hotel Roma, Hotel Management
Dear Guest, Thank you very much for your review of our hotel following your recent trip in Rome. We are glad that you enjoyed your stay and we hope to seeing you again soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from TOKYO

駅に近くて便利なスタッフも素晴らしいホテル!

Posted Jan 7, 2016
ローマ市内中心部のテルミニ駅から歩いて5分ほどの近さ。 スタッフの方もとても丁寧で親切。 ロビーもお部屋もモダンでおしゃれな雰囲気。 朝ごはん付きだったのですが、パンの種類も15種以上あり、ヨーグルトやチーズ、ハムも豊富。 モッツァレラチーズが旅行中1番美味しいモッツァレラでした! 唯一残念だったのは、手で持つタイプのシャワーが直角にしかホルダーにさせず、水が洗面所まで飛んでしまうこと、水の流れが悪すぎて排水の蓋をいつも全部とって流していたことです。 でも、利便性も綺麗さも居心地の良さも最高なホテルです! ローマに行く際はまたぜひ利用したいです!
Comment from Hotel Management
Jan 13, 2016 by The Management, Hotel Management
Dear Masimaro, Thank you very much for taking the time to leave your kind feedback following your recent stay at UNA Hotel Roma. We were really happy to read that enjoyed the standards and facilities at the hotel, especially the Breakfast service. We look forward to welcoming you back once again in the future. Kind regards,