Ratings based on 3,033 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Excellent Roman Holiday

Posted Feb 22, 2017
We wanted a nice hotel next to Termini station and we found it. It was clean, the staff was friendly and helpful and the breakfast buffet and happy hour were 'perfecto'. The price was within our budget and we felt at home. Would definitely stay in this hotel when we return to Italy.
Comment from Hotel Management
Feb 23, 2017 by Guest Relations Manager, Hotel Management
Dear Julie, thank you for taking the time to share your impressions with regard to your recent stay at UNA Hotel Roma. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost. Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2017
Great hotel. Great rooms. Good location. Loved it.
Comment from Hotel Management
Feb 3, 2017 by UNA Hotel Roma, Hotel Management
Dear Gav, Sharing a reviews like yours with our team is both, gratifying and motivating. We are thrilled that you loved your recent visit to UNA Hotel Roma and that we were able to meet your expectation We hope to have the pleasure to welcome you back very soon and send you our best wishes from Rome.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent hotel in Rome next to main train station

Posted Dec 31, 2016
Pros: Excellent location, housekeeping excellent, staff very friendly and helpful and a wide spread of breakfast.
Cons: Should de-link free internet access with Google account as not all traveller has Google account.
Location: Next to main train station. Excellent location.
Staff are very friendly and helpful when asked on where to visit and eat. The room looks brand new and comfortable, good housekeeping made me feel like checking into a new hotel room everyday. I likes it. Breakfast is good and of many varieties. As it is near to the main train station, a lot of restaurants nearby and easy reach to tourist destinations. Will definitely stay in this hotel for the next visit to Rome.
Comment from Hotel Management
Feb 23, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for the time you dedicated in writing a comment regarding your recent stay at UNA Hotel Roma It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve We are looking forward to welcoming you again in the near future. Yours sincerely,
1 out of 5
by A verified traveler from philadelphia PA

Avoid this hotel and don't believe nice reviews.

Posted Dec 28, 2016
I thought I'm picking a good place based on all the good reviews I was reading about this hotel and staff. Reallity was completely different. This hotel wants to charge for everything so be aware. It started with the lack of wifi service in the room which was supposed to be free. But unless you upgraded from free to unlimited for a nice charge of course good luck staying connected. I heard other members complaining about it too and hotel managers making excuses about it being related to the equipment or a specific room. Staff and managers were not very helpful giving you a bunch of bull mixed with attitude. We had to check out early on our last day so instead of our usual breakfast that was included in the price of the room we got breakfast boxes. There was barely anything in them. My wife who has gluten sensitivity didn't even get a meet and cheese in her bag and that's for 20 euro. So people with food alergies need to be aware. Also their city taxes are one of the highest 6 euro per person per night. That's unheard of. Twice as high as Florence and Venice. In summary this hotel is a ripoff spend your money elsewhere luckily Rome is a big city with many better choices.
Comment from Hotel Management
Jan 2, 2017 by Guest Relations Manager, Hotel Management
Dear Guest at UNA Hotel Roma we pride ourselves on a high level of service and care shown towards our guests; however, it would appear that on this occasion we let ourselves down. We are not proud when we fail to delight our guests. I would like to thank you for bringing your observations to our attention as your comments have given us the opportunity to know about our shortcomings so that we can learn and do better next time. Thank you for choosing to stay at UNA Hotel Roma and we do hope we will have the opportunity to welcome you back to the hotel in the near future. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Sea Girt

Posted Dec 19, 2016
Nice hotel for quick stop in Rome (1 Night) before traveling on...
Comment from Hotel Management
Dec 19, 2016 by UNA Hotel Roma, Hotel Management
Dear Michele, Thank you very much for taking the time to leave your kind feedback following your recent stay at UNA Hotel Roma. We were really happy to read that you have enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Geneva, Il

Great hotel centrally located.

Posted Dec 19, 2016
Pros: Beds, shower, staff, location.
Cons: The phone in the room was not working for outside calls.
Location: Close to Termini train station, Colosseum, restaurants.
Great hotel near central train station. Easy to get to most places including Colosseum. Staff are great and the rooms vey nice. Very nice shower too!
Comment from Hotel Management
Dec 19, 2016 by UNA Hotel Roma, Hotel Management
Dear Eileen Thank you for choosing to stay at UNA Hotel Roma and for sharing your recent experience with us. It was a great pleasure to read that you appreciated our room,our location and our hospitality, your comments will be definitely shared with the Team. I would like to thank you for bringing your observations to our attention as your comments have given us the opportunity to know about our shortcomings so that we can learn and do better next time. Looking forward to welcoming you back at your next visit in Rome. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, excellent location.

Posted Dec 3, 2016
Very clean, nice staff, and excellent location. Definitely recommend it.
Comment from Hotel Management
Dec 15, 2016 by UNA Hotel Roma, Hotel Management
Dear Guest, So delighted to read that we exceeded your expectations, during your recent stay with us at UNA Hotel Roma and that you would "recommend us to everyone"! We are very happy to read that you enjoyed our location, very convenient to reach the city centre, and all the hotel facilities It was a great pleasure to read that you appreciated our hospitality, your comments will be definitely shared with the Team! Thank you again for you kind words and hope to have the pleasure to welcome you back very soon. Sincerely,
4 out of 5
by A verified traveler

Convenient location, near train station

Posted Nov 29, 2016 on Hotels
Comforting stay
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your review! We are pleased that you enjoyed the comfort of your room and our facilities. We hope to have the pleasure to welcome you back very soon and remain with best wishes from Rome. Sincerely, UNA Hotel Roma
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great location

Posted Nov 23, 2016
Pros: Superb breakfast!
Great hotel with amazing service. Was close to the train station and an easy walk to the "must see" in Rome.
Comment from Hotel Management
Nov 24, 2016 by UNA Hotel Roma, Hotel Management
Dear Kanu, Thank you kindly for your great review and for taking the time to write. We are thrilled to read that you enjoyed your room, our service and our great breakfast. Come back soon and best wishes from Rome! Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Clean & quiet!

Posted Nov 15, 2016
Pros: Large room ,cleanness also front door always staff standing outside door watching out costumes! I was felt safe!
Cons: I did like breakfast,quite hall. Location is very near to the train station!
Location: Location is perfect! But it looks like area wasn't Safe!
Comment from Hotel Management
Nov 20, 2016 by Guests relation manager, Hotel Management
Dear Sunny, Thank you for your review regarding your stay at UNA Hotel Roma, we greatly appreciate your willingness to share your experience with us. As you mentioned UNA Hotel Roma is located near Termini railway station in the heart of Rome, which is very convenient to reach many sites like the Opera Theatre, Trevi Fountain, Colosseum, Piazza di Spagna and many other important historic monuments, without threatening the safety of our customers even if it looks like a not safety area. Thank you also for your kind words of appreciation in regards to the service received. We are looking forward to welcoming you back at UNA Hotel Roma in the next future. Best regard,