Ratings based on 2,948 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

역하고 가까운 호텔

Posted Nov 27, 2016
직원도 친절하고 위치도 좋고 한가지 화장실 샤워 시설 물빠짐이 너무 느려서 그거 빼곤 다좋았어요
Comment from Hotel Management
Nov 29, 2016 by UNA Hotel Roma, Hotel Management
Dear Guest We appreciate your comments about your recent stay at UNA Hotel Rome, and we are grateful for all the feedback we receive as this helps us to ensure that the standards we aim to provide remain consistent. We regret to read that you were not fully satisfied with your bathroom at UNA Hotel Roma because we constantly work to make our clients feel welcome and towards meeting their expectations hence we regret not having succeeded at this time. We hope we will have the pleasure of welcoming you back on some future occasion Best regards,
4 out of 5
by A verified traveler

위치최고, 방이좁음

Posted Nov 27, 2016
공항, 시내, 버스, 지하철등 로마시내, 시외여행에 교통은 최적에 정소. 나름 맛집도 호텔 바로 앞에 위치해 좋았음. 단, 방이 작아서 불편함. 조식도 쏘쏘
Comment from Hotel Management
Nov 29, 2016 by UNA Hotel Roma, Hotel Management
Dear Guest Thank you for spending your time to share your experience with us, we really value our customers' feedback as it allows us to do always better. We regret to read that you were not satisfied with your room and breakfast at UNA Hotel Roma: we constantly work to make our clients feel welcome and to meet their expectations, please accept our apologies for what was not in line with our standard of quality. We do hope to have the opportunity to welcome you back at UNA Hotel Roma and we thank you for your valued patronage. Best Regards,
5 out of 5
by A verified traveler from Canada

Great location

Posted Nov 23, 2016
Pros: Superb breakfast!
Great hotel with amazing service. Was close to the train station and an easy walk to the "must see" in Rome.
Comment from Hotel Management
Nov 24, 2016 by UNA Hotel Roma, Hotel Management
Dear Kanu, Thank you kindly for your great review and for taking the time to write. We are thrilled to read that you enjoyed your room, our service and our great breakfast. Come back soon and best wishes from Rome! Sincerely
5 out of 5
by A verified traveler

最高に良かった!

Posted Nov 21, 2016
テルミニ駅からすぐ、綺麗な清潔なホテルでした。お風呂も清潔でしたが、シャワーの向きが使いづらかった。3泊したので室内に洗濯物ほぼ乾いたのを掛けていたら、警告されたのは感じ悪かったけど最高のホテルでした。
Comment from Hotel Management
Nov 24, 2016 by UNA Hotel Roma, Hotel Management
Dear Guest, Thank you for spending your time to share your experience with us, we really value our customers' feedback as it allows us to do always better. We are sorry if you felt warned but, in order to avoid any damages to the room furniture, we ask to refrain from hanging clothes to dry. Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely, UNA Hotel Roma
4 out of 5
by A verified traveler from Paris

Hôtel très confortable pour le week end

Posted Nov 21, 2016
L'hôtel est idéalement situé à deux pas de la gare et an un vingtaine de minutes à pieds du Colisée et de la fontaine de Trévi. Les chambres sont spacieuses et confortables (chambre supérieure avec terrasse). Je regrette seulement l'absence de baignoire. Le petit déjeuner est bon et varié, un bémol pour le "jus d'orange" insipide qui relève plus du club de vacances. Personnel agréable et à l'écoute.
Comment from Hotel Management
Nov 24, 2016 by Una Hotel Roma , Hotel Management
Chère Anaïs, tout d'abord nous vous remercions d'avoir écrit ce bon commentaire concernant votre visite à l'Una Hotel Roma. Nous sommes très heureux d'apprendre que vous avez passé un bon séjour. Nous vous conseillons, pour la prochaine fois que vous serez notre hôte, de nous demander une chambre avec baignoire. Souhaitant vous avoir très bientôt à nouveau parmi nos hôtels, nous vous prions de recevoir nos salutations les plus cordiales.
4 out of 5
by A verified traveler from new jersey

Clean & quiet!

Posted Nov 15, 2016
Pros: Large room ,cleanness also front door always staff standing outside door watching out costumes! I was felt safe!
Cons: I did like breakfast,quite hall. Location is very near to the train station!
Location: Location is perfect! But it looks like area wasn't Safe!
Comment from Hotel Management
Nov 20, 2016 by Guests relation manager, Hotel Management
Dear Sunny, Thank you for your review regarding your stay at UNA Hotel Roma, we greatly appreciate your willingness to share your experience with us. As you mentioned UNA Hotel Roma is located near Termini railway station in the heart of Rome, which is very convenient to reach many sites like the Opera Theatre, Trevi Fountain, Colosseum, Piazza di Spagna and many other important historic monuments, without threatening the safety of our customers even if it looks like a not safety area. Thank you also for your kind words of appreciation in regards to the service received. We are looking forward to welcoming you back at UNA Hotel Roma in the next future. Best regard,
5 out of 5
by A verified traveler from lo

Close to Rome Terminal

Posted Nov 14, 2016
Close to Rome Terminal. Clean room and nice breakfast.
Comment from Hotel Management
Nov 20, 2016 by Guests relation manager, Hotel Management
Dear Imh, Thank you for your review regarding your stay at UNA Hotel Roma, we greatly appreciate your willingness to share your experience with us. As you mentioned UNA Hotel Roma is very well located near Termini railway station in the heart of Rome, which is very convenient to reach many sites like the Opera Theatre, Trevi Fountain, Colosseum, Piazza di Spagna and many other important historic monuments, without threatening the safety of our customers. Thank you also for your kind words of appreciation in regards to the service received. We are looking forward to welcoming you back at UNA Hotel Roma in the next future. Best regard,
5 out of 5
by A verified traveler from Ottawa

Bon hôtel situé près de la gare

Posted Nov 8, 2016
Pros: La chambre située sur la cour intérieure est très confortable et silencieuse. Le petit déjeuner est très bien.
Location: À quelques pas de la gare, cet hôtel nous a permis de visiter toutes les attractions de Rome à pieds
Nous sommes revenu à cet hôtel de Rome puisqu'il est situé tout près de la gare et nous y dormons très bien.
Comment from Hotel Management
Nov 12, 2016 by UNA Hotel Roma, Hotel Management
Cher JP, Merci beaucoup pour vos mots de appréciation y pour le temps que a dédié en écrivant un commentaire sur votre experience dan UNA Hotel Roma Nous sommes heureux d’apprendre que votre expérience au UNA Hotel Roma a été très agréable et nous vous remercions pour vos félicitations en ce qui concerne le service. Dans l’attente du plaisir de pouvoir vous accueillir à nouveau chez nous, nous vous prions d’agréer, Monsieur, nos salutations les meilleurs.
5 out of 5
by A verified traveler from Ottawa ON

Bon hotel près de la gare

Posted Nov 8, 2016
Pros: En arrivant, on nous a donné sans frais, une chambre plus grande que celle que nous avions réservé. Bon petit déjeuner au restaurant de l'hôtel.
Location: Depuis cet hôtel, nous avons visité à pieds toutes les attractions de Rome
Cet hôtel à courte distance de la gare est très propre et la chambre y était très confortable pour la nuit.
Comment from Hotel Management
Nov 12, 2016 by UNA Hotel Roma, Hotel Management
Cher JP, Tout d’abord, nous vous remercions pour votre temps et disponibilité en partageant votre experience. Les commentaires de nos clients sont toujours importants et nous permettent d’améliorer constamment. C’est toujours un grand plaisir d’apprendre que nos hôtes ont vécu un agréable séjour et nous vous remercions beaucoup pour vos aimables félicitations sur notre service Dans l’attente du plaisir de pouvoir vous accueillir à nouveau au UNA Hotel Roma veuillez agréer, Monsieur, Madame, nos respectueuses salutations.
3 out of 5
by A verified traveler from 日本

Posted Nov 5, 2016
Pros: 駅から近く移動に大変便利でした。
Cons: 浴槽の栓がはまらないのでお湯が溜められませんでした。
Location: テルミニ駅から徒歩3分。
浴槽にお湯を溜めようと思っても栓がキッチリはまらず溜まりませんでした。フロントの人の接客対応は良かったと思います。
Comment from Hotel Management
Nov 7, 2016 by Guest Relation Manager , Hotel Management
Dear Guest, we would like to thank you for taking the time to share your feedback with us further your recent visit to the UNA Hotel Roma. We are happy to know that you enjoyed the Hotel position, which is good if you want to move around with public transports and easy to visit the major attractions of the city. However, we are very sorry to hear that your stay with us did not meet the level of expectation that we strive to achieve for each one of our guests. Please accept our apologies for what was not in line with our standard of quality. We do hope to have the opportunity to welcome you back at UNA Hotel Roma and we thank you for your valued patronage. Regards,