Ratings based on 3,047 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the Termini Station.

Posted Mar 23, 2017
Pros: Location, accomodations, size of the room
Cons: Put the A/C to work in both ways (cooling and heating, and not only one option)
Location: Colosseum is within 15 minutes walking distance. At the very side of Termini Station. easy from Airport and have access to the Rome subway.
Nice hotel, well located. Big rooms (considering the size standard for hotel rooms in Rome). Quiet (at least the room I've got with backyard view). The only reason I do not give 5/5 is because: a) Air Conditioning was not working (I was told that this is because the season of the year... and the temperature was warm. It's really non sense this kind of thing b) I had to get my flight at 10 PM. When I asked for a late check-out, it was refused and I had to stay wondering until 6 PM so I went to the airport. c) Room floor was little dirty (I had my feet with dust while in barefoot at the room)
Comment from Hotel Management
Mar 25, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you very much for sharing your feedback regarding your stay at UNA Hotel Roma We regret to learn that we were not able to meet your expectations at this time, at UNA Hotel Roma we are committed to ensure that our guests feel special and comfortable and we take into great consideration all the feedback that they provide to us. We hope that we will be able to show you our great level of service should we have the chance to welcome you back to UNA Hotel Roma in the near future. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Vacation in Italy

Posted Mar 20, 2017
Pros: Team, food, room, location, ambience!
Location: Termini station is near and very convenient, good restaurants, and the Rome museum.
UNA Hotel was just fantastic! I would go back to this hotel no problem and would recommend it to anyone :) The accommodations, service, team members, food and ambiance would all fabulous. This location is also close to Termini Station which is very convenient if you are traveling anywhere or going on tours. Our first interaction with UNA was Nicola greeting us at reception. Thank you! and every team member would smile even when I was going on and on in English. I wish I could name every person that helped us Nicola, Isu, gentleman at front desk who suggested a good place for gelato, Adrian in the restaurant, the beautiful lady in the morning knowing I loved coffee and would always greet me with a smile and giggle. The gentleman in the restaurant (he had braces) always was so accommodating and smiled. Really, I can't thank all of you enough. I really hope to see all of you again soon, I feel in love with Italy and all of you were a part of that! Thank you, Garzie Mille... MILLE. Andrinna
Comment from Hotel Management
Mar 21, 2017 by Una Hotel Roma , Hotel Management
Dear Andrinna, Such a wonderful review - thank you! We truly appreciate that you took the time to share your experience here at UNA Hotel Roma. And thank you as well for your great comments about the team and their welcome and skills - they were very happy to read your feedback. We look forward to seeing you again very soon and I hope to meet you personally during an upcoming visit. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
The hotel staff was super friendly and always available. The Hotel restaurant was amazingly good. How good the food and wait staff was at The complimentary breakfast made it so we didn't want to go anywhere else for breakfast.
Comment from Hotel Management
Mar 16, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for the time you dedicated in writing a comment regarding your recent stay at UNA Hotel Roma It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve We are looking forward to welcoming you again in the near future. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the Termini Train Station

Posted Mar 13, 2017
Location: Close to the train station and subway so its easy access to the sites to Rome
The room was large and very comfortable. The bathroom was large and well designed. The hotel bar was small but very accommodating.
Comment from Hotel Management
Mar 13, 2017 by Una Hotel Roma , Hotel Management
Dear Guest, we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards
4 out of 5
Recommended
for Couples
by A verified traveler from Berkshire

Great hotel, fantastic location

Posted Mar 10, 2017
Pros: Location, breakfast, comfortable beds.
Cons: Hotel was very warm inside
Central locations close to the Terminal, and all major attractions within a 15min walk. Staff all very helpful, buffet breakfast had good selection. Rooms weren't particularly big but more than adequate, nice bathrooms with a bath in.
Comment from Hotel Management
Mar 11, 2017 by Una Hotel Roma , Hotel Management
Dear Helen Thank you for your review regarding your stay at UNA Hotel Roma, we greatly appreciate your willingness to share your experience with us. As you mentioned UNA Hotel Roma is very well located near Termini railway station in the heart of Rome, which is very convenient to reach many sites like the Opera Theatre, Trevi Fountain, Colosseum, Piazza di Spagna and many other important historic monuments, without threatening the safety of our customers. Thank you also for your kind words of appreciation in regards to the service received. We are looking forward to welcoming you back at UNA Hotel Roma in the next future. Best regard, Una Hotel Roma
4 out of 5
Recommended
for Everyone
by A verified traveler from Belgium

Nice contemporary hotel near Piazza Republca.

Posted Mar 4, 2017
We always choose to stay at UNA hotel. Location near Piazza Republica. Well furnished rooms and bathrooms. En EXCELLent housekeeping and brilliant reception.
Comment from Hotel Management
Mar 5, 2017 by Una Hotel Roma , Hotel Management
Dear guest Thank you for your review regarding your stay at UNA Hotel Roma, we greatly appreciate your willingness to share your experience with us. As you mentioned UNA Hotel Roma is very well located near Termini railway station in the heart of Rome, which is very convenient to reach many sites like the Opera Theatre, Trevi Fountain, Colosseum, Piazza di Spagna and many other important historic monuments, without threatening the safety of our customers. Thank you also for your kind words of appreciation in regards to the service received. We are looking forward to welcoming you back at UNA Hotel Roma in the next future. Best regard, The management
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Excellent Roman Holiday

Posted Feb 22, 2017
We wanted a nice hotel next to Termini station and we found it. It was clean, the staff was friendly and helpful and the breakfast buffet and happy hour were 'perfecto'. The price was within our budget and we felt at home. Would definitely stay in this hotel when we return to Italy.
Comment from Hotel Management
Feb 23, 2017 by Guest Relations Manager, Hotel Management
Dear Julie, thank you for taking the time to share your impressions with regard to your recent stay at UNA Hotel Roma. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost. Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2017
Great hotel. Great rooms. Good location. Loved it.
Comment from Hotel Management
Feb 3, 2017 by UNA Hotel Roma, Hotel Management
Dear Gav, Sharing a reviews like yours with our team is both, gratifying and motivating. We are thrilled that you loved your recent visit to UNA Hotel Roma and that we were able to meet your expectation We hope to have the pleasure to welcome you back very soon and send you our best wishes from Rome.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent hotel in Rome next to main train station

Posted Dec 31, 2016
Pros: Excellent location, housekeeping excellent, staff very friendly and helpful and a wide spread of breakfast.
Cons: Should de-link free internet access with Google account as not all traveller has Google account.
Location: Next to main train station. Excellent location.
Staff are very friendly and helpful when asked on where to visit and eat. The room looks brand new and comfortable, good housekeeping made me feel like checking into a new hotel room everyday. I likes it. Breakfast is good and of many varieties. As it is near to the main train station, a lot of restaurants nearby and easy reach to tourist destinations. Will definitely stay in this hotel for the next visit to Rome.
Comment from Hotel Management
Feb 23, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for the time you dedicated in writing a comment regarding your recent stay at UNA Hotel Roma It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve We are looking forward to welcoming you again in the near future. Yours sincerely,
1 out of 5
by A verified traveler from philadelphia PA

Avoid this hotel and don't believe nice reviews.

Posted Dec 28, 2016
I thought I'm picking a good place based on all the good reviews I was reading about this hotel and staff. Reallity was completely different. This hotel wants to charge for everything so be aware. It started with the lack of wifi service in the room which was supposed to be free. But unless you upgraded from free to unlimited for a nice charge of course good luck staying connected. I heard other members complaining about it too and hotel managers making excuses about it being related to the equipment or a specific room. Staff and managers were not very helpful giving you a bunch of bull mixed with attitude. We had to check out early on our last day so instead of our usual breakfast that was included in the price of the room we got breakfast boxes. There was barely anything in them. My wife who has gluten sensitivity didn't even get a meet and cheese in her bag and that's for 20 euro. So people with food alergies need to be aware. Also their city taxes are one of the highest 6 euro per person per night. That's unheard of. Twice as high as Florence and Venice. In summary this hotel is a ripoff spend your money elsewhere luckily Rome is a big city with many better choices.
Comment from Hotel Management
Jan 2, 2017 by Guest Relations Manager, Hotel Management
Dear Guest at UNA Hotel Roma we pride ourselves on a high level of service and care shown towards our guests; however, it would appear that on this occasion we let ourselves down. We are not proud when we fail to delight our guests. I would like to thank you for bringing your observations to our attention as your comments have given us the opportunity to know about our shortcomings so that we can learn and do better next time. Thank you for choosing to stay at UNA Hotel Roma and we do hope we will have the opportunity to welcome you back to the hotel in the near future. Best regards