Ratings based on 3,113 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Indianapolis, IN

Business hotel with climate control issues

Posted May 19, 2017
Pros: Good location. Excellent breakfast.
Cons: Climate control was inadequate. Front desk staff were professional but unsympathetic.
Location: 15min walk to Coliseum and Palatine Hill. Across the street from the main train station.
We stayed here our last night in Italy to be close to airport connections. It is a very nice hotel with good amenities. The breakfast was very nice and the dining room staff were very attentive. Unfortunately the climate control did not work adequately. I called about the lack of cooling in the room and asked for a fan. I was told that they had no fans but would turn the set point on the room down as far as they could. When I went to bad the temperature was 25C and when I would up it was 27C. I mentioned again on checking out that the room was uncomfortable but received neither sympathy or compensation. For the cost of this room I expected better front desk service.
Comment from Hotel Management
May 21, 2017 by Ernesto N. General Manager, Hotel Management
Dear Karl, Thank you very much for sharing your feedback regarding your stay at UNA Hotel Roma. We regret to learn that we were not able to meet all of your expectations at this time, at UNA Hotel Roma we are committed to ensure that our guests feel special and comfortable and we take into great consideration all the feedback that they provide to us. We hope that we will be able to show you our great level of service should we have the chance to welcome you back to UNA Hotel Roma in the near future. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to train

Posted May 19, 2017
What a pleasure it was to stay at the UNA hotel Rome!
Comment from Hotel Management
May 20, 2017 by Ernesto N. General Manager , Hotel Management
Dear Tuwanda, Thank you very much for taking the time to leave your kind feedback following your recent stay at UNA Hotel Roma. We were really happy to read that you have enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Pasadena, CA

Very nice hotel close to railroad Termini station

Posted May 18, 2017
Pros: Clients attention , has everything you may need, clean. If you go to Rome after a long trip you are sure to get the right sleep here.
Cons: Great hotel for what we pay.
Location: We walked most everyplace from the hotel and so close to the Termini station cant beat it
Personnel very polite and attentive with clean modern rooms. and excellent attention at the breakfast buffet, close to everything walking or by public transportation, many restaurants of different kinds close by the bar at the hotel serve me very good drinks. very very happy will be back!
Comment from Hotel Management
May 20, 2017 by Ernesto N. General Manager , Hotel Management
Dear Phillip, Thank you kindly for your great review and for taking the time to write. We are thrilled to read that you enjoyed your room, and our great breakfast. Thank you as well for your comments about our team. The team truly cares and such feedback is just so motivating and rewarding. Come back soon and best wishes from Rome! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and nice room

Posted May 15, 2017
Located within short walking distance from train station. Nice and clean room with free internet and minibar. Good breakfast spread. Safe location
Comment from Hotel Management
May 17, 2017 by Ernesto N. General Manager, Hotel Management
Dear Guest, Thank you for your great review and for taking the time to write. It was a great pleasure to read that you appreciated our services, the free internet and minibar, the cleanliness of the room and the breakfast too. Looking forward to welcoming you back at your next visit in Rome. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great hotel, nice breakie fab location...

Posted May 10, 2017
Really good hotel and goid location one road over from the main train station. Only slight disappointment was no kettle or tea coffee in the room. Apart from thst would recommend highly!
Comment from Hotel Management
May 11, 2017 by Ernesto N. General Manager , Hotel Management
Dear Paul, Thank you for choosing to stay at UNA Hotel Roma and for sharing your recent experience with us. It was a great pleasure to read that you appreciated our hospitality, your comments will be definitely shared with the Team. In order to meet everyone’s needs the hotel offers various room type with different equipment and packages, such as kettle in the Executive Rooms and Suite. For your next stay we will be more than pleased to show you our different accommodation options in order to find the one that best suit your need. Looking forward to welcoming you back at your next visit in Rome. Sincerely, Ernesto N. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location! Helpful staff. Breakfast buffet👍

Posted May 9, 2017
Staff helpful to store our luggage since we arrived early Only flaw was for Wi-Fi signal in room.
Comment from Hotel Management
May 9, 2017 by Una Hotel Roma , Hotel Management
Dear Danielle, Thank you for choosing to stay at UNA Hotel Roma and for sharing your recent experience with us. We were really happy to read that you have enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future. Kind regards
5 out of 5
Recommended
for Couples
by A verified traveler from London

Modern hotel in good location

Posted May 9, 2017
The hotel is very clean and comfortable and close to some good restaurants, metro and station. Breakfast was good and staff friendly. Will definitely return to this hotel in the future.
Comment from Hotel Management
May 9, 2017 by Una Hotel Roma , Hotel Management
Dear Mark, thank you very much for your good review! We are very pleased to learn that you had a positive experience at Una Hotel Roma and that you would love to come back in the future, hopefully soon. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Location and decent breakfast biggest plus here.

Posted May 7, 2017
Right around corner from termini. Very good location if taking trains. Super small rooms unless want to upgrade when get there for lots of cash. Breakfast good but starts at 7am, late for alot of tours. Bathroom had mold in it and near end of stay we were not given any fresh towels.
Comment from Hotel Management
May 14, 2017 by Ernesto N. - General Manager , Hotel Management
Dear Guest, thank you very much for writing a review about your recent stay at Una Hotel Roma. We are deeply sorry if, on this occasion, we could not meet your expectations, at UNA Hotel Roma we are committed to ensure that our guests feel special and comfortable and we take into great consideration all the feedback that they provide to us. Please be informed that our complimentary breakfast is served from 7.00 a.m. to 10.30 a.m. but for all those who have to leave before we are more than happy to provide a box breakfast. Our housekeeper department is always very attentive to the daily cleanliness of all rooms, for this reason we do really apologize if in this case the procedure has not been applied perfectly. We also take the opportunity to inform you that the Hotel takes part to a program for the safety of the environmental resources, for this reason the towels are changed upon guest request. We hope to be able to welcoming you back in the future and we thank you once again for your valued feedback. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, USA

Great location near Termini Station

Posted May 4, 2017
Excellent quality, very clean, courteous staff great breakfast. Fabulous bedsheets.
Comment from Hotel Management
May 5, 2017 by Una Hotel Roma , Hotel Management
Dear world traveler, Thank you very much for your positive review of our hotel. We are pleased that you have appreciated our rooms and hospitality. We hope to seeing you again very soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Super helpful staff

Posted May 3, 2017
Staff is friendly, helpful and professional. I've stayed at this hotel 4 or 5 times in Rome and twice in Venice. It's conveniently close to the Rome Termini.
Comment from Hotel Management
May 3, 2017 by Una Hotel Roma , Hotel Management
Dear Angela, thank you very much for coming back so often at the Una Hotel Roma and for your nice words shared with us on Expedia. It was a great pleasure to read that you have enjoyed your stay again. Come back soon and best wishes from Rome!