Ratings based on 3,136 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Second visit

Posted Jun 23, 2017
There was no reason not to visit again this hotel. Good location, friendly staff , good breakfast!!
Comment from Hotel Management
Jun 23, 2017 by Ernesto N. General Manager, Hotel Management
Dear Seonju, Thank you very much for taking the time to leave your kind feedback following your recent stay at UNA Hotel Roma. We were really happy to read that you have enjoyed the services and facilities at the hotel. We will certainly share your encouraging insight with the staff, such comments represent a truthful incentive to constantly work at our utmost. We look forward to welcoming you back once again in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Clean and train stops away from all attractions

Posted Jun 5, 2017
After spending 4 days in Rome, I was very happy with my hotel choice and the service of UNA hotel. For an old city like Rome, my room was much more spacious than I had expected and the facilities and building all had a new/modern look that is not usually seen in that City. Most importantly the hotel was extremely clean and the staff ready to accommodate you whenever possible. 2 min away for a train and subway station, you can get to the airport in 32 min by train or to any main attractions in a matter of minutes by subway. (Colloseum is 3 min away by subway). All in all very happy to have chosen this hotel and would do it again on a next visit.
Comment from Hotel Management
Jun 6, 2017 by Ernesto N. General Manager, Hotel Management
Dear Guest, We appreciate your great comment about your recent stay at UNA Hotel Roma. We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality. We will certainly share your encouraging insight with the staff, such comments represent a truthful incentive to constantly work at our utmost. We hope we will have the pleasure of welcoming you back on some future occasion Best regards,
5 out of 5
by A verified traveler from Lebanon

Nice hotel and very close to termini

Posted Jun 5, 2017
Pros: close to termini metro station
Location: lot of restaurants nearby and it is a safe zone
Very nice hotel and veryyy close to termini metro station. The staff on the front desk are amazing and too cooperative. The room is very clean and wide. The only concern is that the room is a bit noisy because I was on the 1st floor and near the restaurants. The breakfast is good with a big variety of food.
Comment from Hotel Management
Jun 5, 2017 by Ernesto N. General Manager , Hotel Management
Dear Makram, Thank you very much for taking the time to leave your kind feedback following your recent stay at UNA Hotel Roma. We were really happy to read that you have enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from portland, OR, US

Quality

Posted Jun 4, 2017
Subtle exterior yields to well-executed interior with welcoming, effective staff. Location, near main station, makes movement about Rome easy. Local flavor abounds.
Comment from Hotel Management
Jun 4, 2017 by Ernesto N. General Manager , Hotel Management
Dear Jimbob, Such a wonderful review - thank you! We truly appreciate that you took the time to share your experience here at UNA Hotel Roma. And thank you as well for your great comments about the team and their welcome and skills - they were very happy to read your feedback. We look forward to seeing you again very soon and I hope to meet you personally during an upcoming visit. Very best wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler from SSC

Satisfactory stay

Posted Jun 1, 2017
All facilities were of great quality and up to date. Staff were helpful and polite. Rooms cleaned promptly. The breakfast were nice with a few varieties although it's the same everyday. Although first morning we eat at 8am and the food was not warm enough. It's a shame no complimentry tea or coffee facilities or even 1 bottle of water was provided in our room unless you paid for it as extra especially as this is normally standard for 4 star hotel. However, location was perfect for getting around Rome and lots of great restaurants around hotel and would recommend for short stays.
Comment from Hotel Management
Jun 3, 2017 by Ernesto N. General Manager , Hotel Management
Dear Guest, Thank you for choosing to stay at UNA Hotel Roma and for sharing your recent experience with us. It was a great pleasure to read that you appreciated our hospitality, your comments will be definitely shared with the Team Thank you also for sharing your valuable feedback and please be assured that we already took in consideration your comments. Looking forward to welcoming you back at your next visit in Rome. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Bournemouth

Great hotel all round, including the staff

Posted May 30, 2017
Great hotel, great location, very good staff, very good breakfast just needs a slight improvement with the Wifi but other than that fantastic.
Comment from Hotel Management
Jun 2, 2017 by Ernesto N. General Manager , Hotel Management
Dear Adam, Thank you very much for taking the time to leave your kind feedback following your recent stay at UNA Hotel Roma. We were really happy to read that you have enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great Central Hotel

Posted May 27, 2017
The hotel was within walking distance of most of the main attractions and very near the bus and train station. The staff were helpful and friendly and the hotel was very comfortable and clean. The noise from the trams outside took a bit of getting used to in our room but that is the only negative from our experience.
Comment from Hotel Management
May 27, 2017 by Ernesto N. General Manager , Hotel Management
Dear Paul, we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. we are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Pasadena, CA

Very Happy with hotel and service + location convi

Posted May 23, 2017
Pros: Clean, renovated building good breakfast buffet great attentive personel
Cons: Just keep the honesty while describing UNA HOTEL in the internet.
Location: Close to Termini train station, restaurants, shopping and Rome'so sights
Not only very happy with UNA Hotel in Roma, but the honesty in the descriptionof the hotel is something that I had never experience before. At UNA you get what you expect Plus!
Comment from Hotel Management
May 23, 2017 by Ernesto N. General Manager, Hotel Management
Dear Philip, Thank you so much for your wonderful review! We are glad that you enjoied UNA Hotel Roma, our services and the location too and also that you appreciate our ethic. It's true, no cheats, just a real, autentic UNA hotel for an autentic Roman experience. We hope to have the pleasure to welcome you back very soon and remain with best wishes from Rome. Sincerely,
4 out of 5
by A verified traveler from Indianapolis, IN

Business hotel with climate control issues

Posted May 19, 2017
Pros: Good location. Excellent breakfast.
Cons: Climate control was inadequate. Front desk staff were professional but unsympathetic.
Location: 15min walk to Coliseum and Palatine Hill. Across the street from the main train station.
We stayed here our last night in Italy to be close to airport connections. It is a very nice hotel with good amenities. The breakfast was very nice and the dining room staff were very attentive. Unfortunately the climate control did not work adequately. I called about the lack of cooling in the room and asked for a fan. I was told that they had no fans but would turn the set point on the room down as far as they could. When I went to bad the temperature was 25C and when I would up it was 27C. I mentioned again on checking out that the room was uncomfortable but received neither sympathy or compensation. For the cost of this room I expected better front desk service.
Comment from Hotel Management
May 21, 2017 by Ernesto N. General Manager, Hotel Management
Dear Karl, Thank you very much for sharing your feedback regarding your stay at UNA Hotel Roma. We regret to learn that we were not able to meet all of your expectations at this time, at UNA Hotel Roma we are committed to ensure that our guests feel special and comfortable and we take into great consideration all the feedback that they provide to us. We hope that we will be able to show you our great level of service should we have the chance to welcome you back to UNA Hotel Roma in the near future. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to train

Posted May 19, 2017
What a pleasure it was to stay at the UNA hotel Rome!
Comment from Hotel Management
May 20, 2017 by Ernesto N. General Manager , Hotel Management
Dear Tuwanda, Thank you very much for taking the time to leave your kind feedback following your recent stay at UNA Hotel Roma. We were really happy to read that you have enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future. Kind regards,