"Aesthetically this hotel was beautiful, clean, new and modern. The Starbucks coffee and bar in the lobby added convenience to our hotel stay in Chicago. The ceramic coffee mugs and glass cups in the room added a nice touch too. Some (but not all) of the towels were so soft and bedding smelled clean. Pillows are great for those who prefer a feather down feel. The pool was a little chilly but also clean, and our 4 kids loved it.
Room for improvement: our fan was not working in the bathroom. So it was quite humid in our room after we took showers. We asked for extra towels 3 times before they were finally delivered to our room. But they allowed us to have an extra hour for later check-out due to the inconvenience.
There was not a microwave in our room (that’s $20 extra if they bring it to you). But there was one in the lobby to use for free. At check-in they said breakfast was $11 plus tax per person. But maybe since we booked with hotels.com we ended up finding out that it was included in the price of our stay.
Overall it was a very nice hotel aesthetically, but functionality could be improved. "
