Ratings based on 567 Verified Reviews

3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from roppongi

Very strict with moving days.

Posted Aug 3, 2017
Pros: Simple, basic and reasonable.
Cons: Need to be a bit more flexible if on changes. Especially when you are actually just moving a day and still staying at the property. Super strict.
Decent price with breakfast. Breakfast is a bit tasteless compared to some others in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely time....great location. ...

Posted Jun 27, 2017
Recommend .....right next.to metro.....perfect for getting around. ...cheap ad chips
Comment from Hotel Management
Jun 29, 2017 by manager, Hotel Management
Thank you for staying with us. We appriciate your comments. We hope we will see you again. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Japan

High-functionality in a stylish package

Posted Jun 26, 2017
Well-trained staff provide meticulous, personalized service—first class! Well thought-out amenities include a computer/printer corner inside the entrance. The successful Roppongi décor (disco black marble) and spacious lobby design should give the weariest of travellers a lift. Right on top of Roppongi 1-chome Station and a stone's throw from the Roppongi nightlife, this is a great hotel for anyone needing to spend time in this particular corner of the metropolis.
Comment from Hotel Management
Jun 26, 2017 by Manager, Hotel Management
Thank you very much for staying with us and your comments. We are so glad to hear that. We look foward to seeing you again!!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Nice hotel directly in front of Roppongi Ichome

Posted Jun 8, 2017
This is not a luxury hotel but a cut above so-called business hotels. The hotel looks nice, things run smooth, clean rooms, convenient vending machines for beverages, and room is on the large size (for Japan). The breakfast buffet left something to be desired, but convenient and baked into the price of room. The location is convenient for Roopongoli, Azabu Juban, Meguro or Shibuya.
Comment from Hotel Management
Jun 13, 2017 by Villa Fontaine Tokyo Roppongi Manager, Hotel Management
Thank you for staying with us and good feedback. We appriciate your comments. We hope we will see you again. Thank you.
3 out of 5
by A verified traveler from Singapore

COMPLETELY INFLEXIBLE HOTEL SERVICE!

Posted Jun 8, 2017
Won't allow any early check in without a fee! Even when Room was available and vacant!!! Even when I pleaded that I needed to change for a meeting out of the city at 12noon. Was shown the public toilet at the lobby!!! Will only allow me to check in without a fee at 2pm sharp!!! Such inflexibility!! Had a much better stay at same hotel brand at Shiodome but policies are obviously different!!! Breakfast is also not as good as the Sister hotel at Shiodome! Overall experience is poor!
Comment from Hotel Management
Jun 11, 2017 by Manager, Hotel Management
Dear,Guest Thank you for stay with us. We are terribly sorry for not being able to live up to your expectations. We want to work even harder and keep getting better. Best regards Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
The rooms are in good size. Toiletries are of good quality. The staffs are very friendly and helpful. The best part is that it's right on top of the metro station so it's very convenient. You don't even need an umbrella when it rains. However, there is no room service (like food at late night). I had to walk 10 min to the closest 7-11 (closes at 11pm, but always well stock with amazing food). There are restaurants in the mall right below the hotel. All in all it was a very pleasant stay.
Comment from Hotel Management
Jun 11, 2017 by Villafontaine Roppongi Manager, Hotel Management
Thank you very much for staying with us. Thank you for your favorable feedback. It really warms our hearts! We apologize for the defects during your recent visit. Actually, there is a convienience store(24 hours) befind our hotel. We look forward to seeing you again!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Posted May 13, 2017
Good for the price. I would go again. Close to everything
Comment from Hotel Management
May 14, 2017 by Manager, Hotel Management
Thank you very much for staying with us and your comments. We are so glad to hear that. We look foward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted May 8, 2017 on Orbitz
Great location. In roppongi but away from the clubs. 30 minutes to just about every main point of interest. Nothing else to say.
Comment from Hotel Management
May 17, 2017 by Villa Fontaine Roppongi, Hotel Management
Thank you for staying with us. The location is very good if you use the train a lot. Thank you for your feedback and hope there is a next time to server you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
Great Hotel location , Starbucks and metro station is next to the hotel.
Comment from Hotel Management
May 12, 2017 by Villa Fontaine Roppongi, Hotel Management
Thank you for staying with us. We are glad that you seemed enjoy your stay. Many people like about the location that we are right on the station. We appriciate your feedback.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

great location

Posted Apr 29, 2017
Pros: hot showers !
Cons: flexibilty of its staff.
Location: american club is walking distance.
always like the VF Roppongi due to its proximity to the Roppongi area, as well as being situated just above Roppongi Itchome station. Strong hot showers, clean room, and easy buffet bfast all suit just fine over short stays in Tokyo.
Comment from Hotel Management
May 1, 2017 by Villa Fontaine Roppongi Manager, Hotel Management
Thank you for staying with us. I agree with you that strong hot showers is very important. It is annoying if it's not strong enough and hard to get relaxed. We are glad we have it for you. We appriciate your comments. Thank you for your time for feedback.