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Reviews of Hotel Cocoliso Island Resort

3 out of 5
Hotel Cocoliso Island Resort
Islas del Rosario, Isla Grande, Rosario Islands, Bolivar

Reviews

7.0

Good

Rating 10 - Excellent. 31 out of 129 reviews" "
Rating 8 - Good. 39 out of 129 reviews" "
Rating 6 - Okay. 31 out of 129 reviews" "
Rating 4 - Poor. 16 out of 129 reviews" "
Rating 2 - Terrible. 12 out of 129 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Mauro, Lyndhurst

Traveled with group
Liked: Cleanliness, staff & service, amenities
This resort hotel has a lot of potential. The staff was friendly. Ample lounge chairs and beds by the pool and ocean. Air-conditioner in room worked well too. Once the sun goes down, there is not much to do for guests. You basically have to entertain yourself. There is only one restaurant on the premises. Not everything advertised on the menu was available. You won't be able to have dessert if it's not ordered before 8:30 pm. I would also recommend bringing mosquito repellent for the evenings.
Stayed 2 nights in Mar 2024
Response from Estimado Mauro on Apr 8, 2024
Gracias por tomarte el tiempo para escribir una reseña tan detallada. Todos tus comentarios son esenciales para mejorar nuestro servicio. En nombre de todo el equipo, gracias por dejarnos servirte.Te desamor lo mejor,El equipo de Cocoliso resort

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful property near amazing scuba diving. Be prepared for not much English and limited food choices but it was well worth it.
Stayed 3 nights in Jan 2024
Response from Estimada Joshua on Mar 13, 2024
Gracias por compartir su reseña positiva sobre Resort. Comentarios como el suyo son muy valorados por los miembros de nuestro equipo y nos motivan a seguir desarrollando mejores experiencias.

6/10 Okay

Emily

Stayed 3 nights in Feb 2024
Response from Estimada Emily on Mar 21, 2024
Nos alegra saber que disfrutaste de tu experiencia con nosotros. ¡Esperamos verte de nuevo en el futuro!

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing scuba hideout
nice quiet getaway from cartegena. great place to scuba and relax for a few nights. you are isolated from other parts of the island and are at the mercy of the high priced restaurant. but service is wonderful. only issue was toilets stopped working which I read is common so they need to upgrade that infrastructure
Stayed 2 nights in Jan 2024
Response from Estimada relaxing scuba hideout on Mar 13, 2024
Estamos muy felices de escuchar que ha tenido una grata experiencia en Cocoliso Resort. ¡Tu comentario nos ha alegrado el día! Todo nuestro equipo trabaja muy duro para mantener a nuestros clientes contentos.Att: Equipo de Cocoliso resort

4/10 Poor

gehrig, Chicago

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
No hot water ever. No water pressure. Lots of food item on the menu not available. Service is very very slow. Not sure how it stays open financially based on just 18 rooms. The ferry to and from is packed and good chance to get soaked on the way. I did. Drinks are very expensive.
Stayed 1 night in Jan 2024

8/10 Good

Krystle

Stayed 1 night in Nov 2023
Response from Estimada Sr. Krystle, on Nov 24, 2023
Nos alegra saber que disfrutaste de tu experiencia con nosotros. Esperamos verte de nuevo en el futuro

8/10 Good

Javier Ricardo

Traveled with family
Liked: Property conditions & facilities
Drinking water is scarce and the only choice a guest has is buying expensive 1 liter water bottles in the hotel. The hotel should provide water at reasonable prices
Stayed 3 nights in Aug 2023
Response from Hola Javier Ricardo, on Aug 29, 2023
Gracias por tu reseña. Todos los comentarios son importantes para nosotros y lamentamos saber que has tenido una experiencia tan frustrante con nuestro servicio de Agua. queremos asegurarte que estamos tomando medidas para mejorar.

8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at Cocoliso was generally very good. We loved the pool and the sea being so close. The staff were also on hand to help with anything we needed. However, there are a few things that would imporve this experience. There is no water upon arrival, you can only buy a small bottle for 6000COP, somewhere onsite to buy big bottles of water would help. When ordering drinks with dinner, the staff have to go to the pool bar, which means you are often waiting a while for a drink. There is space in reception for a small bar/fridge.
Stayed 4 nights in Aug 2023
Response from Estimada Sra. Joanna, on Aug 15, 2023
Muchas gracias por tomarte el tiempo de escribir una reseña tan detallada sobre nuestro hotel. Nos alegra saber que disfrutaste tu experiencia con nosotros.Att: equipo cocoliso resort

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful people four staff. We had a gorgeous room. Delicious food at the restaurant. Very enjoyable
Stayed 4 nights in Jul 2023
Response from Estimada Sra Emilia, on Aug 15, 2023
Gracias por destacar el servicio la y la comodidad de nuestras instalaciones. Nos tomamos muy en serio la limpieza y el mantenimiento de nuestro espacio para garantizar que nuestros clientes se sientan cómodos y seguros.Att: equipo cocoliso resort

6/10 Okay

Jorge

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
They have not courtesy cool water for guests
Stayed 3 nights in Jun 2023
Response from Estimado Sr. Jorge, on Jul 13, 2023
Todos tus comentarios son esenciales para mejorar nuestro servicio. Nos aseguraremos de que tus quejas sean transmitidas a todos.Att: Equipo cocoliso

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Cool location, nice pool. No beach, terribly slow and inconsistent service. Constant loud music consisting only of dance remixes of popular songs that is impossible to get away from anywhere on the property.
Stayed 2 nights in Jun 2023
Response from Estimada Sr. Robert on Jul 13, 2023
Gracias por su comentario, Sus comentarios son muy apreciados y ayudan a nuestro equipo a mejorar. Nos aseguraremos de que tus quejas sean transmitidas a todos.Att: Equipo cocoliso

6/10 Okay

Valsin

Liked: Staff & service, property conditions & facilities
Not much
Stayed 3 nights in Jun 2023
Response from Estimada Sr. Valsin, on Jun 27, 2023
Muchas gracias, Comentarios como el suyo son muy valorados por los miembros de nuestro equipo y nos motivan a seguir desarrollando mejores experiencias.

8/10 Good

John

Stayed 3 nights in May 2023
Response from Estimada Sr. John, on Jun 27, 2023
Apreciamos profundamente que te hayas tomado el tiempo de compartir con nosotros tu experiencia en Cocoliso resort. tus comentarios son importantes para nosotros Att: Equipo cocoliso resort

8/10 Good

Carly Szanik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely island resort that has all of the things you need. It felt safe for children going off to play on their own which was wonderful. The only kiddo thing was there wasn’t a large sandy beach area for playing but lots of the island seems similar in this regard. Some of the food and beverages seem expensive but you can easily wander to another resort and try out their food which are of similar prices. It’s overall a nice place to stay for a few days of heading out for a snorkel and playing in the pool.
Stayed 4 nights in Apr 2023
Response from Estimada Sr. Carly Szanik, on Apr 18, 2023
Estamos muy felices de escuchar que ha tenido una grata experiencia en Cocoliso Resort. Todo nuestro equipo trabaja muy duro para mantener a nuestros clientes contentos, pero sólo podemos hacerlo gracias a clientes increíbles como tú. Gracias de nuevo, y esperamos volver a servirle pronto.Todo el equipo de Cocoliso resort

10/10 Excellent

Daryl Brandon, Vallejo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Cocoliso was amazing! I did my PADI open water certification with Diving Planet, which is conveniently located within the resort. The staff was incredible and very friendly. I would absolutely recommend Cocoliso and if you’re interested with diving, go with diving planet!
Stayed 3 nights in Apr 2023
Response from Estimado Sr. Daryl Brandon, on Apr 10, 2023
Estamos muy felices de escuchar que ha tenido una grata experiencia en Cocoliso Resort. ¡Tu comentario nos ha alegrado el día! Todo nuestro equipo trabaja muy duro para mantener a nuestros clientes contentos, pero sólo podemos hacerlo gracias a clientes increíbles como tú. Gracias de nuevo, y esperamos volver a servirle pronto.Sinceramente,Todo el equipo de Cocoliso resort

2/10 Terrible

Murdoch

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

4/10 Poor

Pedro

Stayed 1 night in Mar 2023
Response from Estimado Sr. Pedro, on Apr 10, 2023
¡Gracias por su comentario! Sus comentarios son muy apreciados y ayudan a nuestro equipo a mejorar.

2/10 Terrible

Peter

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
My bank card and cash were stolen after they made us store our bags in the lobby. Both my card and friends card were stolen
Stayed 1 night in Dec 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David and his staff will do practically anything to please their customers. They are just coming back from a shut down during Covid and are working to get everything in tip top shape. Some work is in progress, some is done and some more to do. The grounds and pool areas are beautiful. Our room was comfortable, even though some plumbing needs attention. I’m positive next visit will be perfect!
Stayed 2 nights in Oct 2022

8/10 Good

Mariela c

Stayed 1 night in Jul 2022

10/10 Excellent

Emilia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a very nice vibe. Music is playing throughoutmost of the day.. but it's not necessarily unpleasant.there's a hammock section, a small children's playground,the staff is a group of wonderful people.. all very friendly and helpful. Very relaxing environment.
Stayed 5 nights in Jul 2022

10/10 Excellent

Amy A

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cocoliso is a beautiful resort. The gardens, pool, and common areas are well taken care of. Staff is very helpful and friendly and go out of their way to help guests. David was wonderful! The food and drinks were delicious. It was a little bit confusing how to get there in the afternoon. Boats usually leave in the morning from Cartagena, we had to secure transportation to Baru to be able to cross to Cocoliso at 4pm. It wasn't difficult, but we had to make few calls to figure out the process.
Stayed 2 nights in Mar 2022

10/10 Excellent

Charles

Stayed 3 nights in Mar 2022

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful resort. Clean and friendly staff
Stayed 1 night in Feb 2022

2/10 Terrible

ALVARO, Barranquilla

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible Hotel no menu options only you can ear chicken, I will never return to this Hotel
Stayed 4 nights in Jan 2022

8/10 Good

S, Cincinnati

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went during the off season, so it was very quiet and relaxing.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
No hot showers, and room was a little bit unclean. Other than that a decent place but I think a hot shower should be made available for the price
Stayed 1 night in Jan 2020

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is simply splendid, but that’s all...The rooms are in very poor condition, falling down sink, broken doors, torn towels, no hot water (actually almost no water). On top of this, there’s also the “day use” scheme, where hundreds of people flow to the hotel, using the same facilities of the guests. This torture has a specific time: from 11:20 am to 3pm. Beware: they take the same boat from Cartagena that the guests take and the trip takes simply 2 hrs 20 min each way, a simply nightmare for people that has tendency to seasickness...other than that, the island has Incredible landscapes!
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2019

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get to and from Cartagena. Rooms are nice. Food is good. Great for accessing the rest of the island.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

EC

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
good location, but facilities were run down. staff was nice and helpful. room was very basic, but clean. Day trippers tended to be boorish.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! I’d recommend more relaxing music by the pool.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Very nice to relax good weather and food. Nice water to scuba dive
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Better elsewhere
Really disappointed in this place as I noticed other hotels on the island were lower priced but waaaay better. The good: hotel price includes transportation on a boat to and from Cartagena (it’s a bigger boat not speed boat so it’ll take longer but a less bumpy ride), the receptionist was very sweet and the only person that has an understanding of customer service, AC, there is direct access to the lagoon with the bioluminescent plankton nearby. Now onto the bad:Rooms are way overpriced even compared to the rest of the island. I don’t know how they have the gall to charge what they do. The beds are rock solid and there is no heated water. This place is pretty outdated probably built in the 80s and never updated since. Breakfast isn’t always included and I highly suggest not paying for meals here. the service aside from the receptionist was terrible. Granted things are slower on an island and I get that but no one could careless here. We waited over an hour for our food and ended up leaving and walking over to the next resort over to get dinner. We ended up having all our meals there instead of cocoliso. My suggestion is to book at San Pedro de Majagua and avoid cocoliso if you can. Or do a day trip to do some snorkeling if you can.
Stayed 1 night in Dec 2018

2/10 Terrible

Kerry

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The island was nice and the staff was very pleasant however the bed felt like sleeping ona concrete block. The shower head was only a drizzle and water didn’t get very hot.the electricity went off in the middle of the night and the room got hot.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Too much dead Coral would have preferedd a sand beach.
Stayed 3 nights in Dec 2018

8/10 Good

Morgan

Liked: Staff & service, property conditions & facilities
Be prepared for low quality
The island is absolutely beautiful. The resort itself is a little run down. Take into consideration that it is cheap to be staying on an island, and it reflects that. The rooms are very old and dirty. Dust and dirt on all the light fixtures and fans. The bathroom was dirty. There was cockroach in our bed the first night. The bed is extremely uncomfortable. The food at the resort is your only option and it’s not good at all. You will pay more for the food because you’re on an island, but the quality is very low. Other than all of that, the island is very lovely and there are vendors on site to take you on excursions. We snorkeled and went with a woman on a trekking and mangrove canoeing trip that was really lovely.
Stayed 2 nights in Dec 2018

8/10 Good

Jen, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there while Diving Planet. I was very convenient and peaceful. It's not a luxury experience, but the staff was friendly and did their best to make me comfortable!
Stayed 2 nights in Nov 2018

8/10 Good

Laura, Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff help me a lot, because I was taking vacations with a foot injured, they set up everything for me. Thank you all.
Stayed 1 night in Sep 2018

10/10 Excellent

Courtney, San Juan Capistrano, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I stayed on this island and it was truly wonderful! The rooms are nice and clean and the site is breathtaking. The water is gorgeous and so warm. The staff is so kind especially the receptionist Sharon! Make sure to ask about all the fun activities: diving, snorkeling, going through the mangroves via kayak, exploring the jungle, visiting the aquarium!!! Also they offer a free boat shuttle from Cartagena!!! Definitely would recommend :)
Stayed 2 nights in Sep 2018

10/10 Excellent

Julio, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family is very happy, we remenbered my firts visit to your resort when my childrens have 8 years and 4 years old.
Stayed 1 night in Aug 2018

6/10 Okay

Miranda, Phoenix, AZ

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed here for 5 days. This is a beautiful property that could use some updating. Pros would include that it is right on the beach, great pool, diving planet dive company located onsite. Rooms were clean but no hot water. Wifi was very spotty and weak but available. If you are able to enjoy simple island life amenities and be disconnected from the world then this place really isn't that bad. Keep in mind there is no store on this island so bring extra sunscreen and bug spray.
Stayed 5 nights in Jul 2018

4/10 Poor

Tata, Brandon Florida

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Location was great. Staff outstanding. Room and bathroom had mold. Only one room had air conditioning. Crack in door allowed roaches to get in. Had to place several towels to keep bugs out. No hot water. Several staff members were outstanding: Evelyn at front desk was a perfect hostess, and Charon was nice as well. Roman was outstanding as wait staff and very helpful in general. They made our stay.
Stayed 1 night in Aug 2018

8/10 Good

Maria

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very good but could be better
Enjoyable time. Very good location, good service and clean. The resort needs better maintenance and modernisation ( they don't provide hot water in the bathroom)