Ratings based on 2,162 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel close to the beach

Posted Jul 13, 2017
Pros: Comfortable and clean.
We liked our visit this hotel, it was our second time. Everything is comfortable. Beach and pool are very close. Very important the internet is free. They made new beach and coffee room. I hope we will go there again with our friends..
Comment from Hotel Management
Jul 18, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do hope to see you and your family again in the future, making us “your home away from home".
5 out of 5
Recommended
for Everyone
by A verified traveler

Felt like home

Posted Jul 9, 2017
Great experience, staff is very attentive. Food is rather good for an all inclusive.
Comment from Hotel Management
Jul 19, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments to which we will share with our team. We are elated to hear that you enjoyed your vacation with us and the services offered by our associates. Looking forward to seeing you next year.
1 out of 5
by A verified traveler from Chicago

This was the most boring hotel.

Posted Jul 7, 2017
The food is horrible nothing for adults to do, and I would never recommend this place ever.
Comment from Hotel Management
Jul 18, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are truly sorry that we did not meet your expectations and we do appreciate your feedback and your comments to which we will pass on to our Management Team for corrective action. We do hope that you will allow us to host you and your family again in the future. Kind regards,
3 out of 5
by A verified traveler from CT

hotel is close to the very small beach .

Posted Jul 5, 2017
Pros: friendly staff
Cons: FOOD!!!! Hilton is an international hotel. Where is the international food?
Location: good location and things to do for kids
great entertainment for the kids due to the adjacent water park. very small beach. WE were not once on the beach. AC broke twice while we were there. had to ask for stock for the fridge and towels. Even with AC running the room smelled musty. Food: terrible. Almost only Jamaican food. Breakfast was good. Went to the Italian restaurant. The only italian food there was Penne. We asked for a glass of Prosecco only to find out we had to purchase the entire bottle. We ordered a steak (in an italian restaurant!!!) it was tough and unable to chew. We left the restaurant and went to the buffet. At least there we could find a little something. 'Went to the Seafood restaurant. No seafood there except one piece of fish where the skin tasted better than the fish. As I said, lousy food.
Comment from Hotel Management
Jul 5, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with the excellent service provided by our staff members. Our sincerest apologies on the challenges that you provided feedback on and we do appreciate you letting us know as this is not a typical Hilton experience we will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home
1 out of 5
by A verified traveler from Washington, DC

No good :(

Posted Jul 5, 2017
This was not a good experience at all. Old and cheap hotel. Not a single painting on the wall, no table cloths in the restaurant, plastic plates and cups. Food was less than satisfactory, if you come to the bar restaurant a little later, there would be no food to eat. Lanes in the morning to get an omelette, and when your turn comes, they would be out of ingredients. The beach is small and dirty. Didn't get my room cleaned for 3 days - they would come to clean the room around 4 pm, when kids were resting. I still can't comprehend how is this a four star hotel??
Comment from Hotel Management
Jul 18, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are truly sorry that we did not meet your expectations and we do appreciate your feedback and your comments to which we will pass on to our Management Team for corrective action. We do hope that you will allow us to host you and your family again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2017
Entertainment at night is a little lacking but an overall very comfortable and relaxing stay.
Comment from Hotel Management
Jul 2, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Hotel in the beach--lots of fun

Posted Jul 2, 2017
Relaxing and great time--lots of water activities--small water park as well
Comment from Hotel Management
Jul 2, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
5 out of 5
Recommended
for Families
by A verified traveler from Ohio

Fun for the Whole Family

Posted Jul 1, 2017
Pros: Pretty much everything!!
Cons: More tubes for the lazy river and water slides. Maybe expanding the swimming area out further to a bit deeper waters.
Location: Went on the Chukka Ultimate thrill tour. Not to far away. Very fun. The guides were friendly and love to joke around. I was Mr. Bond the whole time.
Upon arriving the resort looked amazing. We were meet by Preston. He and my 14 year old son hit it off right away, talking about soccer. We had to wait about an hour to get our room because we got there a bit early. We got to the room and it was extremely clean and for me the beds were perfect not to hard and not to soft. We ate at the buffet the whole time because my son is a picky eater. I didn't mind at all. The food was very good with a pretty good selection of food. We loved the lazy river and water slides were fun and relaxing. One down side is if it is busy it hard to get a tube. The beach was nice but a bit small. I would highly recommend the snorkeling tour. Our guide was very cool and went all out to make our experience amazing. Plenty of activities for everyone to do. Meet some great people from around the world. Everyone of the staff members we meet was friendly and we very easy to talk too. We got back today and am already looking at going back real soon.
Comment from Hotel Management
Jul 4, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home".
4 out of 5
Recommended
for Everyone
by A verified traveler from New York,.NY

Nice hotel but rooms need Improvement

Posted Jun 28, 2017
Wonderful experience. Beautiful Modern Hotel. However, the hotel rooms do not match the rest of the resort. If you are looking for luxury across-the-board you will not get it here because the rooms look like something from 1990. But if you're not concerned about luxury rooms, then you will be fine. The bathrooms are very tight and the rooms are very small and dated. Nothing luxurious about the rooms at all. But the food was phenomenal. The grounds were beautiful and the activities were Bountiful. If you have young kids they will love it. You felt like you were at an exclusive Resort. You can escape to a hideaway with your honey and not be bothered by any children around you.
Comment from Hotel Management
Jun 28, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments to which we will share with our team. We are elated to hear that you enjoyed your vacation with us and the services offered by our associates. Looking forward to seeing you next year.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great vacations

Posted Jun 24, 2017
Hilton rose hall has everything you could possibly want and need from a resort. Great For families and the food is phenomenal!
Comment from Hotel Management
Jun 26, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do appreciate your feedback and comments to which we will share with our team members. We hope to see you and your family again in the future, making us “your home away from home".