Lobby

Reviews of Comfort Inn Roseburg

2.5 out of 5
Comfort Inn Roseburg
1539 NW Mullholland Drive, Roseburg, OR

Reviews

8.2

Very Good

Rating 10 - Excellent. 406 out of 1004 reviews" "
Rating 8 - Good. 410 out of 1004 reviews" "
Rating 6 - Okay. 94 out of 1004 reviews" "
Rating 4 - Poor. 56 out of 1004 reviews" "
Rating 2 - Terrible. 38 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Robyn

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was actual.construction going on in the hotel from 3am on. I have footage of the sound coming from inside our room and pictures of the hallway.
Stayed 1 night in Mar 2024

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best regards

8/10 Good

Jacqueline J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Freeway noise was a bit load from the parking lot facing rooms.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for the feedback.Best regards

8/10 Good

shuichi

Traveled with family
Nice average motel
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thank you for the feedback.Best regards

10/10 Excellent

Caryl, Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing further. Always enjoy my Comfort Inns
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn Roseburg, Or is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from GM on Mar 15, 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Best regards

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman who checked us in was wonderful. He was so nice and helpful. Our room was very clean. It was also quiet, no street or traffic noise. They offer a full continental breakfast. Elmer's is right across the street. Five Guys is very close.
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Thank you for the great review! We strongly believe that fresh, high-quality make all the difference.Best regards

10/10 Excellent

Maurlice, Vernon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll kept property. Good value for your dollar. Front staff was excellent.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you for providing feedback on your recent experience at Comfort Inn Roseburg, Or. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.Best regards

10/10 Excellent

Beth

Steve was great! Very helpful and kind.
Stayed 1 night in Mar 2024
Response from GM on Mar 2, 2024
Thank you for your great review. At Comfort Inn Roseburg,Or we work hard to offer high-quality service to every guest. We will make sure to share this feedback with the Employee mentioned the deserved recognition, and was delighted to hear your feedback.Best regards

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and pillows. Unfortunately our room was close to the ice machine so that was noisy.
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best regards

10/10 Excellent

sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning breakfast is was exemplary. The place was clean and quiet. They also had a swimming pool and a hot jacuzzi and I enjoyed it very much.
Stayed 5 nights in Feb 2024
Response from GM on Feb 28, 2024
Thank you for providing feedback on your recent experience at Comfort Inn Roseburg, Or. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.Best regards

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Thank you for taking a moment to share your experience at Comfort Inn Roseburg, Or. We are so pleased to hear you found our beds to your liking. We look forward to welcoming you back again soon.Best regards

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff and very comfortable beds!
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best regards

8/10 Good

Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely quiet considering the location. I did not even hear any interior noise during the night and early morning. Only issue was Expedia listed a non-smoking room for $5 more than a similar room not listed as such. The entire motel is non smoking.
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you for providing feedback on your recent experience at Comfort Inn Roseburg, Or. We take pride in providing a clean and comfortable space for all of our guest, so our team appreciates that you noticed. We look forward to seeing you again soon

6/10 Okay

Kari

Traveled with family
Disliked: Property conditions & facilities
It needs deep cleaning and fixed closet doors. Seems like it needs quiet a lot of maintenance.
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
Thank you for the feedback.Best regards

8/10 Good

Jeff, Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice helpful staff at the desk
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
Thank you for your great review. At Comfort Inn Roseburg,Or we work hard to offer high-quality service to every guest. We made sure to share this feedback with the Employees as they deserved recognition, and was delighted to hear your feedback.Best regards

10/10 Excellent

Edward

Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Best regards

6/10 Okay

Hazel

Traveled with family
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from GM on Jan 12, 2024
Thank you for the feedback.Best regards

10/10 Excellent

Sandy

Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn Roseburg, Or is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards

10/10 Excellent

Erfan

Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn Roseburg, Or is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards

6/10 Okay

ISRAEL

Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Thank you for the feedback.Best regards

2/10 Terrible

Tanim

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible out dated
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
Thank you for the feedback.Best regards

8/10 Good

Stuart

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 30, 2023
Thank you for thr feedback.Best regards

2/10 Terrible

Candace

Liked: Staff & service
Disliked: Cleanliness, amenities
No dogs
Stayed 1 night in Dec 2023
Response from GM on Dec 30, 2023
Good day,No pets is Hotel Policy.Best regards

10/10 Excellent

Robert Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice units of much better quality than other facilities in Roseburg. The "free breakfast", while not quite as good as it used to be, was quite adequate and also a degree of two better than at the competitor's.
Stayed 1 night in Nov 2023
Response from GM on Dec 25, 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 Good

Kenneth

Stayed 1 night in Dec 2023
Response from GM on Dec 25, 2023
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn Roseburg, Or is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place to stay.
Stayed 2 nights in Dec 2023
Response from GM on Dec 20, 2023
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn Roseburg, Or is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards

2/10 Terrible

stanely

Stayed 1 night in Dec 2023
Response from GM on Dec 20, 2023
Thank you for the feedback, we apologize for the inconvenience.Best regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 20, 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.Best reagrsd

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, staff friendly. Only issue was the parking, not very well designed, just my opinion.
Stayed 3 nights in Nov 2023
Response from GM on Dec 20, 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best regards

8/10 Good

ronald

Stayed 1 night in Nov 2023
Response from GM on Dec 20, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best regards

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast and the staff were friendly
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn Roseburg, Or is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards

8/10 Good

Michelle, Meridian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Staff were very friendly.
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us,Best regards

6/10 Okay

Eddie, Roseburg

Liked: Amenities
Disliked: Staff & service
The hotel was nice enough. The rooms aren't cleaned very well. The bathroom smelled bad and the carpet really needed to be vacuumed. The staff is very loud in the hallways. The biggest issue I have is that, even though I paid upfront for the hotel through expedia, the man at the front desk wanted me to pay an additional $250 deposit because my address was local. Which I thought was very odd. He said it was because people who live in the area can trash the place. Isn't that a risk you run with a hotel regardless of whos staying?? I was tired and just wanted to get to my room, so I agreed. At first he wanted me to give it to him in cash, but then agreed to a card when I pushed back. I had to ask for a receipt that shows the deposit and that I will get it back when I check out. When i did check out the girl at the front desk had no idea what I was talking about when i mentioned the deposit. When she went to find the manager then he said I'd get it deposited back. I got a receipt saying that as well. Its been about 5 days since I checked out and I still haven't gotten my $250 deposited back into my account. Would not stay there again. It's so sketchy.
Response from GM on Nov 24, 2023
Thank you for the feedback as it is Hotel policy for Local residents.It takes about 7-9 working days for the refund.Best regards

6/10 Okay

Michelle

Stayed 1 night in Nov 2023
Response from GM on Dec 20, 2023
Thank you for the feedback.Best regards

8/10 Good

Kristi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night's sleep!
I had a great stay the only reason I didn't give a 5 star was the pool was too cold to enjoy and the jets in the hot tube either didn't work well or are turned very low. Other than that it was fantastic and I slept like a baby because the bed was so comfortable.
Stayed 2 nights in Nov 2023
Response from GM on Nov 18, 2023
Thank you for the feedback and hope to see you again soon.Best regards

10/10 Excellent

Sarah, Gladstone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing in accommodating me. Thank you to the manager Kevin and the very sweet housekeeper who went out of their way to make me comfortable.
Stayed 3 nights in Nov 2023
Response from GM on Nov 15, 2023
Thank you for your great review. At Comfort Inn Roseburg,Or we work hard to offer high-quality service to every guest. We made sure to share this feedback with the Employees mentioned deserved recognition, and was delighted to hear your feedback.Best regards

10/10 Excellent

Ashlee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean nice and comfy!
Stayed 4 nights in Nov 2023
Response from GM on Nov 14, 2023
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn Roseburg, Or is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards

10/10 Excellent

Sarah L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Our stay was great from check in to check out, the gal taking care of the breakfast area was very friendly and attentive. The pool and the hottub were great and very clean.
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank you for your great review. At Comfort Inn Roseburg,Or we work hard to offer high-quality service to every guest. We made sure to share this feedback with the Employee mentioned the deserved recognition, and was delighted to hear your feedback.Best regards

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank you for taking a moment to share your experience at Comfort Inn Roseburg, Or. We’re proud to deliver great value to our guests, so we’re delighted that you found our Hotel well priced. We hope you’ll visit us again soon.Best regards

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Oct 25, 2023
Thank you for the feedback.Best regards

8/10 Good

barbara

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hair dryer in our room did not work---after about 2 minutes, it shut off and never worked again, even when I checked a good 30 minutes later. I hope it gets replaced!!
Stayed 1 night in Oct 2023
Response from GM on Oct 21, 2023
Thank you for the feedback.Best regards

4/10 Poor

Afsal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a day. The room was stinky and around the place I feel unsafe . There were people shouting in the dark. Bathroom and toilet was not that clean.
Stayed 1 night in Oct 2023
Response from GM on Oct 18, 2023
Thank you for the feedback.Best regards

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff were excellent. Parking not so much. Very limited and no where for large moving trucks.
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Thank you for providing feedback on your recent experience at Comfort Inn Roseburg, Or. We take pride in providing a clean and comfortable space for all of our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.Best regards

10/10 Excellent

Randall

Stayed 1 night in Oct 2023
Response from GM on Nov 7, 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

10/10 Excellent

Emily

Stayed 1 night in Oct 2023
Response from GM on Nov 7, 2023
Thank you for taking a moment to share your experience at Comfort Inn Roseburg, Or. We are so pleased to hear. We look forward to welcoming you back again soon.Best regards

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 29, 2023
Thank you for the feedback.Best regards

8/10 Good

Bonnie

Traveled with family
My latest go-to hotel in Roseburg
This hotel offers good value and a convenient location close to everything. They are constantly cleaning the common areas, including the lobby, breakfast area, and parking area, and my fave room was also very clean. Good breakfast offerings, with waffle maker, and eggs (boiled, or those hotel omelets) and protein choices, juices, and coffee. Coffee machine to get coffee 24/7, fresh ice water in lobby, and a stack of the local News Review newspapers available. Really quiet and as a solo female traveler, I feel safe at this location
Stayed 7 nights in Sep 2023
Response from GM on Oct 17, 2023
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn Roseburg, Or is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Thank you for taking a moment to share your experience at Comfort Inn Roseburg,Or. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.Best rergards

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Oct 6, 2023
Thank you for providing feedback on your recent experience at Comfort Inn Roseburg, Or. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.Best regards