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Reviews of Quality Inn Central Roseburg

2.5 out of 5
Quality Inn Central Roseburg
427 Nw Garden Valley Blvd, Roseburg, OR

Reviews

7.6

Good

Rating 10 - Excellent. 160 out of 538 reviews" "
Rating 8 - Good. 203 out of 538 reviews" "
Rating 6 - Okay. 95 out of 538 reviews" "
Rating 4 - Poor. 43 out of 538 reviews" "
Rating 2 - Terrible. 37 out of 538 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Anthony

Business traveler, Traveled with partner
Gid stay or wanted to stay to find out.
Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was fine, beds were hard. Outside areas are really dirty - sidewalks and handrails. Staff is very pleasant. Breakfast was the standard fare for hotel breakfasts.
Stayed 1 night in Apr 2024

8/10 Good

Andrew T

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access parking is good
Stayed 2 nights in Jan 2024

8/10 Good

Andrew T

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good front desk service tV remote batteries were dead. Room window lock was broken - should be fixed
Stayed 1 night in Mar 2024

10/10 Excellent

Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Clean and quiet
Stayed 1 night in Feb 2024
Response from FDS on Feb 14, 2024
Dear Al , Thank you for the feedback .We look forward to your future stays with us hear at the Quality Inn .

10/10 Excellent

Michael

Traveled with family
Very Clean
Stayed 1 night in Jan 2024
Response from FDS on Feb 14, 2024
Michael , Thank you for your feedback , We look forward to your future stays with us here at the Quality Inn .

10/10 Excellent

Patrick

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very roomy and staff was very nice
Stayed 1 night in Jan 2024
Response from FDS on Feb 14, 2024
Dear Patrick ,We appreciate your feedback and look forward to your future stays with us here at the Quality Inn in roseburg OR

6/10 Okay

Wendi

Traveled with partner
Disliked: Staff & service
When we arrived just after 3 pm there was no one at the front desk. The sign said should be back in 5 mins and if not call the hotel's number. I waited over 5 mins then called the hotel's number and received a voice mail. I walked around to the kitchen area and called for someone, no answer. I looked around outside and unable to see any staff. Repeated this process two more times and emailed the hotel. I finally honked my horn very loud two different times before a staff came from the lower part of the parking lot and was vaping as they came to the office about a half hour later after I arrived. They stated they were the only staff and was fixing a leak in the laundry room. Finally checked in about a half hour after I arrived. The room was fine but will not stay again.
Stayed 1 night in Jan 2024
Response from FDS on Feb 14, 2024
Dear wendi , I am very sorry for the inconvenience and we appreciate your feedback

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room for the price. Staff is very friendly and helpful.
Stayed 1 night in Jan 2024
Response from FDS on Jan 21, 2024
Dear Chris ,Thank you for your feedback we greatly appreciate it and look forward to your future stays with us here at the Quality Inn Central in Roseburg Oregon .

8/10 Good

Levi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, affordable, good breakfast options. Only the garbage by the pool in bushes Cigarette butts litter the parking lot.
Stayed 2 nights in Jan 2024
Response from FDS on Jan 21, 2024
Dear Levi ,Thank you and we appreciate your feedback and this is a non smoking property so there should not be any cigarette butts on property unfortunately we aren't able to catch everyone when they break the rules so we do apologize for that and the trash as well it looks like a guest through trash out of there vehicle rather then walking it to trash can . We will keep doing our best to keep property clean so that hopefully in the future it doesn't keep happening .We look forward to your future stays with us here at the Quality Inn Central in Roseburg Oregon

6/10 Okay

Maureen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Smiling staff at the Inn
The included breakfast was very good! The bathroom .. especially the bathtub needed an update. The staff are so friendly and helpful. The driving approach to the motel is tricky .. at least for us. We had to go back onto freeway and then immediately get off to approach the property.
Stayed 1 night in Dec 2023
Response from FDS on Jan 10, 2024
Dear Maureen , Thank you for your feed back , and we look forward to your future stays with us here at the Quality Inn

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it felt a little like a traditional motel, the property was extremely well lit and felt safe. They also welcomed pets and the staff were all friendly.
Stayed 1 night in Dec 2023
Response from Front desk on Jan 3, 2024
Dear Robert , Thank you for your feedback and we loo forward to your future stays with us here at the Quality Inn

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FDS on Jan 3, 2024
Dear Jim , Thank you for your feedback and we look forward to your future stays with us here at the Quality Inn .

2/10 Terrible

Roger

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FDS on Jan 3, 2024
Dear Roger , Thank you for your feedback and we look forward to your future stays with us here at the Quality Inn .

8/10 Good

michael

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from FDS on Dec 20, 2023
DEAR MICHAEL , WE LOOK FORWARD TO YOUR FUTURE STAYS WITH US HERE AT THE QUALITY INN IN ROSEBURG OREGON.

6/10 Okay

Robert

Stayed 1 night in Nov 2023
Response from FDS on Dec 20, 2023
DEAR ROBERT ,WE LOOK FORWARD TO YOUR FUTURE STAYS WITH US HERE AT THE QUALITY INN IN ROSEBURG OREGON .

6/10 Okay

Tenzin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Awful smell, creaky bed, stale breakfast but great customers service
Stayed 1 night in Nov 2023
Response from FDS on Dec 3, 2023
We are very sorry to hear your stay with us wasn't pleasant .For future stays if you are unhappy with your room please do not hesitate to let the the front desk know that way we are aware and able to make the necessary changes so your stay with us can be a positive experience .thank you so much for your feedback

6/10 Okay

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the place was nice the room was big and clean. the only bad thing was being forced to pay a $150 damage deposit when we booked and already paid for the room threw Expedia before we traveled there so we couldn't do some things we had planned to do in town because that money was tied up by the hotel ridicules damage deposit.
Stayed 1 night in Nov 2023
Response from FDS on Dec 3, 2023
Dear Janet , Thank you for your feedback and we look forward to your future stays with us .

4/10 Poor

Krishna

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathrooms equipment is broken. Old property Good breakfast
Stayed 1 night in Nov 2023
Response from FDS on Dec 3, 2023
Thank you so much for your feedback

8/10 Good

ian, Surrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient great location
Stayed 1 night in Nov 2023
Response from FDS on Nov 26, 2023
Dear Ian , Thank you for your feed back and we look forward to your future stays with us here at the Quality Inn .

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Garden Valley Quality Inn was exactly what I expected. The sraff was friendly, prompt and helpful. The property was very clean, quiet, and located right off I-5, central to everything in Roseburg. I will stay there again.
Stayed 1 night in Nov 2023
Response from FDS on Nov 16, 2023
Dear Barbara ,We are so pleased that you enjoyed your stay , and we look forward to your future stays with us here at the Quality Inn.

10/10 Excellent

Jeff

Stayed 1 night in Nov 2023
Response from FDS on Nov 11, 2023
Dear Jeff ,We look forward to your future stays with us here at the Quality Inn

6/10 Okay

Chris

Traveled with partner
Liked: Staff & service, property conditions & facilities
There was some kind of sticky stuff on the sheets. Also, no washcloths provided and hand towel was so thin, it was almost transparent.
Stayed 1 night in Nov 2023
Response from FDS on Nov 8, 2023
Thank you for your feedback

10/10 Excellent

Diane

Traveled with partner
Nice clean motel
Stayed 1 night in Oct 2023
Response from FDS on Nov 4, 2023
Dear Diane ,We appreciate your feedback and we are so pleased to hear that your stay with us was enjoyable .We look forward to your future stays with us here at the Quality Inn .

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice gem
Front desk were friendly and accommodating, breakfast area was well stocked and clean.
Stayed 2 nights in Oct 2023
Response from FDS on Oct 29, 2023
Teresa , Thank you for your feedback .We are so happy to hear your stay with us was pleasant .We look forward to your future stays with us here at the Quality Inn .

10/10 Excellent

Elizabeth, Mercer Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night before the solar eclipse event and drive through to the Crater Lake National Park. Found Quality Inn very clean with friendly staff. Full breakfast included were amazing quality, with eggs, bacon, waffles, hashbrown, yogurt, juice, coffee... not just pastries. Highly recommend if you're staying in the Roseburg area or visiting the Crater Lake National Park.
Stayed 1 night in Oct 2023
Response from FDS on Oct 21, 2023
Elizabeth ,We are so happy to hear that your stay with us was Quality .We lookward forward to your future stays with us .

4/10 Poor

Amy

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Can’t believe that this place was rated highly by other guests. There was the smell of mildew in the bathroom; the room was stuffy; furniture worn; light that didn’t work…
Stayed 2 nights in Oct 2023
Response from FDS on Oct 18, 2023
Dear Amy , Thank you for your feedback

8/10 Good

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from FDS on Oct 18, 2023
Dear Sheree , Thank you for your deed back .

6/10 Okay

Tiffany

Disliked: Cleanliness
The room stunk, there was hair on the floor and in the shower. Not very clean for the price.
Stayed 1 night in Oct 2023
Response from FDS on Oct 15, 2023
Dear Tiffany ,Thank you for your feedback.

6/10 Okay

Gary, Seattle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cozy hotel, but needs more TLC. The knob from the ac came off when turned on. I guess no one reported it, the break was worn which seemed like no one cared to fix it. There was mold in the shower tiles, and the on the shower seat and legs.
Stayed 1 night in Oct 2023
Response from FDS on Oct 11, 2023
Thank you for your feedback

4/10 Poor

Andrea, chino

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from FDS on Oct 11, 2023
Thank you for your feedback

4/10 Poor

Elizabeth

Traveled with group, Business traveler
The bathroom smelled of urine like it was seeped into the floor. Capet was filthy and stained and out of 3 lamps in the room only 1 worked for a burnt out bulb or no bulb at all
Stayed 1 night in Sep 2023
Response from FDS on Sep 27, 2023
Dear elizabeth , Thank you for your feedback

8/10 Good

GEORGE

Traveled with partner
Liked: Cleanliness, staff & service, amenities
My chief complaint is electrical outlets are few and one electrical outlet did not function. I had a sleep machine and I had to pull away furniture to find an outlet. I wish hotels would modernize to the electronic world The gal at the registration was very pleasant but very busy. Short on help.
Stayed 1 night in Sep 2023
Response from FDS on Sep 21, 2023
Deare George , Thank you for your feedback It is Greatly appreciated .Your suggestions are very good and will be taken into consideration .We look forward to your future stays with us here at the Quality Inn .

10/10 Excellent

frank

Stayed 1 night in Sep 2023
Response from FDS on Sep 21, 2023
Dear Frank , Thank you for your feedback , we look forward to your future stays with us here at the Quality Inn .

10/10 Excellent

Martha

Stayed 1 night in Sep 2023
Response from FDS on Sep 21, 2023
Dear Martha , Thank you for your feedback , we look forward to your future stays with us here at the Quality Inn .

8/10 Good

Jeannie

Liked: Cleanliness, staff & service, room comfort
Would stay again if needed to.
Building was older and could use some repairs. Room air conditioner was old and could use a deep cleaning. It worked well which was the most important. The room was clean but the tables didn't look like they had been wiped down. Coffee pot in room was a huge plus. Staff was great!
Stayed 1 night in Aug 2023
Response from FDS on Sep 6, 2023
Dear Jeannie , Thank you for your feedback and we look forward to your future stays with us here at the Quality Inn

10/10 Excellent

Sarah, Springfield

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. We have a small dog and they moved us to a nice room we could have him in. Nice shower. Our room was quiet. The pool is clean. I would stay here agai
Stayed 1 night in Aug 2023
Response from FDS on Aug 26, 2023
Dear Sarah ,Glad to hear your stay with us went well we look forward to your future stays here at the Quality inn

4/10 Poor

Don

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from FDS on Aug 26, 2023
We appreciate your feedback

8/10 Good

Anita

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from FDS on Aug 23, 2023
Anita , Thank you for your feedback we look forward t your future stays with us here at the Quality Inn .

10/10 Excellent

Carlo

Stayed 1 night in Aug 2023
Response from FDS on Sep 21, 2023
Dear Carlo ,Thank you for your feedback , we look forward to your future stays with us here at the Quality Inn .

2/10 Terrible

Joseph

Stayed 1 night in Aug 2023
Response from FDS on Sep 21, 2023
Dear Joseph ,Thank you for your feedback , we look forward to your future stays with us here at the Quality Inn .

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. the pool was perfect
Stayed 1 night in Aug 2023
Response from GM on Aug 17, 2023
Dear Diane ,Thank you for your feedback and we look forward to your future stays with us here at the Quality Inn .

8/10 Good

Amirabbas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Aug 17, 2023
We look forward to your future stays with us here at the Quality Inn .

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was super friendly, kind and understanding. I appreciated their speedy service and ease of checking in and out. Nice and clean and very affordable. We booked a room really late because our car broke down in Roseburg and the young lady that checked us in was so empathetic. Thank you so much 😊
Stayed 1 night in Aug 2023
Response from GM on Aug 17, 2023
Dear Elizabeth , Your feedback is greatly appreciated , We look forward to your future stays with us here at the Quality Inn .

6/10 Okay

jasmine

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Could be cleaner
The staff was very nice and my son loved the pool. Everything was fine except the cleanliness of the room. The only things clean in it were the bedding and towels. The bathroom had clearly not been cleaned so i bought lysol wipes and did a little cleaning myself. The floors were only swept not mopped. We had black feet just from walking around on them. The towel bar fell off the wall at us just hanging a towel on it. Aside from the cleanliness the hotel was great. Breakfast was decent for a hotel. Location was great. Right next to the freeway so easy to find.
Stayed 1 night in Aug 2023
Response from GM on Aug 17, 2023
Thank you for your feedback

8/10 Good

Kin Wang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if the whole house was a non-smoking place
Stayed 1 night in Aug 2023
Response from KH on Aug 17, 2023
We are a non smoking Property besides the One designated smoking area , Thank you for your feedback

8/10 Good

Kelon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff , loved the fact that i could walk to some of the destinations
Stayed 4 nights in Jul 2023
Response from GM on Aug 17, 2023
Thank you for your feedback

6/10 Okay

Verified traveler

Business traveler
Need more cleaning in the bathroom There was no tea bags or tea with the breakfast. No fruits, bread toaster need replacement burning and wasting toasts. Someone turn on the fire alarm around 5am and woke up all the guests. Could not go back to sleep. Very restless night.
Stayed 1 night in Jul 2023
Response from GM on Aug 17, 2023
Thank you for your feedback

8/10 Good

Ann

Liked: Cleanliness, staff & service
Check-in was a bit slow as clerk was on the phone with another customer. No freeze section in the refrigerator. No closed caption on the TV.
Stayed 1 night in Jul 2023
Response from GM on Aug 17, 2023
Thank you for your patience as well as your feed back .

10/10 Excellent

barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl that checked me in was very friendly and accompanied my needs
Stayed 1 night in Jul 2023
Response from gm on Aug 4, 2023
Dear Barbara , Thank you for your feedback