Ratings based on 645 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2017
Check in clerk answered personal call on his cell phone and left me at the desk
Comment from Hotel Management
May 15, 2017 by Deepak Patel, Hotel Management
Dear Guest. Thank you for taking time to write . I apologize for the check in agent's cell phone use. It is not an acceptable act at desk. I will discuss this with my team. Will take necessary action right away so we can improve our professionalism. Thank you again for taking time to write.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, Minnesota

Very nice hotel and convenient to main highways.

Posted Apr 11, 2017
The front desk clerks were very friendly and were very helpful in answering questions. The breakfasts were always clean and they used glass plates, coffee cups. The room was cleaned very nicely evert day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Nice hotel

Posted Mar 16, 2017
My stay here was great my great staff nice area I have no complaints
Comment from Hotel Management
Mar 17, 2017 by Deepak Patel, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. Thank you for staying with us and We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hiawassee, Ga.

Great location.

Posted Mar 8, 2017
Pros: Clean. Very helpful and friendly staff.
Location: Good location.
Very good stay, clean & comfortable. The staff was very friendly and helpful. I would definitely stay there again.
1 out of 5
by A verified traveler

Bed sheets were dirty. There was hair in the bath

Posted Feb 26, 2017
I left the hotel after checking in and finding the hotel room filthy. The bed sheets were stained and dirty. There was a used straw in the middle of the floor and the bathroom was disgusting. There was hair in the bathtub. I took photos of the room. The hotel has still not authorized a refund . They claim there is no manager on the premises . This was three days ago. Maybe if a manager was there the rooms would be clean.
Comment from Hotel Management
Feb 28, 2017 by Front Office, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
2 out of 5
by A verified traveler from NJ

Room was not cleaned well

Posted Feb 24, 2017
Pros: Not much
Cons: Service and cleanliness
Location: Didn't have time to see much due to business. Kobe restaurant was very good.
Upon arrival I noticed many stains in the bathroom, un vacuumed rug, and garbage in one receptacle. There was also a car in the parking lot with an alarm going off intermittently between the hours of 9pm and 12am. I called the front desk to ask if they could find the owner and the response was " If I go and get the license plate #, it will be a huge task to find out which customer owns it." I didn't get any sleep before a long business meeting.
Comment from Hotel Management
Feb 26, 2017 by Deepak Patel, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We noted where we fell short and took necessary steps to make sure similar situation does not arise in future . We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
5 out of 5
by Ernest

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for taking time to write. We appreciate for opportunity to host your stay. Thank you again and we look forward to see you again in near future.
5 out of 5
by Alicia

This traveler left a rating score only Posted Feb 21, 2017 on Hotels
3 out of 5
by Nancy from Snellville

Quick trip

Posted Feb 19, 2017 on Hotels
So So
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for being our guest. We appreciate an opportunity to host your stay. We hope to exceed your expectation on next trip.
4 out of 5
by Nancy from Snellville Georgia

Shocked Housekeeper

Posted Feb 17, 2017 on Hotels
Good until 2 hrs before checkout. Had the Do Not Disturb sign on the door and housekeeping knocked and opened the door before we could answer. Walked in on us dressing...not cool !
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.