All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 611 out of 967 reviews" "
10 - Excellent
611
Rating 8 - Good. 237 out of 967 reviews" "
8 - Good
237
Rating 6 - Okay. 60 out of 967 reviews" "
6 - Okay
60
Rating 4 - Poor. 26 out of 967 reviews" "
4 - Poor
26
Rating 2 - Terrible. 33 out of 967 reviews" "
2 - Terrible
33
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
jazz
Apr 23, 2024
N/A
jazz
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on Apr 24, 2024
Thank you for taking the time to let us know about your recent visit with us. We hope to have an opportunity to welcome you back!
10/10 Excellent
Kneisha
Mar 11, 2024
Liked: Cleanliness
Kneisha
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 16, 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled that your visit was exceptional and we will share your feedback with the team. Thank you for staying with us and we hope to have an opportunity to welcome you back!
10/10 Excellent
Maria
Traveled with family and small children, Traveled with family
Response from Assistant General Manager on Mar 16, 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled that your visit was exceptional and we will share your feedback with the team. Thank you for staying with us and we hope to have an opportunity to welcome you back!
Response from Assistant General Manager on Jan 25, 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that you visit was exceptional! We hope to have an opportunity to welcome you back!
We really enjoyed our two night stay at this Springhill Suites. The room was large (we got the two queen bed with pullout couch room) and very clean. We really appreciated the split bathroom with a toilet and sink in one room and a shower and sink in the other. It made getting ready in the morning much easier. Breakfast had very good hot and cold options - my son said the scrambled eggs were the best hotel eggs he’s ever had (and he is very picky about his eggs).
Front desk staff was very friendly and helpful. Location and building felt safe and secure. We would definitely stay here again!
Dana
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on Jan 13, 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was exceptional! We will be certain to share your comments with the entire team. I hope we can have an opportunity to welcome you back!
10/10 Excellent
John
Jan 7, 2024
John
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on Jan 13, 2024
Thank you for your feedback. We're so happy you enjoyed your visit!
10/10 Excellent
Ginger
Dec 31, 2023
Ginger
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Jan 1, 2024
Thank you for taking the time to let us know about your recent visit with us. We're so happy to see that your visit was exceptional. We'll be certain to share your review with the entire team. Happy New Year!
Found Bedbugs in room. I had one bite me. Room 207. Had no choice but to change rooms, which was not a problem but was a lot smaller room and my wife and did not get much sleep as we were afraid that room might be infested also.
Calvin
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Dec 27, 2023
Thank you for your feedback regarding your recent visit with us. I'm sorry that your experience did not meet your expectations. To follow-up, we had our professional pest company come to examine the room and there was no evidence of bed bugs, so please rest assured that the room has been professionally checked and verified to be free of any pests. The expert said that this was probably an isolated incident that you experienced. Regardless, I am sorry that this caused your stay to fall short of your expectations. Regarding the room size, our rooms are all the same size, except our accessible rooms, which are larger to accommodate guests with disabilities. I am sorry if your room seemed smaller than the original, but I can assure you that the room you moved to was the same size (slightly larger, as you moved to an accessible room). Possibly the layout was slightly different and it made the room appear smaller. Again, I'm sorry that this also contributed to your dis-satisfaction. I hope we can have an opportunity to welcome you back and exceed your expectations. Thank you again for your feedback. Happy New Year!.
Response from Assistant General Manager on Dec 26, 2023
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was enjoyable and we hope to have an opportunity to welcome you back!
This was one of the best hotels I have stayed, clean, quiet and the people on the front desk were very nice and helpful.
Lorena
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Dec 18, 2023
Thank you for your kind words regarding your recent visit with us. We're thrilled that your visit was exceptional and we will certainly share your feedback with the entire team. We hope to have an opportunity to welcome you back!
Breakfast was wonderful. It was quiet, clean and the staff very friendly.
Sarah
Stayed 1 night in Nov 2023
Response from Assistant General Manager on Dec 7, 2023
Thank you for taking the time to share feedback regarding your recent visit with us. We're thrilled to see that your visit was enjoyable and we will be certain to pass along your comments to the team. Thank you for staying with us and we hope to have an opportunity to welcome you back!
Response from Assistant General Manager on Dec 7, 2023
Thank you for taking the time to provide us with feedback regarding your recent visit with us. We're happy to see that your visit was enjoyable and we hope to have an opportunity to welcome you back!
Very nice property, easy check in, good breakfast buffet
Mark
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on Nov 30, 2023
Thank you for taking the time to let us know about your visit with us. We're so happy to see that your visit was exceptional! We will be sure to share your comments with the team. We hope to have an opportunity to welcome you back!
I loved the hotel . It was my first time staying in a Springhill Suites. There was a dirty sock that belonged to someone else which means the housekeeping didn’t do their job correctly.
Jessica
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on Nov 26, 2023
Thank you for providing feedback regarding your recent visit with us. I am sorry that there was a dirty sock in your room. This is below standard and not acceptable. Please know that this will be addressed immediately with the team to ensure that this is an isolated incident. I hope we can have an opportunity to welcome you back and exceed your expectations. Thank you again for your comments.
Response from Assistant General Manager on Nov 24, 2023
Thank you for taking the time to let us know about your recent visit. We're thrilled to see that your visit was exceptional and we hope to have an opportunity to welcome you back!
I was not able to check in until 5:50. They said rooms were still not clean. I told them to call me once a room was ready becase I had an infant and they forgot.
Marivel
Stayed 1 night in Nov 2023
Response from Assistant General Manager on Nov 20, 2023
Thank you for sharing your check-in experience. I am so sorry that you were not notified about your room being clean. This is below standard for us and I will be sure to share your feedback with the leadership team so that, moving forward, we can continue to strive to be the best in our brand. We hope to have an opportunity to welcome you back and exceed your expectations.
Response from Assistant General Manager on Nov 15, 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We're thrilled to see that your visit was enjoyable and we'll be certain to share your feedback with the team. We hope to have an opportunity to welcome you back!
8/10 Good
Alisa
Nov 13, 2023
Alisa
Stayed 3 nights in Nov 2023
Response from Assistant General Manager on Dec 7, 2023
Thank you for providing us with feedback regarding your recent visit with us. We're so happy to see that your visit was enjoyable and we hope to have an opportunity to welcome you back!
8/10 Good
Mathew
Business traveler, Traveled with family
Nov 9, 2023
Liked: Cleanliness, staff & service, amenities
Carpets could be cleaner.
Mathew
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on Nov 9, 2023
Thank you for taking the time to let us know about the carpet in your room. This is below our expectation and I am sorry you had to experience this. Please be assured that we take your feedback very seriously and will share with the leadership team so that, moving forward, we can continue to strive to be the best in our brand.
Good Customer Service a quiet, well maintained property.
steve
Stayed 1 night in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Steve,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Response from Assistant General Manager on Oct 30, 2023
Thank your for taking the time to share your feedback regarding your recent visit with us. We're thrilled to see that your visit was exceptional and we hope to have an opportunity to welcome you back!
Dear, Krystal,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
It was a well kept facility that I would recommend to my family and friends. Additionally, I would stay there again. It felt like home!!!
Vernon
Stayed 3 nights in Oct 2023
Response from Assistant General Manager on Oct 22, 2023
Thank you for taking the time to provide feedback regarding your recent visit with us. We're thrilled to see that your visit was enjoyable and we will be sure to pass along your comments to the team. We hope to have an opportunity to welcome you back!
Response from Assistant General Manager on Oct 21, 2023
Thank you for taking the time to provide us with feedback regarding your recent visit with us. We're so happy to see that your visit was enjoyable and we will be sure to pass along your review to the team. We hope to have an opportunity to welcome you back!
I was able to check-in early and the room was very pleasantly clean! The staff was very helpful.
Cynthia
Stayed 2 nights in Oct 2023
Response from Assistant General Manager on Oct 16, 2023
Thank you for taking the time to share your feedback regarding your recent visit with us. We're so happy to see that your visit was enjoyable and we will be certain to share your comments with the team. We hope to have an opportunity to welcome you back!
They wasn't sure if my rm was ready I ask for more towels and blankets which never received it i finally called front desk I had to go pick up cause housekeeping was gone front person was very nice
Mitzi
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Oct 4, 2023
Thank you for taking the time to share your frank and candid feedback regarding your recent visit with us. I am sorry that your stay was below expectations. Please be assured that your comments have been shared with the team so that, moving forward, we can continue to strive to be the best in our brand. We hope to have an opportunity to welcome you back and exceed your expectations.
10/10 Excellent
Lorenzo
Traveled with family and small children, Business traveler
Response from Assistant General Manager on Sep 25, 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We're so happy to see that your visit was exceptional and we will be sure to pass your comments along to the team. We hope to have an opportunity to welcome you back!
4/10 Poor
H. Paige
Sep 24, 2023
H. Paige
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Oct 16, 2023
We're sorry that your visit was below standard. If there was anything we could have done better, we would love to hear about it. You are more than welcome to call the hotel directly and ask for the General Manager or Assistant General Manager if you would like to share with us as to why your experience did not meet the standard. We hope we can have an opportunity to welcome you back and exceed your expectations. Thank you again for letting us know.
10/10 Excellent
Elizabeth
Sep 24, 2023
Liked: Cleanliness
Elizabeth
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Sep 25, 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We're so happy to see that your visit was exceptional and we will be sure to pass your comments along to the team. We hope to have an opportunity to welcome you back!
I liked the the property is clean quite respectful service, i didn't like no shampoo or conditioner or body wash ,I didn't bring my own to deepened thinking, it was included
Bestric
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 19, 2023
Dear Bestric,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Thank you for your feedback. We're thrilled to see that your stay was exceptional. We hope to have the opportunity to welcome you back!
10/10 Excellent
Jose
Sep 11, 2023
Jose
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Oct 4, 2023
Thank you for taking the time to let us know how we did. We're thrilled that your visit was exceptional and we will be sure to pass along your feedback to the team. We hope to have an opportunity to welcome you back!
Response from Assistant General Manager on Sep 8, 2023
Thank you for taking the time to provide feedback regarding your recent visit with us. We're thrilled that your stay was exceptional!We hope to have an opportunity to welcome you back!
10/10 Excellent
Elia, Alton
Aug 18, 2023
Elia
Stayed 1 night in Aug 2023
Response from Assistant General Manager on Sep 8, 2023
Thank you for your feedback! We're so happy to see that your stay was enjoyable. We hope to have an opportunity to welcome you back!
I love this Hotel the staff are always so Welcoming and friendly. Always super helpful. And the breakfast is great. This is and always will be our go to hotel to stay in when we’re in Rosenberg ! Thank you again! I cannot wait for our next stay.
Emma
Stayed 5 nights in Aug 2023
Response from Assistant General Manager on Aug 10, 2023
Thank you for taking the time to share your feedback regarding your recent visit with us. We're thrilled that your visit was exceptional and will be sure to pass along your comments to the team. We hope to have an opportunity to welcome you back!
Stay away! The night staff at the hotel can barely operate the phone... The fire alarm went off from 1 am until 4 am and I've never seen such cluelessness and absolute incompetence. The Hispanic lady at the front desk also decided to put away the coffee pots that are normally out there 24/7 to further aggravate the lobby packed full of half asleep guests.... SHE NEEDS TO GO! The parking lots are also covered in bird droppings to the point that you can't see the painted lines. Tiny pool. Breakfast is very basic. Rooms are old and like many others have mentioned, there is a musty urine smell everywhere. They will also charge you extra if you book directly through them for some dumb reason. I regret not have chosen the Holiday Inn down the street for the same price... never again Springhill Suites.
Marco
Stayed 2 nights in Aug 2023
Response from Assistant General Manager on Aug 9, 2023
Thank you for taking the time to provide feedback. We're sorry you were disappointed in your stay. Our alarm indeed went off due to illegal tampering and, as it should, it continued to go off until we were able to locate the source of the tampering. It was for the safety of our guests and our team that the alarm continue to sound until the issue is resolved. Because this was unfortunately in the middle of the night, we had to find an outside technician to assist us and that process took some time. We did everything in our power to respond in as timely a manner as possible, including having the general manager of the hotel personally come to oversee the situation. Regarding the mustiness of your guestroom, I am very sorry that this was your experience. Please be assured that we take your comments very seriously and will take measures to ensure that this is an isolated incident. Regarding the level of service you received while the alarm was going off, I am sorry that this was your experience. We will address this immediately with our team. Once again, thank you for taking the time to share your frank and candid feedback with us regarding your recent visit.
8/10 Good
Peter
Aug 4, 2023
Peter
Stayed 1 night in Aug 2023
Response from Assistant General Manager on Aug 5, 2023
Thank you for taking the time to share your feedback with us. We look forward to the opportunity to welcome you back!
10/10 Excellent
Emma
Aug 2, 2023
Emma
Stayed 1 night in Jul 2023
Response from Assistant General Manager on Sep 1, 2023
Thank you for taking the time to provide feedback regarding your recent visit with us. We're thrilled that your stay was so enjoyable! We hope to have an opportunity to welcome you back!
Response from Assistant General Manager on Jul 28, 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We're thrilled that your visit was exceptional and we hope to have the opportunity to welcome you back!
Convenient place to stay. Clean rooms and friendly staff.
Cynthia
Stayed 1 night in Jul 2023
Response from Assistant General Manager on Jul 21, 2023
Thank you for taking the time to provide feedback regarding your recent visit with us. We're thrilled that your experiences were exceptional and will be certain to share your comments with the team. We hope to have an opportunity to welcome you back!
Response from Assistant General Manager on Jun 4, 2023
Thank you for taking the time to provide us with your feedback. We're so happy that you enjoyed your visit and hope to have an opportunity to welcome you back!
6/10 Okay
Yolanda
Business traveler, Traveled with partner
May 19, 2023
I explained the visitor has to pay the rate but they debit my credit card with our authorization. I just did the reservation for them . And never receive any invoice .
Yolanda
Stayed 1 night in May 2023
Response from Assistant General Manager on May 20, 2023
Thank you for taking the time to share your thoughts with us. I'm sorry that you had a less-than-ideal experience regarding the billing. If you have any unresolved billing issues, you can call the hotel directly and ask for the Assistant General Manager or the General Manager and we will be happy to assist.Thank you for choosing SpringHill suites and we hope to have the opportunity to welcome you back!
The hotel staff were amazing! Each shift was equally friendly and definitely gave great suggestions on places to go. The breakfast was great! Each day. This is perfect for shopping!
Victoria
Stayed 2 nights in May 2023
Response from Assistant General Manager on May 12, 2023
Thank you for sharing your feedback with us. We're thrilled to hear that your stay was so enjoyable. We hope to have an opportunity to welcome you back!