Ratings based on 504 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Bentonville Arkansas

Posted Jun 17, 2018
Good location outside of Houston by big mall. Clean everywhere. We had 5 in our party so room was tight and short on towels, glasses, etc. Suite seating did not pull out for sleeping. But economical with full breakfast.
5 out of 5
by A verified traveler

Posted Jun 12, 2018
Comment from Hotel Management
Jun 14, 2018 by Daniel A, Hotel Management
Thank you for your patronage. We look forward to seeing you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2018
Very clean facility. Also i loved there healthy options for breakfast. There fruit was very fresh.
Comment from Hotel Management
Jun 8, 2018 by Daniel A, Hotel Management
Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you Experienced Exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests.
5 out of 5
by A verified traveler

Posted Jun 2, 2018
Staff helped me find hotel because my gps couldn't get me there. The staff kept me informed by phone. Very helpful and friendly.
Comment from Hotel Management
Jun 4, 2018 by Daniel A, Hotel Management
Thank you for taking the time to review our Hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
3 out of 5
by A verified traveler

Posted May 22, 2018
Location was convenient for our needs. The surrounding area was lacking easily accessible restaurants. Construction on highway nearby made travel difficult. Staff should pay attention to people in the pool area until 3 am, especially an outdoor pool next to rooms. Questionable characters swimming in the pool at 2 in the morning.
Comment from Hotel Management
May 23, 2018 by Daniel A, Hotel Management
Thank you for taking the time out of your schedule to review our Hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2018
Comfortable and clean. Rooms are spacious and clean. Parking lot is well lighted and has easy access to hotel from several parking areas. However, the desk clerk did not give me a receipt for my bill and as of the writing of this note, I have not received it electronically. She said it would be sent via email immediately.
Comment from Hotel Management
May 16, 2018 by Daniel A, Hotel Management
Thank you for taking the time to review our Hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
5 out of 5
by A verified traveler from Canada

Posted May 15, 2018
Nice place to stay close to the town center and the highway in case you plan to go into Houston. Very clean rooms, hallways and grounds. Very quick check in and check out. AC in the rooms work well.
Comment from Hotel Management
May 16, 2018 by Daniel A, Hotel Management
Thank you for taking the time to review our Hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2018
Very nice.................................. ........................
Comment from Hotel Management
May 16, 2018 by Daniel A, Hotel Management
Thank you for you patronage. We look forward to seeing you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Nice Hotel BUT THAT TRAIN has to go!

Posted Apr 25, 2018
Hotel staff is amazing. Very sweet ladies at front desk. Room was clean with West Elm decor. Sadly, there is railroad crossing next to the hotel with a train blaring it’s horn every couple of hours all night long. It was extremely loud & made for long night of interrupted sleep.
Comment from Hotel Management
Apr 27, 2018 by Daniel A, Hotel Management
Hello Courtney, Thank you for taking the time to review our Hotel with such kind words regarding our Hotel and Staff. I'm sorry about the noise from the train, I agree, it HAS to go. Hope the rest of your stay was enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2018
Nice clean room bed was a little soft for our taste. The cleaning staff knocked on our door at 10 am with the do not disturb sign on the door and check out was not until noon
Comment from Hotel Management
Apr 18, 2018 by Daniel A, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.