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Reviews of Key Inn Roseville

2 out of 5
Key Inn Roseville
2550 Cleveland Ave N, Roseville, MN

Reviews

4.8
Rating 10 - Excellent. 93 out of 1001 reviews" "
Rating 8 - Good. 133 out of 1001 reviews" "
Rating 6 - Okay. 217 out of 1001 reviews" "
Rating 4 - Poor. 195 out of 1001 reviews" "
Rating 2 - Terrible. 363 out of 1001 reviews" "

4.8/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Tiancheng

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
ok
Stayed 3 nights in Apr 2024

2/10 Terrible

Sachin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the WORST OF THE WORST IN THE ENTIRE UNITED STATES. I accidentally booked it on “Tuesday” instead of “Wednesday” at 11:59 PM - 1 minute before the cut off time and Expedia did not change my dates but prefilled it to yesterday’s and they counted it as a STAY rather than doing a refund and giving me the next day - they are Indian people who are greedy for money. The manager lied and told me his name is HARRY. Plus lots of hookers and prostitutes there, drugs and people asking and harassing you, following yoy to the parking lot to your car for money while managers do nothing. They gave me ONE TOWEL. When asked for more, they refused to saying that I’d have to wait 2 1/2 hours for the laundry to finish. The linens were Soo dirty…smelled like cat piss. DO NOT BOOK WITH THIS MOTEL. Take your business elsewhere.
Stayed 1 night in Apr 2024

2/10 Terrible

Kathlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
It was very dirty, smelled fowl, and I was late for work because the wifi is not stable at all. I was highly inconvenienced and the hotel did not offer any kind of compensation. When I entered the hotel it was run down so I made sure to ask if the wifi would be stable, i was reassured that was great. I would never stay at this place again.
Stayed 1 night in Apr 2024

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was very dirty lowdown nothing worth the bathroom shower maintenance was not up the car didn't drain it was it filthy only two pillows one tile is very poorly ran
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Stayed 1 night in Mar 2024

10/10 Excellent

Abdulkadir

Liked: Property conditions & facilities
Good
Stayed 1 night in Mar 2024

4/10 Poor

Kevin

Stayed 1 night in Mar 2024

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place nice people
Stayed 1 night in Mar 2024

6/10 Okay

Sherri, Superior

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Dominique

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
!
Stayed 2 nights in Mar 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Got some rest
Stayed 1 night in Mar 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good
Stayed 1 night in Mar 2024

10/10 Excellent

Abdulqadir

Stayed 1 night in Mar 2024

10/10 Excellent

Jalisa

Liked: Staff & service, property conditions & facilities
Love the people that work there. Pretty decent place
Stayed 2 nights in Mar 2024

8/10 Good

Veronica

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

JaKisha, Minneapolis

Disliked: Cleanliness, amenities, property conditions & facilities
The room type I booked was Queen smoking, upon check in(Friday) was given a non smoking double but still charged for a smoking room. That room was dirty as hell, only thing somewhat cleaned was the beds which one had a red stain on. The next day(Saturday), I was switched to a smoking room but that wasn’t til that evening and that room was a bit cleaner then the first room but still dirty. Took pictures of both rooms. Also there was all type of things going on in the parking lot, my entire stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Abdulqadir

Good
Stayed 1 night in Mar 2024

10/10 Excellent

Abdulqadir

Stayed 1 night in Mar 2024

4/10 Poor

Mutray

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We drove up and the first thing was a gal hollering she needed help and needed a ride to downtown Minneapolis and she got really mad when we weren't able to. Not the best location if you want to feel safe.
Stayed 2 nights in Mar 2024

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room smelt like stale cigarettes. The aircon was up full and we could not turn it down so it was very noisy.
Stayed 1 night in Mar 2024

8/10 Good

Kesha

Traveled with family
Liked: Staff & service, amenities
Very comfortable room, but not enough towels in the room and the breakfast was dissapointing but the coffee was enjoyable
Stayed 1 night in Mar 2024

2/10 Terrible

Shyanne

Stayed 2 nights in Mar 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Krystal

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were nice!
Stayed 2 nights in Feb 2024

4/10 Poor

allen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was cold heater could not keep up. Rooms need repairs. Breakfast was toast , powdered donut or a banana. No maid service 3 days had to ask for towels twice. Given only 2 towels. No hand or face towels.
Stayed 3 nights in Jan 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Key hotel
The trim on the heat/ac unit was broken and on one side of the unit it was separated from unit by about an inch and you could see outside. Toilet didn't flush well. No towels in room. Bathtub dirty. Walls dirty. Sign says free Continental breakfast but all there was was 4 packets of instant oatmeal and 4 green bananas. When I asked the man at the desk about it he said the Continental breakfast was donuts and I told him there were no donuts. Everything that I saw in that hotel was dingy and dirty
Stayed 2 nights in Jan 2024

4/10 Poor

Jonathon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

Cari

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was filthy starting from the lobby, on the elevator, and our room. The beds had trash inside the frames. The furniture was broken and it was the most uncomfortable bed I have ever slept on. The continental breakfast was so bad we left and went to Dennys. We will never stay there again.
Stayed 1 night in Dec 2023
Response from Jose on Dec 31, 2023
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for falling short of your expectations. Rest assured, we take your feedback seriously and will address these issues promptly to ensure a more pleasant stay for our future guests. We appreciate your honesty and hope to have the opportunity to welcome you back with an improved experience!

4/10 Poor

Farrington

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jose on Dec 10, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jose on Dec 5, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

4/10 Poor

Glenise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It definitely wont be my first choice ever again
Stayed 1 night in Nov 2023
Response from Jose on Dec 1, 2023
Dear Guest,We're sorry to hear that we fell short of your expectations this time. Your insights help us strive for better experiences in the future!

2/10 Terrible

john

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The continental breakfast was toast, donettes, and apple juice. The shower was moldy, the room smelled, the key didn’t work so I had to keep going to the front desk to help me get into the room. The refrigerator was moldy and didn’t work, the microwave didn’t work. The staff was nice enough, that is why I gave it a 1.
Stayed 1 night in Nov 2023
Response from Jose on Nov 29, 2023
Dear Guest,Thank you for sharing your feedback with us. We appreciate your kind words about our staff and apologize for any inconveniences you experienced. Rest assured, we are actively addressing the issues you mentioned to enhance our guests' overall experience. Your input is valuable, and we hope to welcome you again for an improved stay!

6/10 Okay

Glenise

Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start? Well the plugs in room were not strong enough for my charging base because they were cracked, no light bulbs, tub made me 2nd guess a shower. I didn't receive towels until my last night i had to buy towels at dollar store for the week. I bought cleaning supplies also because housekeeping never showed up. The staff was nice but if i spend my money at least make sure i have sheets changed after 2days. It really could use some painting and deep cleaning in rooms but hey you get what you pay for. It was very quiet tho and i felt safe staying here.
Stayed 5 nights in Nov 2023
Response from Jose on Nov 28, 2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your kind words about our staff and the peaceful atmosphere. We apologize for any inconveniences you experienced, and we'll certainly address the issues you mentioned to enhance the overall guest experience. Your insights are valuable, and we hope to have the opportunity to exceed your expectations in the future!

10/10 Excellent

ABDIFATAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good employers
Stayed 1 night in Nov 2023
Response from Jose on Nov 24, 2023
Dear Guest,Thank you for acknowledging our commitment to being good employers! Your positive feedback encourages us to continue fostering a supportive workplace.We appreciate your kind words and look forward to welcoming you back soon!

6/10 Okay

Abdinasir

Is 2 star hotel nothing more
Stayed 2 nights in Nov 2023
Response from Jose on Nov 24, 2023
Dear Guest,We appreciate your feedback and understand your perspective. We're committed to continual improvement and would love to hear more about how we can enhance your experience. Our goal is to exceed expectations, and your insights help us strive for excellence.

4/10 Poor

Robert, Rosemount

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jose on Nov 16, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not sleep last because the room was so smelly and cold. The heat was not working, the room was dirty that I didn’t even used the bathroom. When I talk to the front desk personnel this morning they told to speak to Expedia. I hope you guys refund my money immediately. Matter fact I got sick sleeping the hotel last, no breakfast runout everything even napkins and utensils.
Stayed 1 night in Nov 2023
Response from Tracy on Nov 14, 2023
Dear Guest,Thank you for the time to share your feedback. We apologize for any inconvenience caused. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.

2/10 Terrible

Nabil

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, stay away
Building needs lots of maintenance and upgrades. Carpets, hallways and rooms. Beds are very very old. Air quality inside hallways and rooms is terrible, weed and other junk. Breathing is SERIOUS issue there. No TV service.
Stayed 1 night in Nov 2023
Response from Tracy on Nov 14, 2023
Dear Guest,Thank you for the time to share your feedback. We apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we're committed to addressing the maintenance concerns promptly to ensure a more pleasant environment. We appreciate your patience and hope to have the opportunity to provide an improved experience for you in the future.

4/10 Poor

Wendy, Delaware

Liked: Staff & service
Disliked: Property conditions & facilities
Bed was clean, room old. Good enough for one night, wouldn’t want to stay longer.
Stayed 1 night in Nov 2023
Response from Tracy on Nov 14, 2023
Dear Guest,Thank you for acknowledging the cleanliness of the bed. We appreciate your feedback regarding the room, and we're continuously working to enhance our accommodations. If your travels bring you back, we'd love the opportunity to exceed your expectations for a more comfortable stay.

2/10 Terrible

russ

Disliked: Cleanliness, staff & service, property conditions & facilities
Had no wifi what so ever i had to go into work an hour early every day to do my computer work because of it. I asked many times to see if they could fix it and they told me it works just fine for them
Stayed 3 nights in Nov 2023
Response from Jose on Nov 11, 2023
Dear Guest,We're truly sorry to hear about your experience with the WiFi. Your feedback is valuable, and we'll investigate this matter further to ensure a smoother experience for our guests. Please accept our apologies, and we hope to have the chance to make this right for you on your next visit.

2/10 Terrible

Derartu

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty class smells so bad , I got sick the whole night
Stayed 1 night in Nov 2023
Response from Jose on Nov 10, 2023
Dear Guest,I'm so sorry to hear about your experience. I'll make sure to address the cleanliness issue in the class immediately. Your well-being is our priority, and we'll take steps to ensure a healthier environment going forward.We are looking forward to serving you better on your next stay!

6/10 Okay

Bee

Sink had drainage issue and only hot water was working . Parking spaces are kinda of narrow , luckily it wasn’t busy when I rented a room there .
Stayed 2 nights in Oct 2023
Response from Lia on Nov 3, 2023
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for the inconvenience with the sink and the hot water issue. Your feedback is valuable, and we'll address these issues promptly to ensure a more comfortable experience for our guests. We appreciate your understanding and hope to have the opportunity to provide you with an improved stay in the future.

6/10 Okay

Chaney

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Lia on Nov 2, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

8/10 Good

mckenzie

Stayed 1 night in Oct 2023
Response from Lia on Oct 30, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 Terrible

Darrow

Worst hotel I’ve ever stayed. Don’t stay there. Rooms were dirty. Toilet not clean. They changed my room. I tried to get a refund to leave. I was told I could not get a refund. I stayed the night. Loud music half the night.
Stayed 2 nights in Oct 2023
Response from Lia on Oct 23, 2023
Dear Guest,Your feedback is deeply concerning, and we will thoroughly investigate all the mentioned issue. This falls short of the standard we aim to provide, and we appreciate you bringing it to our attention. We'll take swift action to address the concerns raised and prevent such occurrences in the future. Thank you for your understanding.

2/10 Terrible

Laura, Lakeworth

Business traveler
Disliked: Amenities
Don’t stay here.
Stayed 1 night in Oct 2023
Response from Lia on Oct 22, 2023
Dear Guest,We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.

2/10 Terrible

Liza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No TV)cable, dirty, was not notified of no TV ahead of booking. Staff friendly. Rishi super sweet gal.
Stayed 1 night in Oct 2023
Response from Lia on Oct 20, 2023
Dear Guest,Your feedback is valuable, and we appreciate your kind words about our friendly staff. We will investigate the oversight and work to ensure better communication for a more enjoyable experience in the future. Thank you for bringing this to our attention.

6/10 Okay

Abdinasir

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Lia on Oct 19, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 Terrible

Kenneth

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
DIRTIEST HOTEL EVER!!!! This is coming from a frequent traveler. Stayed here some 8 years ago and it was bad then. I thought I'd give them a second chance. It's even worse now. BUILDING SHOULD BE TORN DOWN!
Stayed 1 night in Oct 2023
Response from Lia on Oct 18, 2023
Dear Guest, Please be assured that we take your feedback seriously, and immediate steps are being taken to address the issues you've highlighted. Our commitment is to provide a clean and comfortable environment for our guests, and your experience falls short of the standards we aim to uphold. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back and exceed your expectations in the future. Thank you for bringing these concerns to our attention

2/10 Terrible

GOPIKRISHNA

Stayed 4 nights in Oct 2023
Response from Lia on Oct 17, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!