Ratings based on 929 Verified Reviews

2.9 out of 5
48% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Minnesota

Horrible

Posted Jul 5, 2017
Pros: nothing
Hotel ended up being a pay-by-the-hour hotel. One vending machine only had condoms in it, there was someone smoking pot on our floor, many hookers coming and going. But if you like those things, it is important to also note that we only had cold showers, tub wouldn't drain, air conditioner wouldn't work, room was dirty.
Comment from Hotel Management
Jul 12, 2017 by Key Inn, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler from mn

minimal, good enough for the $

Posted Jul 2, 2017
Pros: location
Cons: needs upadting
Location: very close to what I needed to do in Roseville
It was fine to spend the night before an interview to save the morning drive...but it was minimal. Clean enough, inexpensive enough. Could use updating then would be good.
Comment from Hotel Management
Jul 5, 2017 by Key Inn, Hotel Management
Thanks for staying with us. We appreciate your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from Roseville MN

Quiet & cheerful

Posted Jun 2, 2017
I had a good night's rest at Key Inn. I had a good view out my window. I enjoyed the stay!
Comment from Hotel Management
Jun 11, 2017 by Key Inn, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel

Posted May 19, 2017
Cons: Better mattress.
This is an average hotel and a good value. Much cheaper than the other hotels in the area. Nice staff and decent room. Bed was too hard for me to get comfortable. That's really my only complant.
Comment from Hotel Management
May 22, 2017 by Key Inn, Hotel Management
Thanks for staying with us. We’ll work hard to fix the issue you experienced. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boise, Idaho

What we were looking for.

Posted May 18, 2017
Pros: It was clean and comfortable. Rental was reasonable. The continental breakfast was a very nice bonus.
Cons: Minor things like the toilet paper holder in the bathroom was loose and we had no sound on the CNN TV channel.
Location: We were visiting my wife's mother for her 95th birthday.
We rented the room as a place to sleep so we could visit my wife's 95-year-old mother.
Comment from Hotel Management
May 19, 2017 by Key Inn, Hotel Management
Thank you for staying with us. We appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Shawano WI

Exactly what we needed.

Posted May 16, 2017
I had very low expectations after reading the previous reviews but this hotel was exactly what we needed. The staff could have been nicer, the breakfast lady threw out anything on the counter after a few seconds even if you weren't done with it. Breakfast was decent, AC worked great, beds were clean, and shower was hot. Would definitely stay again.
Comment from Hotel Management
May 17, 2017 by Key Inn, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler from Minneapoli

Not a clean family or traveler hotel!

Posted May 9, 2017
Cons: As above!
Location: Nothing that I know of
Spend a few more dollars and get a hotel that is clean, not noisy, odor free, and has a decent mattress!
Comment from Hotel Management
May 10, 2017 by Key Inn, Hotel Management
Thanks for staying with us. We’ll work hard to fix the issue you experienced. We appreciate your feedback!
4 out of 5
by A verified traveler

Posted Apr 18, 2017 on Hotels
No room cleaning on Sunday....lack of towels.
Comment from Hotel Management
Apr 20, 2017
Thank you for staying with us. We appreciate your feedback.
2 out of 5
by A verified traveler from Minnesota, MN

Needs a renovation

Posted Apr 3, 2017
Our room was not in good condition. The carpet was all ripped up, plumbing was bad(no pressure in shower and it took a long time to get hot water) and I could smell urine pretty much all the time while sleeping. The elevator also seemed like a potential disaster waiting to happen. Staff was super nice though.
Comment from Hotel Management
Apr 5, 2017 by Key Inn, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveler

Interesting stay....

Posted Apr 1, 2017 on Hotels
Stayed two days there, the room looks cheap and outdated. There was water damage before and the repair job looks horrible. Rust stains in the tub and around the toilet. Light shades were broken and stain on floor from glue or something. Only given two towels and when you ask for extra they want your dirty towels in exchange.
Comment from Hotel Management
Apr 5, 2017
Thank you for staying with us. We appreciate your feedback.