Ratings based on 1,172 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from elk grove

Posted Dec 18, 2017
Comfy room, friendly staff, breakfast wasn't too bad for being free
Comment from Hotel Management
Dec 21, 2017 by Hyatt, Hotel Management
Thank you for taking time to provide feedback
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
Nice place and close to everything. A decent breakfast and coffee.
Comment from Hotel Management
Dec 12, 2017 by Hyatt, Hotel Management
Thank you for taking the time to provide feedback we appreciate it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2017
Great hotel. Only issue was a dirty door handle. Big room and big bed big tv made it all too comfortable.
Comment from Hotel Management
Dec 7, 2017 by Hyatt, Hotel Management
Thank you for your feedback we will take extra care on those handles in the future
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to mall, restaurants and freeways

Posted Dec 2, 2017
Pros: Large and comfortable rooms; breakfast was very good; the staff members are all “tens”; easy freeway access
Cons: Carpet in our room had a large stain and the hallways were quite cold
Location: Easy freeway access; large shopping mall close by; many restaurants and stores
Extremely friendly and helpful staff. This was our third stay in 8 years. The complimentary breakfast is a real plus. Free self-parking and large comfortable room and beds. You could walk to the shopping mall on a nice day.
Comment from Hotel Management
Dec 2, 2017 by Hyatt, Hotel Management
Thank you for providing your feedback and the comments on our staff I will be sure to pass this along
4 out of 5
Recommended
for Everyone
by A verified traveler from Californnia

Nice hotel close to activities

Posted Nov 26, 2017
I enjoyed staying at the Hyatt place. Everything was on the newer side. Breakfast was really a breakfast. The hotel staff had a few jokes but all in all it was a great choice of hotel
Comment from Hotel Management
Dec 2, 2017 by Hyatt , Hotel Management
Thank you for providing your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2017 on Orbitz
The staff was super friendly and welcoming. The room was big and beautiful! We had a great time celebrating my friends 26th birthday!
Comment from Hotel Management
Nov 26, 2017 by Hyatt, Hotel Management
Thank you for taking the time to post your thoughts.
1 out of 5
by A verified traveler

poor custom service/ receptionist

Posted Nov 20, 2017
Location: Starbucks
the lady in reception gave me a wrong key, and she was saying it was my fault because I had wallet and cell phone in my pocket ,plus the room was too hot.
Comment from Hotel Management
Nov 24, 2017 by Hyatt, Hotel Management
Thank you for your recent stay we are sorry to hear that you had poor service and hope in the future we can improve upon it.
2 out of 5
by A verified traveler

room was too hot and got a wrong key

Posted Nov 19, 2017
the lady in front desk gave me the wrong key, this woman was not very helpful and keep me waiting to get another key
Comment from Hotel Management
Nov 24, 2017 by Hyatt, Hotel Management
Thank you for your recent stay we are sorry to hear that you had poor service and hope in the future we can improve upon it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
Amazing comfort cleanliness is amazing. Staff is great.
Comment from Hotel Management
Nov 24, 2017 by Hyatt, Hotel Management
Thank you for taking the time to post your thoughts.
5 out of 5
by Anna

Posted Nov 17, 2017 on Hotels
Comment from Hotel Management
Nov 24, 2017
Thank you for taking the time to post your thoughts.