Ratings based on 176 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Clean; yet, not welcoming

Posted May 25, 2017
Upon check-in, the staff treated us as if we were an intrusion. It was fascinating because we read reviews that discussed the coldness of the staff, but thought maybe it was just simply a bad day for them. True to the reviews, they were extremely rude. Additionally, there is a staircase leading up to the first floor (without any other access point) which makes taking luggage to your room difficult. At least consider making it a ramp. Was truly unbelievable watching staff look on as we struggled with all our luggage up the stairs.
5 out of 5
Recommended
for Everyone
by A verified traveler from south carolina

Nice hotel.

Posted May 16, 2017
Liked being able to walk to Olive Garden to eat and not have to get in the car again.
Comment from Hotel Management
May 17, 2017 by Sales Champion, Hotel Management
Thank you for sharing your feedback with us. We truly appreciate your time and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Very friendly staff, good breakfast.

Posted May 13, 2017
We were in town for business and the hotel was pretty convenient for our commute to the conference. The staff were friendly, good breakfast. Room was clean. Very happy with hotel for the price we paid. Would stay again if needed to be in that area again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Pleasantly surprised

Posted May 11, 2017
I've never been a fan of best westerns but this was the only hotel available in my price range at the time. After looking at the pictures (and not believing them) I took a chance. I was surprised at the cleanliness and the modern look of the hotel and rooms. I would definitely stay again.
Comment from Hotel Management
May 19, 2017 by Sales Champion, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Nice and affordable Roswell hotel

Posted May 11, 2017
Pros: Big rooms and friendly staff.
Cons: The breakfast was kind of poor. The sausage was over cooked and there were long lines in a very cramped space for most morning.
Location: Lots of traffic (welcome to ATL) but many restaurants. Shopping just a few miles up the road.
Nice hotel that was affordable and in a good location. It was a little hard to find due to the Holiday Inn sign on its property. I would stay there again as the room was very nice and clean.
Comment from Hotel Management
May 19, 2017 by Sales Champion, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta
4 out of 5
Recommended
for Everyone
by A verified traveler

Late night arrival

Posted May 5, 2017
I booked this hotel through Expedia and arrived late, greeted by the friendly staff. My room was ready and clean. The hotel was quiet and close to places I need to be. The staff was very attentive.
Comment from Hotel Management
May 8, 2017 by Sales Champion, Hotel Management
Thank you so much for your review and sharing your experience with us. We truly appreciate you staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Plenty of places to eat close

Posted May 3, 2017
Lots of places to eat close to the hotel and a good price for the area.
Comment from Hotel Management
May 8, 2017 by Sales Champion, Hotel Management
Thank you so much for sharing your feedback with us.
4 out of 5
by Jessica

Posted Feb 19, 2017 on Hotels
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta
4 out of 5
by A verified traveler

Posted Feb 19, 2017 on Hotels
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Plus Roswell/Alpharetta
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle , Wa

great hotel

Posted Feb 13, 2017
stayed here after Expedia screwed up on our initial hotel. so glad we got the change to Best Western. We were sooooo happy this was our hotel. great staff, fantastic rooms!!!!
Comment from Hotel Management
Feb 16, 2017 by Sales Champion, Hotel Management
Thank you Thai for taking out time to review us here. We look forward to your next stay with us.