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Reviews of Candlewood Suites Roswell New Mexico, an IHG Hotel

2.5 out of 5
Candlewood Suites Roswell New Mexico, an IHG Hotel
4 Military Heights Drive, Roswell, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 347 out of 652 reviews" "
Rating 8 - Good. 184 out of 652 reviews" "
Rating 6 - Okay. 76 out of 652 reviews" "
Rating 4 - Poor. 28 out of 652 reviews" "
Rating 2 - Terrible. 17 out of 652 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was not in the main road, just tucked in a bit. Main road is very loud, people like to race their cars.
Stayed 1 night in Apr 2024
Response from 575DOS on Apr 12, 2024
That is a great point about our Candlewood Suites. Thank you for getting the word out about our quiet location. We also would like to thank you for the business. Take Care

8/10 Good

LDonna

Stayed 1 night in Apr 2024
Response from 575DOS on Apr 9, 2024
Thank you for posting this rating on our Candlewood Suites in Roswell NM. We hope your travels bring you through the area again. Safe Travels

8/10 Good

Tom Ann, Durango

Traveled with partner
Liked: Cleanliness, staff & service
Nice staff. Clean and reasonable price. Nice fridge and kitchen.
Stayed 1 night in Apr 2024
Response from 575DOS on Apr 8, 2024
Thank you for posting this review and letting us know about your experience at our Candlewood Suites. We truly appreciate your business and the review. Take Care

10/10 Excellent

Minh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The front reception was very kind and helpful.
Stayed 1 night in Apr 2024
Response from 575DOS on Apr 2, 2024
Thank you for taking the time to submit a review on your stay with us. We truly appreciate your business and the opportunity to host your stay. Take Care

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many hotels and this one was by far one of the cleanest! The room was so spacious, and I felt very safe. Staff was also very friendly! Will be staying again :)
Stayed 1 night in Jan 2024
Response from 575DOS on Mar 12, 2024
Thank you for posting this 5 out of 5 rating on our Candlewood Suites in Roswell New Mexico. Your experience says it all about our property. We hope your travels bring you and the family through the area again. Safe Travels

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, very clean. Comfortable bed
Stayed 1 night in Mar 2024
Response from 575DOS on Mar 7, 2024
Thank you for posting this 5 out of 5 review on your experience with your stay at our Candlewood Suites in Roswell New Mexico. We hope your travels bring you through the area again. Take Care

10/10 Excellent

Damon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, clean
Stayed 1 night in Feb 2024
Response from 575DOS on Feb 16, 2024
A great big THANK YOU to you for giving our property the 5 out of 5 rating for your stay. We truly appreciate your business and hope your travels bring you through the area again. Take Care

10/10 Excellent

Anthony

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive environment and great service. Law Enforcement friendly and to great accommodations
Stayed 2 nights in Feb 2024
Response from 575DOS on Feb 5, 2024
Thank you for taking the time to post this review on your stay. We truly appreciate your business and the 5 out of 5 rating. Take Care

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place
Stayed 1 night in Jan 2024
Response from 575DOS on Jan 26, 2024
Thank you for posting this 5 out of 5 rating on our Candlewood Suites in Roswell New Mexico. We truly appreciate your business and look forward to seeing you again. Take Care

10/10 Excellent

Nancy

Stayed 1 night in Jan 2024
Response from 575DOS on Jan 25, 2024
Thank you for posting this 5 out of 5 review. I hope your travel brings you through the area again. Take Care

10/10 Excellent

Coral

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from 575DOS on Jan 22, 2024
Thank you for posting this 5 out of 5 rating on your experience with your stay at our Candlewood Suites in Roswell New Mexico. We truly appreciate your business and the high marks. We hope your travels bring you through the area again. Take Care

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from 575DOS on Jan 22, 2024
Thank you for posting this 5 out of 5 rating on your experience with your stay at our Candlewood Suites in Roswell New Mexico. We truly appreciate your business and the high marks. We hope your travels bring you through the area again. Take Care

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from 575DOS on Jan 18, 2024
What a great 10 out of 10 rating to start our morning with. We truly appreciate your business and hope your travels bring you through the area again. Take care

6/10 Okay

Jose

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from 575DOS on Jan 15, 2024
Our apologies for not meeting your expectations during your stay. We truly appreciate your business and if it hard to only get a 6 out of 10. Take Care

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Id stay here again. The room was clean , quiet and more affordable than other places if the same type.
Stayed 1 night in Jan 2024
Response from 575DOS on Jan 11, 2024
Thank you for letting us know about the experience at our Candlewood Suites in Roswell New Mexico. We truly appreciate your business and the outstanding rating. Take Care

8/10 Good

Michael

Business traveler
Liked: Cleanliness, property conditions & facilities
Includes kitchen
Stayed 7 nights in Dec 2023
Response from 575DOS on Jan 11, 2024
Thank you for taking the time to post some information about our Candlewood Suites in Roswell New Mexico. We hope your travels bring you through the area again. Take Care

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort and suites I have ever stayed at. Amazing. Many thanks
Stayed 1 night in Dec 2023
Response from 575DOS on Jan 31, 2024
Thank you for leaving a great review on your experience with us at our Candlewood Suites in Roswell New Mexico. We appreciate your business and hope your travels bring you through our area again. Take Care

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from 575DOS on Jan 2, 2024
Thank you for posting this review about your experience and for scoring us a 5 out of 5. We truly appreciate your business. Take Care

10/10 Excellent

Chelsea

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from 575DOS on Jan 2, 2024
Thank you for choosing to stay with us. We truly appreciate your business. Take Care

10/10 Excellent

Chelsea

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from 575DOS on Jan 2, 2024
WOW! We like the 5 out of 5 reviews. We hope your travels bring you and the family through the area again. Safe travels and take care

10/10 Excellent

suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alientastic.
It was very good, clean and staff helpful.
Stayed 1 night in Dec 2023
Response from 575DOS on Dec 29, 2023
Thank you for getting the word out about our Candlewood Suites in Roswell New Mexico. We truly appreciate your business and look forward to you traveling through the area again. Take Care

10/10 Excellent

Tazz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family trip!
Our room was extremely comfortable! Just beware, the hotel does require a card with a deposit on it for damages, that was the only thing that threw us off as we were just tired from driving. Overall the hotel was nice, clean and beds were soooo comfortable! We will definitely be back!
Stayed 1 night in Dec 2023
Response from 575DOS on Dec 26, 2023
What a great review to receive during the holidays. Thank you for commenting on your review about your experience at our Candlewood Suites in Roswell New Mexico. Take Care - Safe Travels

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and well trained staff. Clean property.
Stayed 1 night in Dec 2023
Response from 575DOS on Dec 21, 2023
Thank you for posting this 5 out of 5 review representing your experience at our Candlewood Suites in Roswell New Mexico. We truly appreciate your business and hope your travels bring you through the area again. Take Care

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 575DOS on Dec 18, 2023
Thank you for posting this 10 out of 10 review on our Candlewood Suites in Roswell New Mexico. We hope your travels bring you through the area again. Take Care

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jus passing thru
Stayed 1 night in Dec 2023
Response from 575DOS on Dec 18, 2023
Just passing thru and choosing to our place was great. We truly appreciate the business. Thank You - Safe Travels

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed by the quality of the hotel and overall experience for the price of the room! Will be staying there again.
Stayed 1 night in Dec 2023
Response from 575DOS on Dec 14, 2023
This is a very nice review. It definitely highlights our Candlewood Suites in Roswell New Mexico. Thank you for getting the word out about your experience. Safe Travels

10/10 Excellent

Nicole

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be staying here next time we come to town. Thanks for the stay!
Stayed 1 night in Dec 2023
Response from 575DOS on Dec 11, 2023
We truly appreciate your business and for posting a great review on your experience at our Candlewood Suites in Roswell New Mexico. Take Care

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 575DOS on Dec 11, 2023
Thank you for the 10 out of 10 rating. It is very appreciated. We hope to see you again if your travels bring you through the area again. Take Care

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly and convenient location
We had a pleasant stay, one night while traveling through.
Stayed 1 night in Nov 2023
Response from 575DOS on Nov 30, 2023
WOW! thank you for the 10 out of 10 rating and for posting the review about your experience at our property. Safe Travels

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
9 out of 10 I would recommend it to other people
Stayed 2 nights in Nov 2023
Response from 575DOS on Nov 27, 2023
Thank you for posting this review and letting everyone know about our property and your experience. Safe Travels

8/10 Good

Ryan

Traveled with family
Liked: Property conditions & facilities, room comfort
First & Last time staying here
Well, the room was fine and services didn't really clean the room. Which i was thinking they would but then i notice they don't do the cleaning during the weekends but even on monday they didn't but it was ok. We ended up getting towels from the front desk.
Stayed 3 nights in Nov 2023
Response from 575DOS on Nov 27, 2023
Our apologies for not meeting all your expectations and needs during your stay. Take Care

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHORT HANDED WITH STAFF
Stayed 1 night in Nov 2023
Response from 575DOS on Nov 27, 2023
Our apologies if we did not meet all your expectations and needs during your stay. Take Care

6/10 Okay

Sherman

Business traveler
Liked: Cleanliness, staff & service
Hotel was dated and toilet flush got stuck. Bathroom had other quirks including a small towel shelf directly above the toilet that made me wonder if the towels would stay there (fortunately they did) and a shower curtain that was trimmed just a bit too short. There was no breakfast and no soap at the sink in the bathroom. The property has potential but needs work.
Stayed 1 night in Nov 2023
Response from 575DOS on Nov 8, 2023
Thank you for taking the time to let us know about your experience at our property. These reviews provide needed information for maintenance and housekeeping to let us know where we are missing something. Thanks

8/10 Good

janet

Liked: Cleanliness, staff & service
Response from 575DOS on Nov 7, 2023
Thank you for taking the time to post this review and for giving us your feedback. We also appreciate your business and hope your travels bring you through the area again. Take Care

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from 575DOS on Oct 30, 2023
Thank you for taking the time to submit the review. Take Care

6/10 Okay

Chad

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It wasn't very clean and the room needed to be cosmetically gone through and fixed
Stayed 4 nights in Oct 2023
Response from 575DOS on Oct 30, 2023
Thank you for rating our property. We will continue to work on the cosmetic issues. Take Care

10/10 Excellent

tiffani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
Very welcoming. The room was spotless, plenty of towels were given. Parking area was close to the front of the building which made it convenient. The location was also nice and convenient to area attractions.
Stayed 1 night in Oct 2023
Response from 575DOS on Oct 30, 2023
WOW! 10 out of 10 rating. We truly appreciate you submitting a great score on your stay at our property. Thank you for letting others know about our Candlewood Suites in Roswell New Mexico. Take Care

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent, very clean and lots of space. Having the kitchenette was really useful. We had a great stay.
Stayed 1 night in Oct 2023
Response from 575DOS on Oct 24, 2023
Thank you for letting us know about your experience at our Candlewood Suites in Roswell New Mexico. We truly appreciate the position feedback and the business you chose the give us. Take Care

8/10 Good

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from 575DOS on Oct 19, 2023
Thank you for posting this rating of 8 out of 10. We strive to make it a 10 out of 10 at our property. Safe Travels

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
The toilet clogged
the toilet had some problem, and in the evening of the stay of the second day, the toilet clogged, I had to use public restroom.
Stayed 2 nights in Oct 2023
Response from 575DOS on Oct 16, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites ROSWELL.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 575 623-4300 or tsalsberry@suncapitalhotels.com.Sincerely,Tommy Salsberry Director of Sales575 623-4300tsalsberry@suncapitalhotels.com

10/10 Excellent

Raymundo

Stayed 1 night in Oct 2023
Response from 575DOS on Nov 7, 2023
WOW! The 5 out of 5 is truly appreciated. Thank you for letting everyone know about your stay at our Candlewood Suites in Roswell New Mexico. Take Care

10/10 Excellent

Misty, Aztec

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great stay. The staff was very friendly. The room was comfortable. Could have been a little cleaner but for the price it was decent!
Stayed 1 night in Oct 2023
Response from 575DOS on Oct 30, 2023
Thank you for scoring us a 5 out of 5 during your stay. We will continue to work on the cleanliness. Take Care

10/10 Excellent

Ricardo, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from 575DOS on Oct 16, 2023
Thank you for posting this 5 out of 5 rating on our Candlewood Suites in Roswell New Mexico. We truly appreciate the business. Take Care

8/10 Good

IAIN

Liked: Room comfort
Dated
This place needs some TLC. Everything is dated except the TV. No USB outlets or ability to recharge electronics without a cube or your own charger. Wi-Fi is marginal and really slow if you can get a connection. The price is fair for the room. He/ she who expect.s nothing shall not be disappointed
Stayed 1 night in Oct 2023
Response from 575DOS on Oct 19, 2023
We apologize for not meeting your expectations. Thank you for submitting the review. Take Care

8/10 Good

Fredrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in Oct 2023
Response from 575DOS on Oct 11, 2023
Thanks for posting the 4 out of 5 rating. We truly appreciate your business. Take Care

10/10 Excellent

Krista

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from 575DOS on Oct 9, 2023
WOW! We appreciate the 10 out of 10 rating on our Candlewood Suites in Roswell New Mexico. We also want to thank you for your business. We hope your travels bring you through the area again. Take Care

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. Chris at the desk was very good and friendly.
Stayed 1 night in Oct 2023
Response from 575DOS on Oct 9, 2023
Thank you for choosing to stay at our Candlewood Suites in Roswell New Mexico, and for pointing out our Front Desk Agent, Chris, on his customer service. We truly appreciate your business. Take Care

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from 575DOS on Oct 5, 2023
Thank you for posting this rating of 4 out of 5 on our property. We hope your travels bring you through the area again soon. Take Care

2/10 Terrible

Randall

Traveled with family
Disliked: Amenities
When I arrived at the hotel they told me that my reservation had been cancelled. I asked by who and they said they didn’t know. I know I didn’t. I asked if they had any other rooms available and they said no. So after driving 8 hours I had to call around to find another hotel. Overall it was a bad experience.
Stayed 1 night in Sep 2023
Response from 575DOS on Oct 5, 2023
My apologies on your bad experience with your reservation.

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Sep 2023
Response from 575DOS on Oct 5, 2023
WOW! THANK YOU! Thank you for the great posting of a raking of 5 out of 5 on your stay with us. We truly appreciate it and the business you gave us. Take Care