Ratings based on 279 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Overbooked, didn't get what we reserved.

Posted Sep 21, 2017
Pros: Aside from the overbooking issues, the hotel was average.
Cons: Stop overbooking.
I reserved the room via expedia.com, specifying a room with 2 queen beds. I received a confirmation email which verified the 2 queen reservation. Several hours later (after it was too late to find a different hotel on this Friday night), we found out that, due to overbooking, no 2-bed rooms were available, and we could only get a single bed plus sofa bed. Sofa beds are never comfortable, and we both are prone to back pain when trying to use one. Not only was the hotel staff unable to provide a room that matched the reservation, but they were unable to compensate us by reducing the cost of the room (apparently, since it was booked via expedia). The best they could do was provide a $25 gift card to a nearby restaurant, but this was not enough to compensate for the broken reservation. Quite simply, we were the victims of overbooking, and as a result I will no longer use either expedia or Hampton in the future in situations where I can avoid it.
4 out of 5
by A verified traveler

Posted Sep 21, 2017
First young woman art check in ride unaccomadating would not check us in st 2 45. Room not ready, argumentative about request, they never saw but when showed her computer screen is was clearly visible. Second young woman who checked us in 1.5 hours later was much kinder
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2017
Nice, clean, and comfortable. Rooms have been updated but halls and public areas need attention
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Great Deal

Posted Aug 23, 2017
Pros: location was also great.
Cons: no all was good
Location: fine
Staff was great, breakfast had a really good selection....all was good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Claremont, CA

Great hotel in Roswell, NM

Posted Aug 21, 2017
Pros: The cleanliness and the size of the room.
Cons: Nothing, it was all great.
Location: It's on the opposite end of the civic center and UFO museums but on the main strip. It was a short drive to the UFO museum and shops.
Our overall experience was great at this hotel. The room was very clean and the staff was very helpful and nice. They exhibited great customer service!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cape Cod, Massachusetts

Very satisfied stay.

Posted Aug 15, 2017
Pros: free breakfast selection.
Convenient to everything, pleasant & helpful staff, nice breakfast selection. Very pleased.
5 out of 5
by Frederick

Aliens

Posted Jun 26, 2017 on Hotels
Very clean
5 out of 5
by William

Posted Jun 19, 2017 on Hotels
We've stayed at this location several times over the past few years. It retains its superb service, cleanliness, comfort and service. It will always be my "go to" hotel in Roswell, NM!!
5 out of 5
by A verified traveler

Great Stay!

Posted Jun 18, 2017 on Hotels
Great stay in a double queen room with a sofa sleeper. Room was spacious and very clean. We were all very happy with our stay!
4 out of 5
by Andres

This traveler left a rating score only Posted Jun 14, 2017 on Hotels