Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler from Houston, TX

Not awful, just not for me.

Posted Aug 15, 2015
Everyone was friendly. Everything was clean. I think I'm just used to staying in newer HIE's. The air didn't keep running cool the whole time, and the beds were not very comfortable. Like I said, not awful, but I have arthritis in my back, so a comfy bed is essential. My SO runs hot blooded all the time, so keeping it cool is essential for him. If these two things don't matter to you then this place will be perfect. Very friendly. :)
1 out of 5
by A verified traveler from Albuquerque,NM

Worst H.I.E. I've ever been to

Posted Aug 2, 2015
Pros: Not much I cared for. Super 8's better than this.
Cons: Everything can be improved. They didn't get my vote.
Location: Bad competition. Luxury hotel next to. There's an Applebee's and a Church's so, good food.
I was just heartbroken that this place is going to dirt. I found 2 dead cockroaches in the middle of the lobby and nobody cared to tend to it. Beds were the worst I've ever slept on in my life. Front desk did no help whatsoever, Always tried to show the standard knowledge to my family and I. Overall, worst Holiday Inn Express ever.
4 out of 5
for Business Travelers
by A verified traveler from El Paso, TX

Convenient, quick & friendly staff

Posted Jul 28, 2015
Pros: Location, quality facility and rooms, and staff.
Cons: Nothing stands out...
Location: Good central location near restaurants.
Hotel was typical Holiday Inn Express quality. Staff was very friendly and helpful.
5 out of 5
for Everyone
by A verified traveler from Alamogordo, NM

Nice place in the middle of everything

Posted Jul 28, 2015
Great location, great staff. The room was nicer than expected, and spotless on our arrival. The ONLY thing I didn't like-- and I hope the staff reads this-- CLOSE THE OUTSIDE DOOR TO THE POOL ROOM!!! Flies were everywhere from the door being open, but other than that, loved the place! We will return, no doubt.
5 out of 5
for Everyone
by A verified traveler

Nice relaxing place in a small town

Posted Jul 28, 2015
This hotel is clean and well located for an overnight stay in Roswell. There is a barbecue behind the pool where you can grill some homemade food, which is a nice break from restaurant food if you have been on the road awhile. The front desk staff are very friendly and the place is well maintained.
4 out of 5
for Everyone
by A verified traveler from TX

Good room for good rate

Posted Jul 26, 2015
Decent hotel and room with breakfast. Close to food and shopping
2 out of 5
by A verified traveler from New York, NY

iTotally Outdated

Posted Jul 13, 2015
Pros: The staff
Cons: Practically everything
Location: Thankfully IHOP is 50 feet away for a decent breakfast.
Everything in this place needs to be updated. When I got to the 3rd floor, the hallway just smelled weird, almost like maybe it once was a smoking level??? This hotel is in serious need of a makeover... And the "free breakfast" was a total let down, I would rate it a 1 out of 5. The staff is nice and friendly, only positive part of my stay.
4 out of 5
by A verified traveler from dallas, Texas

Safety issue

Posted Jul 11, 2015
Arrived to check I about 11pm. Lady was nice. Got our keys. The room we were given had people in it! Went back to front desk and were given so many excuses about how it has happened three other times that night and how day shift wasn't doing their job. Doesn't matter who is at fault. What matters is there's a problem that needs to be solved. Make sure you always Lock your door so if this happens people can't walk in on you! The bathroom was also dirty in the third room we were given and the mattresses need to be replaced.
5 out of 5
for Everyone
by A verified traveler from arlington, tx

Ok hotel

Posted May 22, 2015
Pros: Staff very fridndly
Cons: Remodel
Location: Nothing / I was on business
It was nice except hotel outdated. That's all I have to say!
5 out of 5
for Business Travelers
by Stuart from LA

Great staff. Nice room. Great location.

Posted May 8, 2015 on Hotels
They didn't have waffles?!