Ratings based on 174 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from San Antonio Texas

Great location

Posted Jul 26, 2016
Loved the quiet atmosphere, the staff was very friendly and the rooms and beds were very comfortable. If there was a rating of 10 I would have rated it a 10. Thank you very much for a wonderful experience.
Comment from Hotel Management
Jul 28, 2016 by Justin , Hotel Management
Dear Frank, Thank you so much for staying with us here at the Holiday Inn here in Roswell. I am so happy to hear you were happy with the rooms and staff. We all hope to see you again. Thank you, Justin Ramirez General Manager Holiday Inn Roswell
5 out of 5
by A verified traveler

Posted Jul 16, 2016
Clean and new, a little north of the center of town
Comment from Hotel Management
Jul 18, 2016 by Justin , Hotel Management
Dear Anonymous, Thank you so much for you stay! We all hope to have you return soon! Thank you, Justin Ramirez General Manager Holiday Inn Roswell
5 out of 5
by A verified traveler from texas

Posted Jul 11, 2016
Pros: Dog friendly place to stop on way to Co.
Nice dog friendly. Very clean. Staff very friendly.
Comment from Hotel Management
Jul 15, 2016 by Justin, Hotel Management
Dear RE, Thank you so much for staying with us and for bringing your pets. I am happy to hear you were happy with our staff and pet friendliness. Hope to have you back soon! Thank you, Justin Ramirez General Manager Holiday Inn Roswell
5 out of 5
by A verified traveler from Texas

Very Helpful Staff

Posted Jul 9, 2016
The best thing about my stay was the service that the staff displayed. They were very friendly and helpful.
Comment from Hotel Management
Jul 15, 2016 by Justin , Hotel Management
Dear Tom, Thank you so much for staying with us here in Roswell! I am so happy to hear that our great staff was here to help you, and were friendly. We hope you return soon! Thank you, Justin Ramirez General Manager Holiday Inn Roswell
5 out of 5
by A verified traveler

New Holiday Inn

Posted Jul 1, 2016
The Holiday Inn on the north side of town is a nice place to stay if you are tired and don't want to leave the hotel room to eat. They offer a limited menu with sandwiches and hot entrees and also offer breakfast in the morning. We love to shelter our doggies after we feed and walk them and then go downstairs for a few drinks and dinner.
Comment from Hotel Management
Jul 15, 2016 by Justin , Hotel Management
Dear Anonymous, Thank you so much for staying with us! I am so happy to hear you and your doggies were comfortable with our hotel and features. We all hope to have you back soon! Thank you, Justin Ramirez General Manager Holiday Inn Roswell
5 out of 5
by A verified traveler from CA

Excellent motel

Posted May 17, 2016
Pros: Very good location ...Close to the International UFO Museum.
Cons: Restaurant could increase number of items on the menu
Location: Newer section of town but with driving distance to museums
Hotel was relatively new with clean restrooms, nice appointments and a nice bar with $2 beer.
Comment from Hotel Management
May 17, 2016 by Justin Ramirez , Hotel Management
Dear Molly, Thank you so much for staying with us, and for taking the time to leave a review. I'm sorry you were not happy with quantity on the restaurant menu, and your comments will be taken into consideration. I am happy to see though that you liked the hotel itself. We all hope to have you back soon! Thank you, Justin Ramirez General Manager Holiday Inn Roswell
5 out of 5
by A verified traveler from Oregon

Clean,nice,hospitable hotel

Posted May 4, 2016
Pros: Clean, quiet location, accessible, fragrant and comfortable.
Cons: Towels needs upgrade, more healthy foods ,gluten free foods and more variety in menu.
Location: There was not much to do in this small town. There are only three grocery stores and not stocked with gluten free products and no variety of food .
This hotel met all my expectations! Very clean, fragrant,comfortable and everyone is very hospitable. The only comment that I can say is that, they could upgrade their towels because they were looking dingy and rough to use. Other than that everything is perfect. And also maybe they can introduce more healthy and gluten free foods.
Comment from Hotel Management
May 6, 2016 by Justin Ramirez , Hotel Management
Dear Lyn, Thank you so much for staying with us and for your comments. I'm sorry about the towels and will have the housekeeping department look into that. Also I'm sorry we didn't have anything gluten free. Hope to have you back again. Thank you, Justin Ramirez General Manager Holiday Inn Roswell
4 out of 5
by A verified traveler

New, clean, modern

Posted May 3, 2016
This is a very nice, new hotel. On the north end of town but its a small town so close to all the new chain stores and not really far from the center of town. Very small, indoor pool and not a real restaurant but OK for breakfast.
Comment from Hotel Management
May 3, 2016 by gm@hiroswellnm.com , Hotel Management
Dear Anonymous, Thank you so much for staying with us and for your review. I'm happy to see that you liked the location of our hotel. I'm so sorry the restaurant and pool were not up to your liking. We hope to have you again in the future. Thank you, Justin Ramirez General Manager Holiday Inn Roswell
5 out of 5
by A verified traveler from oklahoma city

Posted Apr 13, 2016
It is nice and clean I mean clean I rent a non smok room and all was so clean my room smells good clean fragrance I just love it I recommend 100%
Comment from Hotel Management
Apr 13, 2016 by Justin Ramirez , Hotel Management
Dear Nibardo, Thank you for staying with us, and for your review. I'm so happy to see that you were happy with your accommodations. Thank you for the recommend. Thank you, Justin Ramirez General Manager Holiday Inn Roswell
5 out of 5
by A verified traveler

GREAT HOTEL ... WOULD RECOMMEND TOO ALL !!

Posted Apr 12, 2016
STAFF WAS VERY HELPFUL AND FRIENDLY.. ROOM WAS QUIET AND VERY COMFORTABLE!!!
Comment from Hotel Management
Apr 13, 2016 by Justin Ramirez , Hotel Management
Dear Anonymous, Thank you for your kind words. It makes me happy to know that my staff was here for you. We all hope to have you back soon! Thank you, Justin Ramirez General Manager Holiday Inn Roswell