Ratings based on 269 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from England

One-night stay

Posted Jan 13, 2018
Pros: Provides what one needs for a simple overnight stay.
Cons: Always room for improvement everywhere.
Location: On the edge of Roswell just off the main road - easy to find.
Good, reasonable stay in a chain hotel. Pretty much as we expected.
Comment from Hotel Management
Jan 17, 2018 by JR, Hotel Management
Dear Malcolm, Thank you so much for staying with us here in Roswell! I am so happy you were comfortable here, and we hope to see you again. Thank you, Justin Ramirez General Manger Holiday Inn Roswell
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, new hotel

Posted Jan 4, 2018
Overall this is a pretty new-condition hotel (as of early Jan 2018) and so the room quality is nice. The rooms are clean and spacious. The only negative was the hotel bar / room service. The food is overpriced and very mediocre. We spent nearly $30 for a salad and sandwich. But the quality is similar to what you'd get at a local Mcdonalds.
Comment from Hotel Management
Jan 4, 2018 by JR, Hotel Management
Dear Anonymous, Thanks for the 5 Stars! I am glad you enjoyed your stay while here in Roswell. I do sincerely apologize for you dining experience you had here. I will look into this for a solution for your next stay. Thank you, Justin Ramirez General Manager Holiday Inn Roswell
3 out of 5
by A verified traveler

Nice to hang out but not to sleep

Posted Dec 26, 2017
This hotel was nice and staff were friendly, but the beds were like bricks 😟
Comment from Hotel Management
Dec 29, 2017 by JR , Hotel Management
Dear Anonymous, Thank you so much for staying with us, and for your valued feedback. I am glad our staff left a good impression on you. I do sincerely apologize for the issue you had with our beds. Travel Safe, Justin Ramirez
2 out of 5
by A verified traveler

Pretty on the outside, Lacking in the inside

Posted Nov 20, 2017
Pros: Friendly staff
Cons: Softer beds Check room before assigning to customer\guests.
Hotel staff super! Had to move rooms because of a shower knob being broken. Andrew at the front desk was curious and fast at getting us a new room, bring the key to our door. The rooms, however, we're clean yet the bed was hard and the floor in the original rooms bathroom was sinking and you could bounce and move it, like a trampoline.
Comment from Hotel Management
Dec 14, 2017 by Justin , Hotel Management
Dear Anonymous, Thank you so much for staying with us, and for your valued feedback. I do sincerely apologize for the issues you had while staying here. We will check into these issues to assure they never happen to anyone else. Thank you, Justin Ramirez
5 out of 5
by Philip J

Posted Oct 24, 2017 on Hotels
Comment from Hotel Management
Nov 30, 2017
Dear Phillip J, Thank you so much for staying with us here at Holiday Inn-Roswell. I am happy to hear that you enjoyed your stay with us. We hope to see you next time you are in the area. Safe Travels Nikki L. Assistant General Manager Holiday Inn Roswell
4 out of 5
Recommended
for Everyone
by A verified traveler from Bryan Texas

Nice and clean hotel

Posted Oct 18, 2017
Fairly new. Nice and clean. Our room was perfect for my 91 year old mom. Perfect location. Only blocks from my uncle. Only problem was,the air would cut back at night like someone else was controlling the temp because even mom would get hot and she's on blood thinners. Would stay here again!!
Comment from Hotel Management
Oct 24, 2017 by Justin , Hotel Management
Dear Sandy, Thank you so much for staying with us and for your kind words. I am so happy to hear you were comfortable here at our hotel. We will be waiting for your return. Thank you, Justin Ramirez
4 out of 5
by Jeffery

Posted Oct 14, 2017 on Hotels
Comment from Hotel Management
Oct 24, 2017 by Justin Ramirez, Hotel Management
Thank you for staying with us! We hope you arrived at your next destination safely. Thank you, Justin Ramirez
5 out of 5
by A verified traveler from california

Great Place To stay

Posted Oct 11, 2017
Pros: very clean and quiet
Cons: free buffet-lol
Location: right offf the main street hard to locate entrance but the hotel was fantastic
it was a friendly atmosphere, with polite employees. great and accurate information.
Comment from Hotel Management
Oct 12, 2017 by Nikki- Assistant General Manager , Hotel Management
Dear Manny, Thank you so much for your great review and for staying with us here at Holiday Inn Roswell. I am happy to hear that you found our hotel clean and quiet and our employees to be polite and helpful. We hope next time you are in the area you make us your destination hotel again. Safe Travels, Nikki L. Assistant General Manager Holiday Inn Roswell
3 out of 5
by Rebecca

Disappointed in housekeeping

Posted Oct 9, 2017 on Hotels
My puppy ate some chewing tobacco which was left between the night stand and the bed from whomever stayed prior. Needless to say we had to leave earlier than planned to get her to the vet.
Comment from Hotel Management
Oct 12, 2017
Dear Rebecca, Thank you so much for your candid review and for choosing Holiday Inn Roswell for your destination hotel. I do apologize for any inconvenience you may have encountered during your stay with us. Safe Travels, Nikki L. Assistant General Manager Holiday Inn Roswell
5 out of 5
Recommended
for Everyone
by A verified traveler from Goshen,IN

Nice hotel.

Posted Oct 9, 2017
This was an awesome place. Beds were so comfortable. Slept absolutely amazing. Everything was nice, new and clean
Comment from Hotel Management
Oct 9, 2017 by Justin , Hotel Management
Dear Lynn, Thanks a million for the 5 stars! I am so happy to hear you were comfortable while staying with us. We all hope to see you again! Thank you, Justin Ramirez