A wonderful stay at the Burg hotel and top points
Posted Sep 8, 2016 on Hotels
We were greeted with a smile by the desk clerk, who was very helpful and made some recommendations to us concerning places to eat and visit during our stay. The room was lovely and felt very homey. It has a well-furnished lounge area/living room and separate bedroom. The bed was very comfortable and we had a very sound sleep. There was also a private garage nearby to park the car. In the morning we had an excellent selection to choose from for breakfast (which is included in the room price) at the buffet and the hostess offered to make us a variety of freshly cooked eggs. The view from the breakfast area was fantastic, as is right on the top of the city walls and looking over the surrounding countryside and vineyards. There is also an outdoor patio area with a view of countryside as well just beside the breakfast area. The cleaning service was remarkable as our bed was made and the room was cleaned promptly while we were enjoying our breakfast and the view. Even minibar items were replaced within the short time we had our breakfast.
One unfortunate occurrence was that I had misplaced a ring in the room during my stay. I only realized this during the day after checkout and E-mailed the management. They wrote to me the next day and had informed me that they had found the ring. Since I was leaving for Canada that day, it was not possible for me to retrieve it or have it sent to me in Germany. I was very pleased that the manager mailed it to my home address in Canada!