Ratings based on 91 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from papeete

Motel agréable au centre de rotorua

Posted Nov 16, 2016
Pros: Deux piscines et un spa. L'emplacement central près des thermes et du musée
Cons: Pas de sèche linge
Location: Gouvernements gardent, les spas
Accueil chaleureux, personnel attentionné. Hôtel propre, bien placé.
Comment from Hotel Management
Nov 20, 2016 by Phillipa, Hotel Management
Thank you for comment
5 out of 5
by A verified traveler

Definitely worth for the price!

Posted Oct 26, 2016
Pros: Love the thermal mineral pool!
Friendly helpful staff, clean and spacious room. Great location with 2-3 mins walk to the city centre of Rotorua
Comment from Hotel Management
Nov 20, 2016 by Phillipa, Hotel Management
We are glad you enjoyed our genuine mineral pool. Thank you for your feedback
5 out of 5
by A verified traveler from US

Phillipa was wonderful

Posted Oct 23, 2016
Pros: Location Has a nice kitchinette
Location: See above
Phillipa was helpful in booking our trips. Location of the motel was great and you can walk to the lake, shopping and restaurants. Thermal pool and outdoor jsccuuzi are good way to relax
Comment from Hotel Management
Nov 20, 2016 by Phillipa, Hotel Management
Thank you for feedback. We appreciate your comments
4 out of 5
by A verified traveler

Posted Sep 21, 2016
Nice, warm rooms, super located to get to every where.
5 out of 5
by A verified traveler

SPACIOUS ROOMS

Posted Sep 18, 2016
Pros: everything
Cons: check-out time can be longer.
Location: close to restaurant, supermarket, park. Central location
Love to come over again, should have stayed longer. Easy access to food and shopping.
2 out of 5
by A verified traveler from NZ

Shabby dirty but quiet location

Posted Aug 22, 2016
I realise it's only 3stars but it had a lot of mould above shower.. very dirty blinds at kitchen sink.. net curtains in main bedroom bay window stained and so old they were crumbling with big holes and more holes patched up with tape! Ashtray on verandah about 100 stinky cig butts.. no smoke alarms, it's a very old villa that's been divided into 3 units with cooking facilities. Bit scary ! The beds were comfortable so that's good...
5 out of 5
by Jorn from Berlin

Poolbad im Winter

Posted Aug 20, 2016 on Hotels
Wir waren mit zwei Kindern 6 und 9 drei Tage im Hotel im Familienzimmer direkt am Pool . Perfekt um im August die Sternschnuppen und die Sterne im warmen Pool anzuschauen. Kurzer Weg zum großen Spielplatz am See und super Lage um die Umgebung zu erkunden. war wie Urlaub im Urlaub.
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
We are pleased you enjoyed your stay with us. we appreciate your comments
4 out of 5
by A verified traveler

Clean, well-located hotel with hot pools

Posted Jul 13, 2016
We were pleasantly surprised, opening the door to our mini-apartment. It has a lot of character and was tidy and spacious. It was so nice to have access to the motel's own mineral pool, which we found ourselves in twice daily. Our only complaints were the malfunctioning stove and toaster. Otherwise, an excellent stay!
Comment from Hotel Management
Nov 20, 2016 by Phillipa, Hotel Management
Thank you for your feedback we have addressed the issues of the hob and toaster.
4 out of 5
by Harry from Napier

Posted Jun 28, 2016 on Hotels
Manager/owners was pleasant and helpful. Spa and thermal pool was near our room and we enjoyed these. Unit accommodated 6 of us comfortably.
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Thank you for your feedback
5 out of 5
by A verified traveler from UK

Great location, large cosy room

Posted Jun 10, 2016
The room was huge and very well heated which was lovely. The kitchenette was really useful and the supermarket was only a 10 minute walk away. The only issue was the staircase outside which we were warned was slippy and so we took caution but with heavy bags we still slipped on. It really needs addressing!
Comment from Hotel Management
Nov 20, 2016 by Phillipa, Hotel Management
Thank you for your comment. The stairs have since been replaced and sand coated so they are no longer slippery in the rain