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Reviews of Apollo Hotel Rotorua

4 out of 5
Apollo Hotel Rotorua
7 Tryon Street, Rotorua, Bay of Plenty

Reviews

7.8

Good

Rating 10 - Excellent. 186 out of 621 reviews" "
Rating 8 - Good. 261 out of 621 reviews" "
Rating 6 - Okay. 116 out of 621 reviews" "
Rating 4 - Poor. 41 out of 621 reviews" "
Rating 2 - Terrible. 17 out of 621 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

gavin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bed was comfortable with lots of comfortable pillows available. Searched everywhere for the spa switch when I found it and turned it on it shot out dead skin and dirt that floated on top of the water. It was dirty the bathroom was filthy the ranch slider had fingerprints and fat residue all over it. The heat pump didn’t work and room got pretty cold. Way overpriced for what we got but we did lastminute order it and are grateful we had accomodation.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were friendly, however room was in serious need of an upgrade, smelt like smoke and someone and covered the smoke detectors with toilet paper. Room was clean
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Basic but comfortable One night stay so suited our needs
Stayed 1 night in Apr 2021

8/10 Good

MT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy our stay here
Always enjoy our stay here pool and spa and spa bath air conditioner
Stayed 1 night in Mar 2021

8/10 Good

Kevin, Akld

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel. Close to everything and hice view's
Stayed 1 night in Jan 2021

4/10 Poor

Olly, Wellington

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place has seen better days. The property is dated and our room was not clean. The staff were ok especially when we discovered that the odour in our bath room came from dried vomit next to the toilet that was not cleaned properly. It’s over priced for the state of the accommodation. Their are many cheaper and better quality options in Rotorua that you should spend your money on. The place needs to be closed and upgraded ASAP.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Joint rooms were a great way to accommodate the number of travelers...
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Need to make sure rooms are clean there was used soap still in shower
Stayed 2 nights in Dec 2020

4/10 Poor

cynthia, NZ

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The king size bed was comfortable. We were disappointed in the condition of the room...power points with masking tape, a ripped lampside with a leaning/crooked lamp, a mug with a coffee stain in the bottom.
Stayed 1 night in Dec 2020

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020

6/10 Okay

CAREY

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2020

6/10 Okay

Kev, Akld

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel for an overnight sleep that is cheap better than half of the others that charge double the price
Stayed 1 night in Oct 2020

8/10 Good

Marama, Levin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That theres a lift so didn't have to climb stairs
Stayed 1 night in Oct 2020

10/10 Excellent

Kevin, Auckl

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is a hotel that is very close to town very close to the attractions it is an ok hotel to stay at no problems and it is also great for the price that is paid for the room
Stayed 1 night in Oct 2020

8/10 Good

debbie, auckland nz

Traveled with family
Liked: Cleanliness, staff & service
handy spot for all amenities nice clean apartments nice pool ,only downside was the spas, only one nearly working
Stayed 3 nights in Oct 2020

8/10 Good

Kathy, Auckland

Liked: Cleanliness, staff & service, amenities
Apollo Hotel is a very good property and I would stay there again. However the exterior of the building needs some attention - bird drippings everywhere on the driveway canopy and huge weds and grass growing out of the guttering. Fortunately the inside is really clean. I had a king split bed and it was very uncomfortable. The join in the mattresses created a significant ridge in the bed. There was no overlay which would have been an easy fix. Also the pillows were very hard. Apart from that the room was spacious, the bathroom was great and the extra kitchen items such as the toaster, crockery and cutlery were greatly appreciated bearing in mind the hotel doesn’t offer breakfast.
Stayed 3 nights in Sep 2020

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Caroline, Silverdale

Liked: Cleanliness, staff & service
Awesome clean place good hospitality enjoyed our stay I would come back here again and let others know
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean, modern and looked to be newly renovated. The staff were very friendly and helpful.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service friendly and hospitable, much more improved since last stayed
Stayed 1 night in Jul 2020

6/10 Okay

Senolita, Auckland,NZ

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Average stay, not happy with the WIFI, only worked for 1 out of 3 nights we stayed there and it also said they had netflix and that didnt work either. Had to buy our own cleaning products because bathroom stinked of piss. Not going to recommend to others.
Stayed 3 nights in Jul 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2020

8/10 Good

Mike, Tauranga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. 70s style but clean and close to forest.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place nice spa pool n pool
Nice place only thing walls are very think can hear everything otherwise enjoyable stay
Stayed 1 night in Jul 2020

4/10 Poor

Gloria, Auckland

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property needs a make over. Dark interior, holes in the walls and expensive. We won’t be back.
Stayed 1 night in Jul 2020

8/10 Good

DavidW, Wellington

Business traveler
Great place to stay on business. I have stayed here a few times before and have no complaints
Stayed 1 night in Jun 2020

4/10 Poor

Jasper, Raglan

Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
They advertise with smart TV and Netflix, but Netflix didn't work. The staff confirmed this at checkout, without apology. Also, the baby crying all night in the room next door didn't make this a great stay...
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveler

Stayed 2 nights in May 2020

8/10 Good

Sommah, Auckland

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
This was a nice simple accomodation for a group of us , they catered to our needs and also allowed our friend group to have rooms next to each other . The receptionists were great and kind . Would recommend an upgrade of the rooms in regards to cleanliness and also having a hairdryer or at least asking to request a hairdryer . Also the spa area and outdoor area should be more appealing to the eye more lights would be great for the night . Overall it was a good accomodation to stay at .
Stayed 2 nights in May 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the bedside lamps had no bulb and a power socket had a dodgy switch. I only stayed one night but it was comfortable and the staff were really friendly and helpful.
Stayed 1 night in Feb 2020

10/10 Excellent

Jill, Bend Oregon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so much better than we expected. And the gentlemen running it were so kind and friendly. A very nice place to stay, especially given the reasonable pricing! We highly recommend it :)
Stayed 1 night in Feb 2020

10/10 Excellent

Hidz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, lovely pool area,very clean and tidy all round!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property economy price Location was good Great view
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel perfectly placed for the activities that we planned in Rotorua
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Friendly and helpful staff.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very friendly and accomodating staff
Stayed 5 nights in Dec 2019

8/10 Good

Ruturaj

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Nice quiet location check in staff were nice. Cleanliness was disappointing
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I'd stay somewhere else
The hotel is in need of an upgrade. The sliding door was open, the windows shook, the beds rather stiff, no A/C so rather humid, the bathroom was scratched and chipped and a shelf in the shower was unstable. I overestimated the quality of the room when booking and checked out within ten minutes of checking in. The receptionists offered upgrades but the quality of rooms all looked the same. Plus the entire hotel was empty. They claimed they were all booked (yet still offering upgrades?) but I've never been somewhere so empty, even in remote places there's always SOMEONE or another car in the parking lot. It seemed sketchy.
Stayed 1 night in Nov 2019
Response from Deepak on Dec 9, 2019
Dear Guest Really Sorry if we didn't meet your expectations. I would like to let you know we do not have A/C in the studio room and we do not advertise either and that is what you have booked for. As you said we have offered you upgrade and even showed you the room and we only had 2 rooms left for that day, yet the car park was empty but then it doesn't mean that the Hotel is empty because we do get bus tours as well. Also after you left reception staff tried calling you few times for the refund and also left voice mail but never received any call back. We do apologize again for the inconvenience caused. Regards Management

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with plenty of parking. There is a shared laundry which is great when you have lots of clothes that could do with a wash on a long holiday. The elevator was a bit loud and was being used late at night and in the early morning. Overall a great place to stay.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019