Ratings based on 161 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from K

Peaceful

Posted Dec 4, 2016
Great place, great staff, restaurant, rooms, spas and nice to be out of town a wee bit but still close enough. Love the stream running through the property. Have stayed about 6 times now.
5 out of 5
by A verified traveler from Canada

Wonderful service & hotel

Posted Oct 23, 2016
We traveled to New Zealand for our honeymoon. Upon check-in, we were delightfully surprised to find that our room had been upgraded and that there was a card waiting for us in the room. Fantastic location, wonderful staff and comfy rooms. Definitely recommend staying here!
5 out of 5
by A verified traveler

Great place to stay in Rotorua

Posted Oct 8, 2016
Clean, comfortable, and convenient to Rotorua, although you need to be able to drive to get around anywhere. The restaurant is excellent.
5 out of 5
by A verified traveler from auckland

Brilliant hotel

Posted Sep 29, 2016
The team were very accommodating and friendly. Nothing was s problem. The room was well appointed and we had plenty of space for three adults, 2 kids and a puppy. Thanks guys. Highly recommend you stay here.
4 out of 5
by A verified traveler

Posted Sep 23, 2016
Wonderful staff at the front desk, extremely helpful. Rooms were on the small side, and a little tired looking, but clean and fairly comfortable. The electric blankets were wonderful. Good, solid motel for the budget conscious.
Comment from Hotel Management
Sep 27, 2016 by Braeside Resort, Hotel Management
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments and will pass them onto our staff. We hope you visit us again if you are in the area.
4 out of 5
by A verified traveler

Posted Aug 27, 2016 on Hotels
Great spot just north of city center with very friendly and attentive staff. Perfect for families doing lots of sightseeing in the region and have a car.
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
5 out of 5
by A verified traveler from north carolina

Nice quiet hotel

Posted Aug 24, 2016
The hotel is basic, but very nice. It was clean with a great staff. They have free wifi, but it's not really that good. The rooms were clean and comfortable. The staff were friendly. They could use a list of places that deliver food but otherwise was great.
Comment from Hotel Management
Sep 27, 2016 by Braeside Resort, Hotel Management
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I will take your suggestions on board about food delivery information and will look into our wifi connection.
3 out of 5
by G from Wanganui

Careful online booking about multiple beds in unit

Posted Aug 10, 2016 on Hotels
Hotel was booked online . The web pictures of room do not reflect the reality and quality. There is no heating in main bed room, Single glazing windows.Multiple beds means sofa bed, which was not clear at time of booking, inspire of 3 number of adults booking, only one bed.
4 out of 5
by A verified traveler

Excellent location

Posted Aug 3, 2016 on Wotif
Pros: The staff were warm and helpful. The ambience of the resort so welcoming and comfortable.
Cons: The single beds were too soft.
Location: Across the road from luge and Skyline restaurant. There is also a great restaurant on the premises.
A lovely motel. Smallish rooms but very comfortable and clean. The spa was very nice on such a cold evening. Very pleasant and helpful staff. Straight across the road from the Skyline luge and Restaurant. Perfect location for our stay!
Comment from Hotel Management
Sep 27, 2016 by Braeside Resort, Hotel Management
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We hope you choose to stay with us again
5 out of 5
by A verified traveler from Montreal

Pratique, confortable et agreable

Posted Jun 15, 2016
Le ressort etait propre bien situé et avait toutes les commodités possible le personnel était sympathique et aidant
Comment from Hotel Management
Sep 29, 2016 by Braeside Resort, Hotel Management
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with