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Get an overview of this hotelFamily-friendly hotel with restaurant and outdoor pool


This family-friendly Rotorua hotel is located in the business district, within a 15-minute walk of Racing Rotorua, Rotorua Golf Club, and Whakarewarewa: The Living Maori Village. Rotorua Central Mall and Whakarewarewa Thermal Reserve are also within 1 mi (2 km).

Hotel Features

A restaurant, an outdoor pool, and a fitness center are available at this smoke-free hotel. Self parking is free. Other amenities include a bar/lounge, an outdoor tennis court, and WiFi in public areas.

Room Amenities

All 110 rooms provide conveniences like refrigerators and coffee makers, plus 24-hour room service and TVs with satellite channels. WiFi, wired Internet, and free weekday newspapers are among the other amenities available to guests.

Copthorne Hotel Rotorua

Hotel Amenities

Hotel Amenities

In addition to an outdoor pool, Copthorne Hotel Rotorua provides an outdoor tennis court and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with high-speed wireless Internet access (surcharge).

5 meeting rooms are available. This family-friendly hotel also offers a library, a terrace, and concierge services. Complimentary self parking is available on site.

Copthorne Hotel Rotorua is a smoke-free property.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Elevator/lift 
  • Tennis on site 
  • Bar/lounge 
  • Laundry facilities 
  • Free newspapers in lobby 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Fitness facilities 
  • WiFi (surcharge) 
  • Total number of rooms - 110 
  • Library 
  • Meeting rooms 5 
  • Terrace 
  • Porter/bellhop 
  • Luggage storage 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Number of meeting rooms - 5 
  • Outdoor tennis court 
  • Free self parking 
  • Smoke-free property 
  • Outdoor pool 
  • Breakfast available (surcharge) 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Outdoor tennis court  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Wireless internet access ( NZD 10.00 per 24-hour period ), Wired internet access ( NZD 10.00 per 24-hour period )

Available in some public areas: Wireless internet access ( NZD 3.00 per hour )


Free self parking

Room Amenities

  • Satellite TV service 
  • Television 
  • Room service (24 hours) 
  • Hair dryer 
  • Free weekday newspaper 
  • Phone 
  • Refrigerator 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Shower/tub combination 
  • Desk 
  • Iron/ironing board 
  • WiFi (surcharge) 
  • Wired high-speed Internet access (surcharge) 
  • Dial-up Internet access (surcharge) 
  • Blackout drapes/curtains 
  • In-room safe (laptop compatible) 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

Jimmy Cooks Kiwi Kitchen - This restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, and a fitness center.

Children under 13 years old are not allowed in the swimming pool or health club without adult supervision.

  • Golfing nearby 


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 2 PM

Minimum check-in age is 18


Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 40.00 per night.
  • Free cribs (infant beds)!


  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service animals are allowed

Union Pay


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between NZD 17.50 and NZD 24.00 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10.00 per 24-hour period (rates may vary)
  • Fee for in-room high-speed Internet (wired): NZD 10.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: NZD 3.00 per hour (rates may vary)
  • Rollaway bed fee: NZD 40.00 per night
  • Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Copthorne Hotel Rotorua
  • Copthorne Rotorua
  • Copthorne Rotorua Hotel
  • Rotorua Copthorne
  • Rotorua Copthorne Hotel
  • Rotorua Kingsgate Hotel

We should mention

Children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

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3.2 out of 5
68% of guests recommend
3.4 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
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Nice hotel for one night

4 out of 5
by from Auckland
Posted Feb 20, 2017
Pros: Friendly staff.
Cons: Breakfast was a bit bland and for the price we should have gone somewere else.
Location: Good location, easy to find, easy to get in to town center.
We only stayed one night, but room was ok. Nice heated outdoor pool, however missing some tiles on the edge that took down the impression a little. Got woken up at 5:20am by the fire alarm and had to try to get out in a hurry, was not easy since we were on fourth floor and my husband is in a wheelchair due to his leg being amputated so the only option was to take the lift even if it should not been used in a situation like this (prosthesis leg would have taken too long to put on) not really the hotel at fault, but we should probably have been on ground floor due to this. Lesson learned for us, and l hope for the hotel too!
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5 out of 5
Posted Jan 16, 2017
Everything was pretty good,kids found a huge big stain on their sheet,staff came and gave another sheet but didn't re make the bed,however we will stay again. Cheers Warwick Taylor
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Nice hotel not what I thought a Copthorne would be

3 out of 5
by from Auckland
Posted Jan 9, 2017
The room decor is very outdated (I was expecting much more up to date with the Copthorne name). The front reception area is spacious and nice. The room we had was fine, a few bits and pieces of old receipts/rubbish under beds, behind side drawers etc is why the lower rating for cleanliness. The 4 single chairs in the lounge area were OK, nothanks very comfy and considering there was only beds for 2 people I don't understand the need for 4 single chairs - one of which was broken. There was no bath mat when we first arrived and i got handed 2 cakes of soap as i walked in the room (they were cleaning the room next door). Bed was comfy. Carpet had many burn holes and was very worn. Staff on front desk were lovely and accommodating, staff in the restaurant and bar were great too (we had breakfast and dinner there). Pool was a perfect heat and the spas were lovely to have there as well. Over all, I would stay here again. Nothing horrible, just always room to grow and improve
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Staff a little abrupt on arrival. no wifi!

3 out of 5
by from G
Posted Jan 7, 2017
Not the friendliest of staff. The girl at reception seemed fes up and irritated The rooms are a great size and clean. A little noisey could hear next door walking around all night. Great position in centre.
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If you want to save money

3 out of 5
Posted Oct 11, 2016
Location: Good, nice and close to central activities
If you want to save money but still want a nice hotel then go here. Shower was pathetic but everything else wasn't too bad!
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3 out of 5
by from auckland
Posted Jul 24, 2016
Cons: As above.
Hotel needs revamping. Carpet loose at bathroom entrance. Have reported. Windows latches not closing properly.
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2 out of 5
Posted Feb 2, 2016
There is no aircon in any of their standard rooms which is quite standard in HOTEL nowadays.
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4 out of 5
Posted Jan 27, 2016
Rotorua is amazing, so much to do. The hotel had nice staff,
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Worst hotel i have ever stayed in.

1 out of 5
by from Auckland
Posted Jan 4, 2016
Pros: Just nothing
Cons: everything
Aircon was not working. Bed is so old and pillows are like rocks. We could not sleep as it was hot in the room. Fans were provided however that was after making 4 complaints. I will never recommend anyone to stay in Corpthorn Rotorua.
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Comfortable hotel for visiting Rotorua

5 out of 5
by from UK
Posted Nov 22, 2015
Pros: Location. Friendly staff. Good food.
Cons: Breakfast which seemed very geared to the Chinese guests.
Location: All the geothermal sites at Rotorua.
We wanted a hotel for one night so that we could visit Rotorua and this proved to be an e cel lent choice. The rooms were really comfortable, the Staff very friendly, the food was very good and the location was excellent.
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