Front of property - evening/night

Reviews of Emerald Spa Motor Inn

4 out of 5
Emerald Spa Motor Inn
286 Fenton Street, Rotorua

Reviews

8.4

Very Good

Rating 10 - Excellent. 114 out of 242 reviews" "
Rating 8 - Good. 89 out of 242 reviews" "
Rating 6 - Okay. 28 out of 242 reviews" "
Rating 4 - Poor. 6 out of 242 reviews" "
Rating 2 - Terrible. 5 out of 242 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness
Our room had dirty stains on the wall above the couch. We were left no sheets or blankets for the pull out couch. We had stayed previously and it was great. Our stay this time was less than average. We wont be back.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes...Location, cleanliness...sky channels...service...bed Improvements...aircon ineffective due to unit above cupboard...armchair (worn) and appliances (old) could do with updating
Stayed 2 nights in Feb 2020
Response from jm on Mar 12, 2020
thank you for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from jm on Feb 26, 2020
thank you for your feedback

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Excellent motor inn. Value for money, friendly and very clean.
Stayed 1 night in Feb 2020
Response from jm on Feb 14, 2020
thank you so much for your feedback

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, well appointed and comfortable. Would highly recommend.
Stayed 1 night in Feb 2020
Response from jm on Feb 14, 2020
thank you so much for your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from jm on Feb 19, 2020
😊😊thank you

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money spent
Check in process was efficient and front desk staff was lovely. however room itself was in poor condition- had an awful smell, dirty towel left on the bathroom floor (presumably hadn't completed cleaning yet?), not enough towels for the three guests we had booked for. Could have been better.
Stayed 1 night in Jan 2020
Response from jm on Feb 14, 2020
thank you so much for your feedback

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from jm on Feb 7, 2020
😊

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from jm on Jan 31, 2020
thank you

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from jm on Jan 21, 2020
cheers Ricky!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub in the room was nice. Staff super friendly.
Stayed 1 night in Jan 2020
Response from jm on Jan 21, 2020
thank you

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Stay
Best Fish and Chips at Oppies was a block away. Overall average stay. Tamaki maori village has pickup from Emerald spa and was one of the best things we did in New Zealand.
Stayed 2 nights in Dec 2019
Response from jm, on Jan 13, 2020
Thank you for your ffedback

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from jm on Jan 13, 2020
thank you for your feedback

6/10 Okay

Colin John

Traveled with family
Scam booking by nz.hotels.com
nz.Hotel.com took our booking for one night at the Emerald Spa Motor Inn and room payment with Amex, then we get advised by Emerald Spa that there was no room available when the booking was made.
Stayed 1 night in Dec 2019
Response from jm on Jan 13, 2020
thank you for your feedback

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019
Response from jm on Jan 13, 2020
thank you for your feedback

6/10 Okay

Duva, Christchurch

Traveled with partner
Liked: Staff & service, amenities
Looked nice on the outside. .a bit worn out inside. Needs maintenance
Stayed 1 night in Nov 2019
Response from JC on Dec 4, 2019
Thank you for your review-there is a nit that needs our attention, however we will be addressing this in the new year

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The baths are massive. The bathrooms are clean but Rotorua water does stain the bathroom amenities.
Stayed 1 night in Nov 2019
Response from JC on Dec 4, 2019
Thankyou for your review-yes, welcome to sulphur city!

6/10 Okay

donald

Liked: Cleanliness, staff & service
Disappointed
Very hot no aircon, blinds didn't work need replacing
Stayed 1 night in Nov 2019
Response from jm on Jan 8, 2020
Thank you for your feedback

8/10 Good

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emerald Spa
Reception staff were friendly and helpful. They readily supplied me with a map of Rotorua when I asked for one. The room was clean and tidy. Sky TV had access to most channels. The motel is only a short drive (5 minutes) from the city, so it is close, as are the Polynesian Spa Baths which i intended to visit.
Stayed 2 nights in Oct 2019
Response from JC on Oct 23, 2019
thank you for the lovely review-Judith

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were really comfortable. For us the location was great, not too far from the town centre and also supermarkets were just down the road.
Stayed 3 nights in Oct 2019
Response from JC on Oct 14, 2019
Thank you for the review-Judith

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from JC on Oct 14, 2019
Thank you so much

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from JC on Sep 4, 2019
Thank you so much for the review-Judith

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from JC on Sep 4, 2019
Thank you so much for the review-Judith

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from JC on Sep 4, 2019
Thank you so much for the review-Judith

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from JC on Sep 4, 2019
Thank you so much for the review-Judith

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable staff. Very helpful with Babies cot. Clean tidy premises .
Stayed 1 night in Aug 2019
Response from JC on Sep 4, 2019
Thank you so much for the review-Judith

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from MO on Aug 7, 2019
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from MO on Aug 7, 2019
Thank you

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was our first trip to Rotorua so we were really excited. The motel was in a good location so easy commute to all Rotorua attractions. We booked Emerald spa motor inn for the personal Jacuzzi but it was not satisfactory. Also the bedside lamps were not working and the aircon was too noisy.
Stayed 1 night in Jul 2019
Response from JC on Jul 13, 2019
Apologies for your non lighting issue-unsure of the spa bath?

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from JC on Jul 13, 2019
Thankyou

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from MO on Jul 3, 2019
Thank you for your great review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from JC on Jun 23, 2019
Thank you o much

8/10 Good

Verified traveler

Stayed 3 nights in May 2019
Response from JC on Jun 23, 2019
Thank you very much

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious tidy room, the huge spa in the bathroom was great.
Stayed 1 night in Jun 2019
Response from mo on Jun 5, 2019
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
OK stay but our room location was awful
Room was close to the road so it was not quiet. There was maintenance work going on and the workers left scaffolding laying on the walkway just outside our door. We had to step over it to get out of the room. The toilet was located way too close to the wall. Room was a bit cramped but OK. Sufficient parking. Short drive to downtown. Friendly, helpful staff.
Stayed 4 nights in May 2019
Response from mo on Jun 5, 2019
Thank you for your lovely review, apologies for the toilet, but we can't move it!

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019
Response from JC on May 28, 2019
Thank you

6/10 Okay

Dee

Business traveler
Disliked: Property conditions & facilities
Rooms are looking really tired with the showers looking a bit dirty. Cups had not been cleaned properly and still dirty from previous guest. Used to be a great place to stay however seems to have different owners. Asked if the pool was open and told to take the cover back ourselves - not very inviting for guests and also covered in leaves.
Stayed 1 night in May 2019
Response from JC on May 28, 2019
Apologies, the cover is on the pool for a reason. The leaves are unable to be controlled as it is autumn , Fenton Street is loaded with trees which shed their leaves with all the other motels.Will definitely speak with housekeeping Pool is about to be closed for Winter until Spetember

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from JC on May 5, 2019
Thank you so much for the lovely review

8/10 Good

TjBlo, California

Traveled with partner
Liked: Property conditions & facilities
We happen to be here during Good Friday and did not have cleaning service during our stay. The jacuzzi was wonderful after a day of walking around. But the rooms are a bit odd as the door and wall facing the courtyard is all glass so everyone can see in everyone else's rooms unless you keep your curtain close throughout.
Stayed 2 nights in Apr 2019
Response from JC on May 3, 2019
Apologies, we did not have any staff cleaning on Good Friday, we never do on Xmas day or Good Friday as do many other motels. A notice was left on receptions main door, if you needed any stock or clean towels please ask receptionist and we will provide. Thank you for staying with us

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Judith on Apr 9, 2019
Thank you so much for the review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from jc on Apr 26, 2019
Thank you

6/10 Okay

Dee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Owner was very helpful but the room was very small
Stayed 1 night in Mar 2019
Response from jc on Apr 26, 2019
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from jc on Apr 26, 2019
Thank you

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from jc on Apr 26, 2019
Thank you

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from jc on Apr 26, 2019
Thank you

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Not what I expected for the price.. Area was very cramped. Could not smoke outside except in designated area next to dustbins..Inaccessible power sockets in bedroom. Cheap toilet rolls.. No window in bedroom. Felt like a dungeon..
Stayed 7 nights in Feb 2019
Response from Betty on Mar 12, 2019
Thank you for your review-always helpful to read. Throughout New Zealand there are designated smoking areas, it is unfair on other guests to inhale other smokers habits. Under the carparking canopies near bins, or bbq area are smokers areas. Wished you had come to reception to let us know of your room issues-Take care and hope you werent tarnished by this stay

4/10 Poor

Verified traveler

Stayed 7 nights in Feb 2019
Response from JC on May 3, 2019
Thanku

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic !! Couldn't fault a thing 😁 The owners are so friendly and helpful, and the place is immaculate 😁
Stayed 2 nights in Mar 2019
Response from louise on Mar 30, 2019
Thank you so much It was a pleasure to have you stay with us and we look forward to your return

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and awesome spa! Also very clean, good location too close to shops, supermarket, etc. would stay again
Stayed 1 night in Feb 2019
Response from Louise on Mar 30, 2019
Thanks for your review We love our piece of paradise too Please come see us again soon