Ratings based on 1,277 Verified Reviews

4.3 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Posted Apr 11, 2018
Pros: Cleanliness, friendly staff, lovely buffet breakfast
Cons: The internet offering. It should be free and unlimited. Theres should also be more off street parking available
It was an over all good stay. The room was clean and looked newly renovated. The facilities in the motel was over all really good!
Comment from Hotel Management
Apr 14, 2018 by Maureen, Hotel Management
Hi Stacey Thanks for your review. We do offer free wi fi access to all guests, and have done so since December 2017, I'm sorry if this wasn't clear. Regards Maureen
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, great stay!

Posted Apr 5, 2018
Pros: A little out of the main part of town... but not too far away. Quiet. Great amenities.
We found the Holiday Inn suited us perfectly. We used the pool and gym every day and the staff were very friendly and accommodating. The location of the Hotel, so close to the Whakarewarewa Thermal Village was great for us.
Comment from Hotel Management
Apr 5, 2018 by Maureen, Hotel Management
Thanks for choosing Holiday Inn for your visit to Rotorua, i'm glad our location suited your needs. Regards Maureen
3 out of 5
by A verified traveler from SYDNEY

not worth the money

Posted Apr 4, 2018
The hotel rooms are old...need renovations.....although it is clean but it doesn't look clean if the rooms are old......beds are too soft.....
Comment from Hotel Management
Apr 6, 2018 by Maureen, Hotel Management
Hi Emily Thanks for choosing Holiday Inn. I'm sorry that your room didn't meet your expectations. We have a variety of room types with different decor, unfortunately I can't tell what room type you stayed in. Regards Maureen
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Nice hotel

Posted Apr 2, 2018
Pros: Pool and spa are amazing but can be overcrowded sometimes.Pool towers are very handy. Clean room, polite staff .
Cons: The windowsill needs to be clean,as we couldn't open the windows as it was cover in spider webs.The overhead lamp still slightly glows, after turnoff
Location: It is a bit far from the centre city. Close to Pui village and it took us inky 30 min to Wai o tapu.
It was pressure to stay. Sometimes pool can be overcrowded as it is very popular. The location is a bit of far from the city centre, you need a car to drive.
Comment from Hotel Management
Apr 2, 2018 by Maureen, Hotel Management
Hi Irina Thanks for choosing Holiday Inn for your visit to Rotorua. We appreciate your feedback as it helps us to continually improve our services and facilities. Regards Maureen
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Great few days

Posted Mar 25, 2018
Pros: The location was great but probably mostly the very professional friendly manner in which we were treated by the staff.
Cons: I cannot think of anything off hand.
Location:
My partner and I had a most enjoyable few days at the Holiday Inn. The hotel was very well presented and in a great location handy to everything. Our room was spacious,very clean,comfortable and quiet. The staff especially were professional and very welcoming and friendly. We had never stayed at the Holiday Inn previously but would recommend it to family and friends who are looking for holiday accommodation in the future.
Comment from Hotel Management
Mar 26, 2018 by Maureen, Hotel Management
Hi Jennie Thanks for choosing to stay with us and for your feedback. It really starts my morning off well when I can read feedback such as yours Thanks Maureen
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent beds

Posted Mar 16, 2018
Very comfortable beds and in house laundry were a big plus for us. The backside view is very beautiful.
Comment from Hotel Management
Mar 18, 2018 by Maureen, Hotel Management
Thanks for your feedback. Our Geothermal views are pretty special, some overlook Pohutu Geyser and others a steaming lake. Regards Maureen
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2018
Great restaurant. Wonderful fresh seafood platter at a great price.
Comment from Hotel Management
Mar 15, 2018 by Maureen, Hotel Management
Thanks for choosing to stay with us. We appreciate your feedback. Regards Maureen
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary.

Nice hotel close to the geyser!

Posted Mar 14, 2018
Had a great view but patio doors whistled if closed “tightly”! The reception folks could have been more friendly! And very stingy with toiletries! Way over priced even for an overpriced town like Rotorua!
Comment from Hotel Management
Mar 17, 2018 by Maureen, Hotel Management
Hi FS I was really surprised to read your comment regarding price having recently booked a Hotel room in Auckland at twice the price. I am sorry if you felt that you did not receive value for money. Regards Maureen
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2018
Easy location, great pool and quiet rooms. Good place to stay with the kids, they loved it
Comment from Hotel Management
Mar 15, 2018 by Maureen, Hotel Management
Thanks for your feedback, always great to hear that we are getting it right for our family guests. I hope we can welcome you back again in the future. Regards Maureen
4 out of 5
Recommended
for Everyone
by A verified traveler from wellington nz

convenient, providing you have transport

Posted Mar 11, 2018
Pros: Within reachable distance to Rotorua Lake. Very pleasant.
Location: Moari village within walking distance showing hot geysors.
Very friendly and helpful staff. A good hotel and worthwhile stay.
Comment from Hotel Management
Mar 11, 2018 by Maureen, Hotel Management
Hi Chris Thanks for your comments regarding our staff. It's always great when our guests recognise good service. Regards Maureen