Ratings based on 1,249 Verified Reviews

4.3 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Good location

Posted Feb 18, 2018
Easy booking good parking etc. Place is getting old but in good shape nice staff etc
Comment from Hotel Management
Feb 18, 2018 by Maureen, Hotel Management
Thanks for your feedback, Some of the Hotel is over 50 years old, a good maintenance plan and regular investment have kept it in good shape. Regards Maureen
2 out of 5
by A verified traveler

Average

Posted Feb 17, 2018
Very over priced for what the room was, staff did not seem interested at check in and check out.
Comment from Hotel Management
Feb 20, 2018 by Maureen, Hotel Management
Thanks for your feedback, I'm sorry that you didn't receive the warm welcome that many previous guests have commented on. Regards Maureen
5 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Quiet clean and hot pool

Posted Feb 7, 2018
One of the best breakfasts I have had. Very warm pool, comfortable bedding, easy to use wifi. If your looking for gifts check out there gift shop they are very compedative. Close to Maori village. Not much down side
Comment from Hotel Management
Feb 7, 2018 by Maureen, Hotel Management
Hi bj I'm pleased you enjoyed your breakfast, it's a great way to start the day. Regards Maureen
5 out of 5
Recommended
for Families
by A verified traveler from Wellington

Holiday Inn wins us over

Posted Jan 29, 2018
Pros: The quiet location
Cons: Making sure that the children of other families are not breaking the pool rules. Especially at night time when other children are following them.
Location: Love the location. Although we enjoyed the family activities mainly on the other side of Rotorua I would stay again because it was off the main drag.
Staff were friendly and had good knowledge about the local area and attractions. The hotel room had comfortable beds with great pillows. We enjoyed relaxing in the pool and spa at night.Will definitely return again next year.
Comment from Hotel Management
Jan 30, 2018 by Maureen, Hotel Management
Hi Lisa Jane I know how hard it is to tell your own children they can't do something as they watch others do the exact same thing. Thanks for your feedback, I will share it with our Duty Managers and Porters who monitor the pool area. Don't wait til next summer, a winter holiday in Rotorua can be fun too. Cheers Maureen
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Great family hotel

Posted Jan 29, 2018
We really enjoyed our two night stay here. Everything from check in to check out was great. The room was clean and comfortable and although the hotel was busy it was very quiet. At the end of the day we got to enjoy the heated outdoor pool and spa.
Comment from Hotel Management
Jan 30, 2018 by Maureen, Hotel Management
Hi Simon Sounds like you had a relxing break. I hope we can welcome you back again. Regards Maureen
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2018
very nice hotel and great staff, pool and spa were amazing.
Comment from Hotel Management
Jan 30, 2018 by Maureen, Hotel Management
Thanks for your rating and feedback about our team. Regards Maureen
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Nice hotel but room needed a good clean

Posted Jan 24, 2018
Pros: Staff and comfort
Cons: room cleaning
Location: good location, close to golf
The room was nice and the staff great but the room had lots of bugs inside and needed a good clean.
Comment from Hotel Management
Jan 25, 2018 by Maureen, Hotel Management
Hi Simon Thanks for choosing Holiday Inn for your trip to Rotorua. At this time of year I am going to assume you are referring to what we call Lake Flies, a small flying insect that is attracted to light. I'm sorry we didn't get the cleaning right in your room, I will share your comments with our Housekeeper. Regards Maureen
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Great hotel. Great staff. Great food. Great view!

Posted Jan 24, 2018
Pros: Clean. Very helpful, friendly staff. Great food (and coffee!). A good all-rounder.
Cons: We had a slight problem with a noisy air conditioning unit but staff were onto it as soon as we told them.
Location: About a 20 minute walk or so from 'eat street' but regular shuttle runs from the hotel into town.
Stayed in a family room and paid a little extra for a room with a view and it was worth every cent. Lovely big window with uninterrupted view over a close by goethermal area just metres away. The room itself was spotlessly clean and a good size for a family of four. Comfortable beds, nice linen and a shower with good water pressure made our stay very pleasant. What's amazing is that all of the hotel's water is heated via the nearby geothermal springs which means that as well as piping hot water in your room, the pool is also pretty warm to swim in. We paid extra for breakfast and took advantage of the 'kids eat free' offer. The food was very good and there was an abundance of staff on hand to help if you needed it. In fact, we were so impressed with the food that we also ate in the hotel for dinner and the kids took full advantage of the dessert buffet! We were in Rotorua sightseeing and there was lots of car parking but if you're mountain biking I noticed a secure lock up room for bikes and a handy wash down area outside. I was really very impressed by our whole experience.
Comment from Hotel Management
Jan 25, 2018 by Maureen, Hotel Management
Hi Emma Thanks for your feedback, I hope you left a few options for a return visit to Rotorua in the future. Regards Maureen
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Great Hotel Close to All Attractions

Posted Jan 21, 2018
Cons: It would be great to have a Microwave in the rooms, so that you could heat up food if required.
We booked a Family Room at the hotel and the room was clean and tidy. All standard features and amenities available and also a DIY common laundry area is also available for the hotel guests. The staff was very polite and helpful. Didn't get a chance to Dynein and check the Bar/Restaurant, as we were out and about most of the time. Overall, the hotel was great and we had a pleasant stay. I would highly recommend this hotel.
Comment from Hotel Management
Jan 22, 2018 by Maureen, Hotel Management
Hi Ruwan Thanks for your review, hopefully you can stay with us again in the future and try Chapman's Restaurant with 'kids dine free'. Regards Maureen
4 out of 5
Recommended
for Couples
by A verified traveler from england

Nice hotel good buffet and pool very friendly

Posted Jan 17, 2018
Pros: Good food nice pool very friendly staff
Location: Good location and plenty of places to eat the boat trip very enjoyable Nice cafe close by . Very pleased
Very happy nice hotel good location nice by the front and amenities good choice of places to eat boat trip very enjoyable
Comment from Hotel Management
Jan 17, 2018 by Maureen, Hotel Management
Hi Carol and Ray Thanks for your review, I'm not sure what boat trip you are referring to but I'm pleased you enjoyed your time in Rotorua. Regards Maureen