Ratings based on 29 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
86% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from He

Nice motel for family

Posted Sep 18, 2016
Very friendly owner, nice & warm motel. Good facilities & highly recommend for family!
4 out of 5
by A verified traveler

Good location, lovely helpful people

Posted May 21, 2016
The owners/ managers of the hotel were very lovely warm helpful people.
Comment from Hotel Management
May 22, 2016 by Ron, Hotel Management
Thank you, we really appreciate your positive feedback. Regards, Mairi & Ron
3 out of 5
by A verified traveler from New Zealand

Nice but noisy

Posted Apr 10, 2016
The owners were very friendly and helpful upon arrival. The room was clean and whilst older, has had a good spruce up. The traffic noise at 5am each morning was unfortunate - we think maybe it was logging trucks? Gardens are lovely and the pool was very good for a soak!
Comment from Hotel Management
Apr 13, 2016 by Ron, Hotel Management
Hi Tony Thank you for taking the time to write a review. Thank you for mentioning you appreciated our advice, and yes, our heated pools and our gardens are rather special for a property so close to the City Centre. That said, we are really sorry you did not mention being disturbed so early in the morning, particularly when logging trucks do not come along MALFROY - as the roundabout makes life too difficult for them. We will be checking that out in the morning. We close wishing you the best for the rest of 2016. Regards, Mairi & Ron
5 out of 5
by A verified traveler

Friendly comfortable motel

Posted Mar 19, 2016
Pros: Pools Friendly helpful hosts
Cons: Nothing
Location: Thermal areas are a must and interesting but smelly! Book ahead if you want to go to a cultural Maori evening Nice eating places
We enjoyed our stay which had everything we needed. The spa pool was a first for us and combined with the separate heated pool were lovely additions. Hosts were very knowledgable about the area and this helped us plan our short stay in Rotarua.
Comment from Hotel Management
Mar 23, 2016 by M&R, Hotel Management
Thank you for kindly letting us and others know that how we host our guests works well for them, our rooms are comfortable, the pools are great - and that our advice is helpful to them. It is great to know we are getting all of that right; thank you. With kind regards, Mairi & Ron.
5 out of 5
by A verified traveler from Buckhorn Ont

Mineral spa right in motel

Posted Feb 29, 2016
Pros: Everything
Location: Shopping within walking distance and restaurants also
Awesome people and great services close to shopping and restaurants etc.
Comment from Hotel Management
Mar 1, 2016 by M&R, Hotel Management
Hi Faith - We really appreciate your kindly taking the time to write a review for us. Thank you. We hope the rest of your trip is going well, and that the back problem is improving. With our best regards, Mairi & Ron
5 out of 5
by A verified traveler

Staff was friendly personal and amazing!

Posted Feb 24, 2016
Very small cute property! Super owner and we truly felt like a guest in someone's home.
Comment from Hotel Management
Feb 24, 2016 by M&R, Hotel Management
Thank you, we appreciate knowing we made you comfortable for your stay with us. Enjoy the rest of you holiday in NZ. Kind regards, Mairi & Ron
5 out of 5
by A verified traveler from Queenstown, NZ

Fabulous facilities with clean and spacious rooms

Posted Jan 25, 2016
Pros: Fabulous for children with the pool and play area next to reception.
Cons: Only the temperature of the pools.
Location: Great location but a car is necessary to get around the sights of Rotorua.
Our initial reaction was "what have we booked into" . The motel's façade was somewhat dated from the 60s-70s but that's where it ended. The owners have taken a great deal of pride in the place with lovely manicured gardens and flower pots 'popping' colour everywhere. The rooms were very nicely decorated with everything we needed with plenty of space to scatter. We experienced days of 27-28 degrees so the rooms were hot. The fans were a necessity so very pleased these were supplied in both bedrooms. The pool and BBQ area were fabulous although the temperature of the plunge pool could have been lowered to a more refreshing temperature rather than the 35 degrees it was set to in the middle of summer. The mineral pool set to 41 degrees was too hot to even consider.
Comment from Hotel Management
Feb 12, 2016 by Ron, Hotel Management
Hi Niki Thank you for your very kind words, which encourage us to keep doing what we are for our guests. Sorry about the pools, we tried 32 degrees and were told it was too cold - so we went up 10% to 35 which was too hot, and then down to 34. The Mineral Pool is always at 41 as that is when it is at its therapeutic best, and we are very really sorry to hear you found that be too hot. Wishing you all the very best for 2106. Kind regards, Mairi & Ron
5 out of 5
by A verified traveler from North Carolina

Posted Feb 27, 2015
We were very pleased with the accommodations in Rotorua.
Comment from Hotel Management
Jun 13, 2015 by Ron, Hotel Management
Hi Anonymous Thank you for letting others know that you rated your stay with us as a 5 Star experience. It is very much appreciated. Kind regards, Mairi & Ron
4 out of 5
by A verified traveler

Great for families

Posted Feb 17, 2015
Have 3 young children and this hotel was perfect for us. Accommodation, pool and location. Nothing too much for owner so helpful and friendly. Definitely would stay again!
Comment from Hotel Management
Jun 13, 2015 by Ron, Hotel Management
Hi there Thank you kindly for your review, and for letting us know that you and the Family found your stay to be a 4 Star experience. Hopefully you will be back again soon. Kind regards, Mairi & Ron
5 out of 5
by A verified traveler from Saskatchewan Canada

Nice roomy apartment, very nice hosts

Posted Feb 16, 2015
Pros: Roomy
Very good stay with lots of room for 2 couples, good internet.
Comment from Hotel Management
Jun 13, 2015 by Ron, Hotel Management
Thanks Glen We really appreciate knowing you found your stay with us to be a 5 Star experience. Kind regards, Mairi & Ron