Indoor pool

Reviews of Novotel Rotorua Lakeside

4.5 out of 5
Novotel Rotorua Lakeside
9-11 Tutanekai St, P O Box 348, Rotorua

Reviews

8.2

Very Good

Rating 10 - Excellent. 407 out of 1011 reviews" "
Rating 8 - Good. 340 out of 1011 reviews" "
Rating 6 - Okay. 161 out of 1011 reviews" "
Rating 4 - Poor. 68 out of 1011 reviews" "
Rating 2 - Terrible. 35 out of 1011 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely noisy with bar over the road playing loud music until 1am and hotel scissor lift operating on exterior of building before 7am. A notice in room notified of exterior painting but not of noise and certainly we we not noticed prior to getting to room. Good location close to waterfront and restaurants. Parking is limited at hotel but free in nearby street. Hotel entrance confusing with exit blocked off and you need to reverse out from under reception veranda
Stayed 1 night in Mar 2024

8/10 Good

Kaijun

Traveled with family
Liked: Cleanliness, staff & service, amenities
Novotel is situated in a convenient location, with proximity to Rotorua Lake and Eat Streat. We stayed in two superior deluxe. The rooms are spacious and clean. Staff were friendly, especially the housekeeping team. Good facilities and amenities, although the building is not quite sound proof and the doors are quite heavy and big bangs heard across the corridor. The bathrooms are dated and our tap was quite hard to turn on/off. Pillows are in need to urgent replacement. Other than these small details to be look at, our stay were enjoyable. Breakfast was excellent with good presentation, choices and quality. Praises to the breakfast team for their hardwork and dedication. Will return for sure!
Stayed 1 night in Mar 2024

6/10 Okay

Kourtney, Alexandria

Traveled with family
Liked: Cleanliness, staff & service
The property was dated and while the common rooms had been kept up, the guest room we were in was aged and not maintained very well.
Stayed 1 night in Mar 2024

8/10 Good

Terre

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was great and very helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and beautiful setting. Rooms are large and clean, although a bit dated. Wonderful breakfast buffet
Stayed 1 night in Mar 2024

4/10 Poor

Julia

Traveled with family and small children
Liked: Staff & service
Hotel is in need of a bit of refresh but overall clean and comfortable. Staff were very friendly and accomodating. We had our toddler with us and had some safety concerns. The shower mixer was loose and when we turn it on, it fell on to my toddler’s hand and cut his finger. It was only a small minor cut so we shrugged it off. The most concerning part was the windows in the room- there were two parts that were screwed on to joinery to prevent the windows from opening. One of them had a screw missing and my toddler managed to shimmy it off. Luckily the part at the top was still secure. The screws were very short and it really needs to be longer for strength. Reported to reception who got it fixed straight away. We read last year about a boy fell from a hotel floor as the glass panel was missing from a balcony so needless to say we did get a fright when our toddler easily detached a window safety device.
Stayed 3 nights in Mar 2024

10/10 Excellent

Palais

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
It is looking a bit dated and worn.The shower in a bath is not the best when over 80yrs of age. Comfortable beds. Expected "secure" parking. To me, we paid for "street" parking - disappointed. Enjoyed the breakfasts.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to the bars and restaurants
Stayed 3 nights in Feb 2024

8/10 Good

Hans

The bathroom is tired
Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Melanie

Stayed 1 night in Mar 2024

4/10 Poor

Laura

Traveled with partner
The rooms are very tired and dated. The carpet and wall need redoing.
Stayed 1 night in Feb 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ... response time quick ... staff friendly and accommodating ... walking distance to and from activities ... delicious food ... variety of drinks ... shopping near by ... beautiful view of the lake ... can't say enough ... very pleased with whole experience ! Thank you !!!
Stayed 3 nights in Feb 2024

8/10 Good

Meng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad
Stayed 1 night in Jan 2024

6/10 Okay

Jeremy

Stayed 1 night in Jan 2024

6/10 Okay

Nicolas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are old and not very clean. The property is very well located, with amazing views.
Stayed 1 night in Jan 2024

8/10 Good

Amir, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 2 nights in Jan 2024

6/10 Okay

Duncan

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Warm and friendly staff, great location very close to town and Eat Street. Rooms were old, bathrooms in need of updating with showers over baths and shower curtains still being used. TV channels kept cutting out and glitching. Uncomfortable beds, very soft. I don't think the room was worth the price. Breakfast buffet a bit disappointing. Nice gym, pools ok.
Stayed 1 night in Jan 2024

6/10 Okay

Erin

The location of the hotel is prime and in walking distance to the surrounding eateries. The hotel itself was just average
Stayed 2 nights in Jan 2024

8/10 Good

Melanie

Liked: Staff & service, amenities
Very good
Stayed 1 night in Jan 2024

6/10 Okay

Christian, Los angeles

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Start with the good: great location and friendly staff. Tons of dining options around the area. The bad: The room was dirty. Carpet definitely needs a shampoo cleaning. The tub didn’t look properly cleaned out. The couch had crumbs under it. There was a ball left behind in the drawers. The worst part was that when I was packing up to leave. I generally look under the bed to make sure I didn’t leave anything behind. To my surprise, I found another guest’s dirty flip flops. I hope this is an isolated incident.
Stayed 2 nights in Jan 2024

10/10 Excellent

Christina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The furnishings are a little out dated but it's got high end facilities and a lot within walking distance of the property.
Stayed 1 night in Jan 2024

6/10 Okay

Angela

Liked: Staff & service
The rooms were too hot with a baby. Sofa bed had no sheets etc, and no plug for the bath.
Stayed 1 night in Jan 2024

8/10 Good

Himani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Aravindh

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
It was an okay hotel, good location, the room had comfortable beds but that's where it ends. I've had better stays at Novotel at several other locations in NZ and around the world. This has to be the worst one. They don't even provide you milk in the fridge for coffee or tea and when we called reception for asking some, never arrived (I have stayed at the cheaper IBIS just next to it, another Accor property, and they provided milk upon checkin and could get more easily). The bathroom fixtures were in shoddy condition, shower head sprayed everywhere apart from the shower. The restaurant was okay, breakfast had decent options. Is it worth the price per night? No. Would I be returning? Probably not.
Stayed 1 night in Jan 2024

8/10 Good

Lawson

Traveled with family
Liked: Amenities
The big advantage of this hotel is the location. Handy to tourist attractions.
Stayed 2 nights in Jan 2024

10/10 Excellent

Arvin, auckland

Stayed 1 night in Jan 2024

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is old and run down poorly maintenance Bathroom sink licking with water green mold Air-conditioning very noisy making it difficult to sleep at night
Stayed 2 nights in Jan 2024

8/10 Good

Vinodh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, quite and clean
Stayed 2 nights in Dec 2023

10/10 Excellent

Neil

Stayed 1 night in Jan 2024

4/10 Poor

Hyesun

Disliked: Cleanliness, property conditions & facilities
We have so much to say about this property. The staff were nice and friendly but helpless. The property’s foundation seems pretty good and old but, we didn’t feel the building was kept upto date. We had to change the room due to nasty looking carpet, dust on coffee table base, partially vacuumed room, hair was on the toilet seat, and the mattress was lumpy, shower wall had mold stains. We changed the room but, it was still smiliar in the shower and lumpy mattress. The elevator was small and old. The breakfast was a joke. It was part of the package but, we felt what a waste of money to have breakfast there. We wanted to have a good time but, no. The ownership or investors of the property need to come and stay and see what guests see.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋が広めで綺麗です
部屋は広くて使いやすいです。プールやジムも充実でプールにはカップルサイズの小さなプールが5つあり硫黄の温泉水でした。温度も41度と快適でした。 ホテルの横にはレストラン街もあり便利です。駐車場が今回から有料になっていて別会社なのでスマホでコードを読み取って自分で払わなくてはいけないシステムに変わっててめんどくさいと思いました。
Stayed 1 night in Dec 2023

4/10 Poor

Nelson

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room needs updating. There were stains in the bathroom, especially in the sink and the toilet. This is not a great look and needs attention.
Stayed 1 night in Dec 2023

6/10 Okay

David

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Carlos

Traveled with family
Good location, property was ok.
Stayed 1 night in Dec 2023

8/10 Good

Stephani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel never disappoints. Gutted that the council is now charging for parking, not Novotel charging - but the council! Plenty of parking on the outside though.
Stayed 1 night in Dec 2023

6/10 Okay

Aileen, London

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything was amazing. If you have kids, amazing playground out the front door. Would’ve been perfect if rooms and pool were just clean. It’s an older facility but can still be clean. But great otherwise.
Stayed 2 nights in Dec 2023

6/10 Okay

Sharlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food at the buffet was terrible.
Stayed 2 nights in Dec 2023

2/10 Terrible

Emilia Riquelme

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were unwelcoming at check-in, did not outline hotel info nor advise any facility issues during our stay. We went to our room but noticed the 4-person room was set up only for 2 people (towels/cups) so we had to call reception to get more. We then noticed the hot-water jug was filled up with brown gunk - so we had to call again (5x no answer, so called the restaurant instead) for replacement. We couldn't locate hotel information in the room/website so we called reception to ask about the pool, we were informed that the private spas were all booked during our spa (weren't advised to book prior) but the heated family friendly pool was open and that towels were down there. My family and I all went down in our swimwear expecting this, we arrived to the pool foyer filled with other guests waiting on towels and they said they'd already asked for towels themselves. We went in the pool however it was quite cool, and surrounded by 'out of order' spas that had brown water in them and cones/tape - we got out shortly after and returned to the pool foyer however still no towels had arrived and there was no phone to contact reception. We stopped a man who was monitoring the pool chlorine and questioned the towel situation, he said he didn't even work there but he'd look into it. My daughter went to reception dripping wet in her togs to get us towels but was told she'd have to wait as they're still getting them sorted. The pool testing man returned with towels for us soon after. We lit
Stayed 1 night in Dec 2023

6/10 Okay

Kerry

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Rooms could do with an update. Carpet is worn and just shower over bath. Bed was comfortable.
Stayed 1 night in Dec 2023

8/10 Good

natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it but next time will try the bar menu 😉 and stay longer and bring the kids
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

David

Liked: Staff & service
Stayed 2 nights in Dec 2023

4/10 Poor

Mererangi

Stayed 1 night in Dec 2023

10/10 Excellent

Jayson Jasmine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location at a good price, kids friendly and lovely and helpful staff. Positive critics: Faster check-in please, and the room needs some maintenance ROOM 108 (a few power sockets were not working and some burn marks in the carpet) Many thanks for helping with the birthday preps and lending us a HDMI cable (that we forgot to bring) Definitely see you guys again!
Stayed 2 nights in Dec 2023

4/10 Poor

ana luisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ratings don’t match the property
I contacted Hotels.com through your chat bot and was supposedly contacted to an actual agent, Chandon, to whom I requested to cancel the remainder of our stay at Novotel. The quality of the room does not live up to its 4 star rating, and I was uncomfortable staying in the room. The agent claimed to have called the hotel and arranged to allow us to check out one day early of our 3 day reservation with 24 hour notice. I immediately went to the reception desk and spoke to the the front desk manager on duty who assured me she would cancel the third night of our stay. However, on Saturday morning as I was checking out (a day early) I was told there had been no contact from Hotels.com regarding my request and that if Hotels.com charged them for the third day, they would have to charge us as well. Hoping Hotels.con honors what their agent instructed.
Stayed 3 nights in Nov 2023

6/10 Okay

Karen

Liked: Staff & service, amenities
Stayed 1 night in Nov 2023

6/10 Okay

Karen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately the staff let the hotel down. They are understaffed and the current staff do not smile and generally unfriendly and casual. Also slow to respond - poor service. Parking is a trap, onsite parking $15 a day. Restaurant food poor.
Stayed 1 night in Nov 2023