Good location, tired hotel, terrible bathrooms
Posted Aug 31, 2016
Staff were really nice individually, but that did not quite offset the fact our room was not ready when checking in at 4pm... normally not a big issue, but when you have a tired wife and 7 months old baby in the car waiting to get settled, it is not a good start. Also upon checking in there was nowhere to park, and we had no assistance (or offer to assist) at all when I asked about bringing in a lot of luggage.
The location is good and the rooms itself is not bad, but without embellishing, the bathrooms should be the biggest source of embarrassment for this hotel, especially being a Novatel. They are probably 30 years old, some bits newer, but falling apart, scrappy and present so poorly. I expected this standard from a $60 motel of the side of a highway, not Novatel.
Overall it was not terrible, but the few bad points for the money spent, and being so far short of expectation for a supposedly quality hotel group was not good enough.