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Reviews of On The Point - Lake Rotorua

5 out of 5
On The Point - Lake Rotorua
214 Kawaha Point Road, Rotorua

Reviews

9.8

Exceptional

Rating 10 - Excellent. 83 out of 97 reviews" "
Rating 8 - Good. 11 out of 97 reviews" "
Rating 6 - Okay. 2 out of 97 reviews" "
Rating 4 - Poor. 1 out of 97 reviews" "
Rating 2 - Terrible. 0 out of 97 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location
Stayed 3 nights in Mar 2024
Response from Ann Gregor-Greene on Mar 6, 2024
Thank you for your 5 out of 5 review of our property.

10/10 Excellent

Floyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel that used to be a private residence. Everything was very clean and luxurious. The staff was amazing.
Stayed 4 nights in Feb 2024
Response from Ann Gregor-Greene on Feb 21, 2024
Thank you for your review, It sounds like you had a lovely experience at our property. I'm delighted to hear that everything was clean, luxurious, and that the staff provided exceptional service. Kind regards Ann and the team.

6/10 Okay

Akshat

Stayed 2 nights in Jan 2024
Response from Ann Gregor-Greene on Mar 6, 2024
Thank you for your review of our property.

10/10 Excellent

yoko

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ann Gregor-Greene on Mar 6, 2024
Thank you for your 5 out of 5 review.

10/10 Excellent

Terrance, Middletown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are sheep and donkeys, you can feed
Stayed 1 night in Nov 2023

10/10 Excellent

Yeh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing resort, beautiful and excellent staff and the meals, breakfast and dinners were just fantastic. Dinners were fine dinning quality with fabulous presentation.
Stayed 4 nights in Nov 2023
Response from Ann Gregor-Greene on Nov 26, 2023
Thank you for firstly taking the time to review our facilities at On The Point - we greatly appreciate you taking the time! It appears you had a lovely stay and I will pass on your lovely comments to the kitchen staff in particular. Kind regards Ann and the team

10/10 Excellent

Kenney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ann Gregor-Greene on Nov 12, 2023
Thank you for your review. We appreciate your 5 out of 5 score. Ann and the team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The setting was superb! Views and animals right off the deck. Lovely staff. Wonderful food. We will stay here again!
Stayed 2 nights in Jul 2023
Response from Ann Gregor-Greene on Jul 19, 2023
Thank you for your lovely comments about your recent stay. We are so pleased to read you enjoyed your stay and that we might welcome you back again. Kind regards Ann and the team.

10/10 Excellent

Theresa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Way exceeded my expectation! Excellent service and facilities. Quite friendly for families with little kids. If the rating was 10, I would rate 12! Great stay!
Response from Ann Gregor-Greene on Jul 16, 2023
Greetings Theresa. So glad that you had a great stay with us at On The Point. Most importantly we thank you for the wonderful rating of 12! We really appreciate you taking the time to write and hoping you may return one day.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and calming surroundings. A wonderful place to relax, unwind and enjoy nature's beauty. We were treated to picturesque sunrise and sunset views each day. The staff members are extremely friendly and responsive. We especially enjoyed the breakfast and engaging with the animals on property, especially the donkeys and pony who came up to our cottage fence for treats. Our massages by Svetlana were perfect. She has magical hands and takes the time to ask your preferences before she gets to work. Will definitely return if I am lucky to visit NZ again.
Stayed 2 nights in Jun 2023
Response from Ann Gregor-Greene on Jun 15, 2023
Dear JenniferThank you for your amazing review of our place. We are delighted that you enjoyed your stay with us and took the time to write such a lovely response. I will pass on all your comments to the team, and I am so glad you enjoyed the massage service. We would love to welcome you back should you ever be back this way. In the meantime, safe travels and glad we were able to add to your special memories of New Zealand.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
The lighting was too dim to be able to read.
Stayed 3 nights in May 2023
Response from Ann Gregor-Greene on May 16, 2023
Dear Michael. Thank you for taking the time to share your 5 out of 5 review with us. We appreciate that. I am unsure as to which suite you stayed and would be keen to understand so we can review the lighting comment. Kind regards Ann

10/10 Excellent

Kelly

Stayed 3 nights in Apr 2023
Response from Ann Gregor-Greene on May 16, 2023
Thank you Kelly for your score of 5 out of 5 for your stay with us. Kind regards Ann

10/10 Excellent

Lijun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Apr 2023
Response from Ann Gregor-Greene on Apr 19, 2023
Thank you for your 5 out of 5 review. We are pleased you enjoyed your stay with us.

10/10 Excellent

SHEILA, houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the donkeys
Stayed 3 nights in Mar 2023
Response from Ann Gregor-Greene on Mar 8, 2023
Thank you for your 5 our of 5 score! That is so wonderful to see you enjoyed your time with us. The donkeys are much loved. Regards Ann

10/10 Excellent

Judson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really beautiful and unique property. The staff are very friendly and clearly proud of their hotel.
Stayed 4 nights in Feb 2023
Response from Ann Gregor-Greene on Feb 27, 2023
Kia ora and thank you for your comments. I am glad you enjoyed the property and yes, we are all very proud of what we have here and to be working for such a wonderful owner. Safe travels where ever they may take you. Regards Ann

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Great views, beautiful room and great staff.
Stayed 2 nights in Feb 2023
Response from Ann Gregor-Greene on Feb 6, 2023
We are glad you enjoyed your stay with us. Thank you for your 10 out of 10 score and your lovely comments. Kind regards Ann Gregor-Greene

10/10 Excellent

Christopher

Stayed 3 nights in Jan 2023
Response from Ann Gregor-Greene on Feb 6, 2023
Thankyou for taking the time to score your stay a 10 out of 10. Kind regards Ann Gregor-Greene

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri-La in Rotorua
This is an amazing place. Especially since we had reserved the Lakefront Cottage which had amazing views of the lake. The service is incredible. The sheep grazing below us were cool and friendly. They supply carrots and bread to feed them. Food was excellent too as well as the baked breads, muffins and pastries.
Stayed 3 nights in Dec 2022
Response from Leanne Gale on Jan 5, 2023
Kia ora Dennis, thank you for your lovely review. We are so pleased to hear you enjoyed your stay at our property.We look forward to the opportunity to welcome you back in the future.Warm regards,Leanne and the Team at Peppers on the Point

10/10 Excellent

AnneMarie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The room was nice and spacious. The staff and service was warm and welcoming, the breakfast was excellent. We enjoyed playing pool in a beautiful setting after dinner. We would love to go back !
Stayed 1 night in Sep 2022
Response from Leanne Gale on Oct 3, 2022
Dear AnneMarie, thank you very much for your kind review. We are so pleased to hear you enjoyed your stay with us and wish to come back again for another visit. We look forward to your return ones day. Take care and warm regards from Ann, Leanne and the Peppers team.

8/10 Good

kashif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, very friendly and courteous staff. Nikki was awesome
Stayed 1 night in Aug 2022
Response from Leanne on Sep 6, 2022
Thank you for your kind review. We are so pleased you enjoyed your stay with us at Peppers on the Point - Lake Rotorua. We will also pass on your comments on to Nicky. Warm regards,Leanne Gale Operations Manager

10/10 Excellent

Bedri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Motoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Beula on Jul 28, 2022
Dear Motoi, Thank you for your review. We are pleased that you have enjoyed your stay with us. We hope to welcome you back to Peppers on the Point in the future. Warm regards, Beula

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Great attention to detail and all the staff are very helpful and friendly. The view is great and our kids loved being able to feed the different animals that live on the property. Highly recommended and would definitely stay there again.
Stayed 2 nights in Jun 2022
Response from ann.gregor-greene on Jun 9, 2022
Thank you so much for your review of our property. We glad you enjoyed your stay with us and we look forward to welcoming you back. Kind regards Ann and the team.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Vivian W W

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed in their 4 bedroom villa. It's a very unique African theme decor. Very clean and great kitchen set up. Own 2 car-garaging. All the heating and lights ready for us to check in. Their staff stayed behind to serve us our pre-ordered dinner at 21:00. Food was 6-star. Service was beyond excellence. All staff were efficient, helpful and friendly.
Stayed 1 night in May 2022
Response from Leanne on Jul 6, 2022
Dear Vivian, Thank you for your kind feedback, We are so glad to hear you all enjoyed your stay at Peppers on the Point - Lake Rotorua. We do hope we will have the opportunity to welcome you all back again in the future. Warm regards, Leanne Gale Operations Manager

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent location and atmosphere for our wedding anniversary celebration. Food and service were excellent. Loved sitting by the fire after dinner.
Stayed 3 nights in Apr 2022
Response from Ann Gregor-Greene on Apr 26, 2022
Thank you for taking the time to write a review. We very much appreciate it. Thank you for the lovely comments, I will pass them onto the team. Happy Anniversary!

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2022
Response from ann.gregor-greene on Jun 9, 2022
Thankyou for your excellent rating, we are glad you enjoyed your stay with us. Regards Ann and the team

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Amazing
Beautiful location, amazing lake views, super helpful and friendly staff with a fabulous restaurant. Peppers was an amazing place to refresh.
Stayed 1 night in Feb 2022
Response from Ann Gregor-Greene on Feb 8, 2022
Dear Marcus, thank you for taking the time to write this lovely review of our property. We are so glad you enjoyed your time here at the lodge. I will ensure to pass your comments onto the team and hope we might welcome you back one day soon. Regards Ann

10/10 Excellent

Jai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

R D

Liked: Cleanliness, property conditions & facilities, room comfort
Looking for a once in a year wow experience?
Treat yourself to an experience of luxury. Every aspect of our stay was taken care of. The visual appeal of the rooms, the house, and the views were incomparable, and the food was delicious. A romantic space completely away from the stresses of life with amazing location, perfect comfort, thoughtful, helpful yet unobtrusive staff. Do use the meals available, they are similarly extra-ordinary! Shower and spa bath were amazing.
Stayed 1 night in Dec 2021
Response from Ann Gregor-Greene on Jan 5, 2022
Thank you so much for taking the time to write about your stay with us at Peppers on the Point. We are delighted to hear that you enjoyed your time with us. I will pass your comments onto the staff and we hope that you might be able to welcome you back one day. Kind regards Ann

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay Over Christmas.
We decided to treat ourselves again at Peppers after going there in 2020. With Covid19 still around and our kids and grandchildren living overseas and NZ borders closed, it was great spending Christmas in such a lovely place as this. We cannot fault anything, the food, service, accommodation, and the delightful grounds leading down to the lake. Excellent choice and we would highly recommend it to anyone looking for that something special.
Stayed 3 nights in Dec 2021
Response from Ann Gregor-Greene on Jan 11, 2022
Oh how wonderful to read this, thank you for taking the time to write and provide such wonderful feedback. Wonderful to have you return again and enjoy the property just as much as the first time. All the best for 2022, and we hope you will be able to visit your family soon. I will pass all your lovely comments onto our team.

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from ann.gregor-greene on Aug 23, 2021
Dear Mark Thank you for taking the time to share your score regarding your stay at Peppers on the Point. We hope you are well and safe in your bubble at this time. Regards Ann and the team at Peppers on the Point.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Peppers on the point was exceptional! The staff are absolutely fantastic, we felt like VIP’s as soon as we drove in. The attention to detail on the property and in our room was superb, anything you could possibly want or need was there. The furnishings are beautiful and of the highest quality, even the tea towel was Egyptian cotton! We stayed in the cottage suite and could not recommend it more. The view was mesmerising and having sheep out in the front paddock was lovely. Also feeding the miniature horses and the two donkeys some carrots was a highlight. Coming back from a day of exploring to your own personal spa pool and heated floors was divine. The dining experience and food are definitely a must try. We had a wonderful few days here and can’t wait to get back for another lovely break.
View from the chapel
Lovely donkeys
Sunrise from our room
Our gorgeous bed
Stayed 3 nights in Jul 2021
Response from Ann Gregor-Greene on Aug 23, 2021
Dear Lisa This was such a delight to read. Thank you for the lovely review and for such a lengthy review. We are so delighted you seemed to enjoy your time with us. We certainly hope we can welcome you back again. Regards Ann and the team at Peppers on the Point

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite property in magical setting!
A very clean and comfortable home-away-from-home in a stunning location. Exquisite furnishings, attention to detail and exceptional, friendly staff made our stay a most enjoyable one.
View from our bedroom looking across to Mokoia Island
The beautiful gardens
Warm and cosy lounge and reception area
Stayed 3 nights in Jul 2021
Response from Ann Gregor-Greene on Aug 23, 2021
Dear Ian Many thanks for taking the time to write about your experience with us at Peppers on the Point. We are pleased to read you enjoyed your stay with us. Take care and we hope to welcome you back one day. Ann and the team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Ann Gregor-Greene on Jan 28, 2021
Thank you for taking the time to score us. We appreciate your score.

10/10 Excellent

J A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Place to Stay
We stayed at Peppers on the Point for two nights on our “staycation”. We were absolutely thrilled with this little gem. Service was excellent, food beautiful and there is a lovely lounge area which is ideal to talk to other guests for a pre-dinner drink etc. We would certainly recommend this lovely boutique, up-market hotel right on Lake Rotorua. Beautiful setting and grounds.
Stayed 2 nights in Sep 2020
Response from Leanne Gale on Sep 28, 2020
Thank you for your kind response. We are so pleased you have enjoyed your stay with us at Peppers on the Point -Lake Rotorua. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Nazif

Traveled with group
Liked: Staff & service, amenities
It was a last minute booking, what a gem. The managment treats you like royalty. Best place to stay in Rotorua.
Stayed 1 night in May 2020
Response from Ann Gregor-Greene on Jun 2, 2020
Thank you so much for taking the time to write about your experience at Peppers on the Point. We are so pleased you enjoyed your time with us and we are delighted to read that you were treated like royalty. We hope to see you return again.

10/10 Excellent

Janet, Connecticut

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful setting, gracious, friendly staff and lovely amenities. I can’t say enough good about this boutique hotel. Highly recommend it. Dinner was delicious and beautifully presented. Breakfast was also great. Rooms were spacious with beautiful views of the lake. Lovely walking paths around the property.
Stayed 1 night in Feb 2020
Response from Ann Gregor-Greene on Feb 18, 2020
Thank you for taking the time to review Peppers on the Point and for you lovely comments. We are delighted you enjoyed your stay here with us. Regards Ann

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite place to stay with beautiful views over Lake Roturoa. Lodge we stayed in was fully equipped including washing machine and dryer. Loungers outside, difficult to decide whether to just stay and relax at the hotel or visit the local attractions and we should have stayed longer to do both. At least one night eat in the hotel you would love the food, the service and the ambience
Stayed 3 nights in Feb 2020
Response from Ann Gregor - Greene on Feb 12, 2020
Greetings from Peppers on the Point. Thank you so very much for your very kind comments and for taking the time to write them. We are delighted to read that you had such an enjoyable stay with us. Kind regards Ann

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Leanne Gale on Feb 10, 2020
Thank you kindly for your positive feedback. We hope you enjoyed your stay with us at Peppers on the Point - Lake Rotorua. Kind regards, Leanne Gale Front Office Manager

10/10 Excellent

Sam, Torrance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Peppers was amazing! Everyone at Peppers made us feel like we were super special. From Ann at check in, Meena our room attendant, Mathew our waiter, and to the chef who prepared a delicioius dinner, and everyone else at Peppers, we had a great time. Feeding the horses and donkeys was an extra special treat.
Stayed 2 nights in Jan 2020
Response from Leanne Gale on Feb 5, 2020
Dear Sam, Thank you kindly for your lovely feedback. we are so truly glad you enjoyed your stay with us at Peppers on the Point - Lake Rotorua. We will be sure to pass on your comments onto the mentioned staff members as well. We hope to have the opportunity to welcome you back to our property in the future. Kind regards, Leanne Gale Front Office Manager

10/10 Excellent

Phyllis R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will miss New Zealand!
Peppers is a lovely place. Our room was simply perfect with a view of Lake Rotorua, tasteful furnishings, and a splendid jacuzzi. Staff were extraordinarily helpful. This was the perfect way to end our visit in New Zealand.
Stayed 3 nights in Jan 2020
Response from Ann Gregor-Greene on Jan 15, 2020
Dear Phyllis, thank you for taking the time to review your stay at Peppers on the Point. It is pleasing to read that you enjoyed the property and found it the perfect end to your time in New Zealand. Kind regards Ann - Lodge Manager

10/10 Excellent

RM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel on great location, staff superb and only regret is we couldn’t stay longer
Stayed 2 nights in Jan 2020
Response from Ann Gregor-Greene on Jan 14, 2020
Thank you for your lovely comments, I am so glad you enjoyed your stay with us. Regards Ann - Lodge Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Leanne Gale on Jan 6, 2020
Thank you Cheryl, we are so pleased you enjoyed your stay with us. We hope to have the opportunity to welcome you back to Peppers on the Point - Lake Rotorua in the future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! Views are stunning and service is even better, from the greeting with Ann to the wonderful service from Tracey during breakfast. A must stay!!
Stayed 2 nights in Dec 2019
Response from Ann on Dec 21, 2019
Thank you very much for taking the time to comment on your stay, we are glad you enjoyed it at Peppers on the Point. I will pass on your comments to Tracey. Safe travels. Regards Ann

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Ann on Dec 21, 2019
Thank you for your review, You seem to have enjoyed your time with us here at Peppers on the Point. Safe travels.

10/10 Excellent

Hiker, Santa Cruz, California

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, outstanding facility, great location, awesome views
Stayed 2 nights in Nov 2019
Response from POP on Nov 18, 2019
Thank you so much for your review. we are very pleased to read that you enjoyed your time with us. Regards Ann - Lodge Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The point is the perfect position to see the lake.
Stayed 3 nights in Sep 2019
Response from Leanne Gale - Front Office on Oct 28, 2019
Thank you for your feedback, we hope you have enjoyed your stay at our property.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is stunning and the property had a lot of history. The accommodation was warm and well furnished and it was lovely to have a spa pool in winter. The bed was a king not a double as stated on website which was a nice upgrade. The accommodation had a nicely appointed kitchenette and a few delicious treats to enjoy. The only downside was that we could hear the guests in the apartment above till after midnight! So the soundproof on the floors was not effective. Overall we had a wonderful stay and recommend this property and staff.
Stayed 2 nights in Aug 2019
Response from Ann Gregor on Aug 15, 2019
Thank you for taking the time to write about your stay with us. We are glad that you enjoyed the property. I agree a spa pool in the winter is just the best as too is the spa bath in the bathroom. I am sorry that you had disturbance from the room above. I have checked the reservation and it seems we did have a family group upstairs at the same time as you. We have not ever received a noise complaint before, so I am sorry that they disturbed you on this occasion.