Cutie Room (Studio) | Egyptian cotton sheets, premium bedding, down comforters, minibar

Reviews of Regent of Rotorua

4.5 out of 5
Regent of Rotorua
1191 Pukaki St, Rotorua

Reviews

9.4

Exceptional

Rating 10 - Excellent. 575 out of 817 reviews" "
Rating 8 - Good. 178 out of 817 reviews" "
Rating 6 - Okay. 47 out of 817 reviews" "
Rating 4 - Poor. 14 out of 817 reviews" "
Rating 2 - Terrible. 3 out of 817 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Debra

Traveled with partner
Liked: Staff & service, amenities
Was expecting to love this place based on some of its previous reviews but just didn't. Room was hot and stuffy and you couldn't leave the windows open due to seasonal flies (this per hotel) and yet the ac was very poor. Restaurant was also a let down - with all their awards I was expecting something special but just wasn't.
Stayed 2 nights in Mar 2024

10/10 Excellent

Supapat

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and modern walkable to stores and foods Very centralized Strongly recommended
Stayed 1 night in Mar 2024

10/10 Excellent

Ronghai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very spacious. Only complaint is the noise from nearby restaurants but it stops at midnight.
Stayed 1 night in Feb 2024

8/10 Good

Ashok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good location with a lot of restaurants close by. The property is safe and staff is very helpful. Rooms are of decent size and very clean. The breakfast is decent. Wifi is a little temperamental.
Stayed 3 nights in Feb 2024

10/10 Excellent

Xiaomeng

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Santhanam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous, helpful and friendlt staff. Particularly Vivian was pleasant and eager to help people with a smile. Good value and outstanding location.
Stayed 1 night in Feb 2024

10/10 Excellent

Sonata

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, attentive and helpful staff, clean. Reception/lobby and rooms give a sense of luxury. Overall, a pleasant experience.
Stayed 1 night in Feb 2024

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place, very comfortable, big rooms, amazing pool, the best staff, super safe!
Stayed 2 nights in Jan 2024

10/10 Excellent

sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are elegant and spacious, very comfortable bed, great amenities, staff are warm and helpful. Very good breakfast menu. Right next to Eat Street for convenient dining outside the hotel restaurant.
Stayed 2 nights in Feb 2024

8/10 Good

KATHERINE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful. Very walkable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Chris

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, cozy overall a great place. If you are driving parking is limited
Stayed 2 nights in Feb 2024

10/10 Excellent

curtis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great! Clean and comfortable!
Stayed 2 nights in Jan 2024

10/10 Excellent

Demelza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jan 2024

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 8, 2024
Kia ora Kevin,Thank you for your rating. Please contact the Hotel directly should you wish to elaborate on this.Regards,Mike

6/10 Okay

David

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This would be a normal 3 Star hotel (think Springhill, Garden Inn, but no gym and smaller). But there is no world that this is a 5 Star hotel. There are no special amenities, breakfast is ehh and extra, somewhat noisy halls, and outside of check in, we did not receive any service. The person who checked us in was polite, but that was it. The bathrooms are small, 1 small window in a corner of the small room. Again, it is not a bad hotel, but it is a bad “5 Star” hotel. There are better options, and this should really be re-rated To somehow be rated a 5 Star hotel (like a Waldorf, Ritz, etc) is inane. There was not enough hotel parking, there is no valet. And we were told we would have to park on the street and then move my 9 am to avoid ticketing
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Feb 8, 2024
Kia ora David,Thank you for your review. We have a NZ Qualmark Rating of 4.5 Stars for Boutique Hotels. We appreciate your feedback and wish you well for the rest of your travels.Regards,Hotel Manager

10/10 Excellent

Karthikeyan

Traveled with family and small children
Liked: Amenities
Awesome place
Stayed 1 night in Dec 2023

10/10 Excellent

Jean-Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
It’s got a very good location Friendly staff Parking was easy Felt like a very safe area
Stayed 2 nights in Dec 2023

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you travel to Rotorua (and you should go to Rotorua), this is THE HOTEL to stay in. The rooms are large, beautifully decorated and clean. I cannot say enough about the staff. They were helpful, intuitive, energetic, and kind. The pool is like a beautiful oasis and the mineral pool is a perfect way to soak your stress away. YES! Two pools!! The restaurant on site is beautiful. Parking is available. They are a short walk to the Government Gardens, the gorgeous lakefront, and you can't get much closer to Eat Street. This hotel is a true gem.

6/10 Okay

Ellen

Liked: Staff & service
Average stay
We were looking forward to our stay but it was a bit of a disappointment. We booked a boutique suite and were given a room right next to construction site with concrete cutting going on and dust flying about. The room was ok, a bit damp and dark, the best thing was the bathroom with a lovely tub. The bed was quite small. The staff were friendly and helpful. Location is good, close to everything.
Stayed 1 night in Dec 2023

10/10 Excellent

Angeline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Rotorua
Very modern and clean hotel/apartment fit for Kings and Queens. We stayed a 2-bedrm apartment. Centrally located in Rotorau, just 1 min walk to Eat Streat, super convenient.
Stayed 2 nights in Nov 2023
Response from MD on Jan 9, 2024
Dear Angeline, thank you for your kind words, we are delighted that you enjoyed your stay with us.

6/10 Okay

SUNG WAI WILSON

Stayed 1 night in Nov 2023

10/10 Excellent

Cheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right beside Eat Street, walkable to the park along Rotorua lake.
Stayed 2 nights in Nov 2023

8/10 Good

Anne

Liked: Staff & service, property conditions & facilities
Walkable, lots of restaurants nearby and a very cool one at that called Eat Streats. Also a big, beautiful kids park walking distance next to the lake. Parking was very tight.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Clean, comfortable room close to shops and dining
Stayed 1 night in Oct 2023

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed many times now & is always a lovely stay. Staff were great & helpful. Was disappointed there is no longer the large carpark only the small one, that was one of the reasons we love it as we don’t want to park on the street. Noticed a few things in our room were looking a bit run down & there was mould on our curtains but everything else was great comfy beds, clean linen, quiet, great location. We’ll be back again I’m sure
Stayed 2 nights in Oct 2023

10/10 Excellent

Monaliza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs are excellent and amenities are perfect
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Dhyan

Stayed 2 nights in Oct 2023

4/10 Poor

Tim

Stayed 2 nights in Sep 2023
Response from Hotel Manager on Jan 15, 2024
Kia Ora Tim,Thank you for your review. Please contact the Hotel if you wish with any further information regarding your Rating.Regards,MikeHotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk/ reception staff extremely helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very close to restaurants

8/10 Good

Catrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, but the WiFi needs an update.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room,view was very nice, good size room, sky tv was a pleasant surprise. Clean, good bed, laundry and ice were convenient
Stayed 2 nights in Aug 2023

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was excellent. Beds are very comfortable.
Stayed 1 night in Aug 2023

8/10 Good

Jacquie

Traveled with family
Liked: Cleanliness, staff & service
The location was excellent and parking was easy, but there is currently lots of construction happening at the property which meant we couldn’t use the mineral pool etc. Will be good once it’s finished.
Stayed 2 nights in Jul 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy place to stay and super convenient. Spacious room and nice-looking facilities.
Stayed 1 night in Jul 2023

8/10 Good

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at Regent of Rotorua. The rooms were spacious and the beds were comfortable. Also in a great location within short walking distance to Eat Street. There was construction happening at the time we stayed but it wasn't too noisy. Also some tea towels in the room would be fantastic.
Stayed 1 night in Jun 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We made full use of the natural spring mineral pool and even went for a swim in the heated pool during our winter visit.
Stayed 3 nights in Jun 2023

6/10 Okay

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pub next door is very noisy and heavy on the base until 1.20am on a Sunday morning, otherwise great stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Botique Hotel
Very charming and glamorous Botique hotel. Short walk to Eat Street- like a minute. Quiet. Clean. Very luxurious robe- the softest and most plush hotel robe. Love that the shower valve is at the end of the shower room. So yo can open the shower without getting wet. Has a microwave, ref, plates, utensils, coffee, kettle, hairdryer, safe. Love the alarm clock/phone charger by the bedside. TV is just a normal TV, not smart TV. Lovely decor. Exceptionally warm service from staff.
View from my room.
Love this alarm clock with phone charger
Stayed 3 nights in Jun 2023

8/10 Good

Alan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A bit noisy on the weekends. Need better sound proving. Overall a pleasant stay
Stayed 3 nights in Jun 2023

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!
Great hotel close to restaurants and the harbor. Friendly efficient staff. Would definitely recommend if staying in Rotorua.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was perfect for us. It was close to the city centre. The room was really nice.
Stayed 2 nights in May 2023

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Fung Yee

Stayed 4 nights in May 2023

10/10 Excellent

Andrea, Auckland

Liked: Cleanliness, property conditions & facilities
Super convenient for dining out and being walking distance to eat street etc. very comfortable bed. An awesome stay. Will return.
Stayed 1 night in May 2023

10/10 Excellent

Jacinta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been a few years between visits but still recommend a stay here . Clean tidy staff very friendly a pool outside the door is handy and the seating area outside is great too . The only negative was the pillows were cheap and thin as we found in the hotel we stayed at in Taupo this week too so I’m going to take my own with me in my future travels.
Stayed 1 night in Apr 2023

10/10 Excellent

Janice

Stayed 2 nights in Apr 2023