Ratings based on 832 Verified Reviews

4.3 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Hawkes Bay, NZ

Great hotel room right on lake front

Posted Aug 18, 2017
The view from the room was amazing. Great room too with fantastic bathroom. Only downside was that our shower temp didn't got very warm. But apart from that everything was fantastic.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Excellent accommodation

Posted Jul 15, 2017
Pros: very clean and modern
Cons: outside chairs could be improved, sat on after rain and got wet from webbing underneath
Location: close to lake, short drive to Rotorua
check-in fast and professional, clean modern rooms, excellent value - would use again
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

very picturesque and peaceful

Posted Jul 15, 2017
Pros: on the waters edge
relaxing time and staff are very helpful and pleasant
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet

Posted Jul 12, 2017
Relax and quiet, not too far out of Rotorua Nice rooms and very comfortable
4 out of 5
Recommended
for Everyone
by A verified traveler from Aus

Great location and ambiance

Posted Jul 5, 2017
Beautiful location and very attentive staff.
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful place to stay

Posted Jul 2, 2017
Apart from getting charged $5 for a mini chocolate and found out it was only $4 after I questioned the price and also waiting for 15mins before someone came to the reception so I can check out, my stay there was beyond perfect! Beautiful place, beautiful views and the room was clean and comfortable. Just one note, make sure to check the price before you touch anything in there (has a mini bar fridge in there that was cute but ended up only having a little chocolate bar). Definitely would've been a 5star except for the long wait and over-priced items there. If you're looking for a romantic getaway, I would definitely recommend this hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Nice hotel

Posted Jun 24, 2017
Beautiful view of lake and quiet. Most peaceful location
2 out of 5
by A verified traveler

Mediocre

Posted May 29, 2017
The hotel looked beautiful, but the actual experience was disappointing. It was somewhat clean, but had a strange smell to the room. You could hear people slamming doors and walking around, talking at all hours of the night. There weren't many people staying at the hotel so I don't know who all those people could be. I can't imagine what it's like during peak season. Staff was ok, except when trying to check out. It took a full 30 minutes of trying to locate someone to check out with. If no one is at the front desk, you're supposed to dial out on their phone. No answer. It wasn't even that early in the morning. We had to go bother the chef in the back of the kitchen to find someone to help us. It was obvious the guy was sleeping.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location and modern in all facilities

Posted May 20, 2017
Very nice location, on a small lake (or inlet), -- great sunrise -- modern room, friendly staff, good dinner. It's more than 10 km from Rorotua, however, so don't think of it as a city lakeside resort. Main drawback -- the NZ$30 breakfast -- very ordinary with not beyond a usual 3-star breakfast buffet...
5 out of 5
by Thamayanthi

This traveler left a rating score only Posted May 20, 2017 on Hotels