Ratings based on 192 Verified Reviews

4.3 out of 5
82% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Sydney

Double booked...

Posted Jan 4, 2018
Hotel overbooked our rooms (we had 2 bkd) and cancelled our January res on the day (bkg made nov). Peak hol time in this area! Front desk refused to refund or credit our deposit prev made & said everything was Expedia’s fault and to chase them for refund - incorrect. Shower water pressure turned down so low just dribbled out & hair dryer needs replacing. Would never recommend a stay at this property.
1 out of 5
by A verified traveler from auckland

Not worth it

Posted Oct 24, 2017
Paid for 2 rooms studio and a appartment... dirty water with dead insects came in tje hot pools.. one of them did not have working hot pool... beer bottle to be found from previous customers... not clean at all... floor had stained and dirty carpet... walls old and poorly maintained ... were told not to use spa after 9pm... never would recommend it.
2 out of 5
by A verified traveler

Needs to upgrade

Posted Oct 17, 2017
My family and I booked two studios and 1 two bedroom apartment. - room six did not have functional hot tub, carpets were old and stained, wall papers were falling apart. Room 9 had insects coming up when using hot tub, beer bottle was found, shows rooms are not well cleaned - were told not to use jett spa bath after 9pm in the apartment at all. Not great experience. Would not recomend it to anyone for the price we paid would have got better deals.
3 out of 5
Recommended
for Families
by A verified traveler from Singapore

Decent but aged, in the city centre

Posted Sep 20, 2017
Pros: Spa tub is a perk.
Cons: Steps are noisy at night. Consider some minor renovation to spruce up the place.
Location: Countdown supermarket across the road. Eat Street is a few junctions down.
Check-in was smooth. The room was cosy but since it had wooden flooring was creaky.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 17, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

A nite in Rotorua

Posted Jul 19, 2017
A very pleasing motel, Very close to shops and supermarket.
Comment from Hotel Management
Jul 22, 2017 by Marcelle, Hotel Management
That's great. Glad you enjoyed your stay. Thank you!
3 out of 5
by A verified traveler from Auckland

Last minute booking

Posted Apr 22, 2017 on Hotels
Very confortable. Room was well furnished and had good services, basic sky+ box with sports and movies. only draw back was the hours for using the outdoor spa pool, not between 22:00 and 09:00.
1 out of 5
by A verified traveler

Filthy Motel - Don't Recommend.

Posted Apr 19, 2017 on Wotif
Pros: Managers are friendly and helpful. Close to town and shops. Room had kitchen and kitchen facilities. Cons: The condition of the motel is not up to standard. Filthy rooms, dirty carpet, dirty bathrooms that have not been cleaned properly and have scrum all around the taps and drains. Mould on shower curtain and all over shower tiles amongst grout. Bedding in bedrooms are dirty, stains over duvet, mould spores on sheet and pillow cases and random stains on sheets, other people's hair on sheets . Rooms are dark and dingy and need lightbulbs checked regularly. Walls are paper thin and can hear neighbours in their bathrooms taking a spa bath. Cockroaches in bathroom and kitchen. Curtains are dirty and have rips through them. Not worth the money. Accommodation was a big let down of our stay in Rotorua.
4 out of 5
by karen

This traveler left a rating score only Posted Apr 14, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant place!

Posted Apr 10, 2017 on Lastminute
Pros: Brilliant location and handy to everything!
Great deal and definitely excellent spot to stay. Loved the accommodation and the hot tub to soak in was brilliant!