Posted Jan 9, 2017 on Hotels
We were staying in Rotterdam over New Year and noticed this was the cheapest 4* hotel in the area at the time so we decided to stay here. I have to say this hotel is not a 4* in my opinion and is just a basic 3*. The service on reception was very good on arrival, presenting us a map and marking off where to go in Rotterdam. The room itself was a fair size with a small bathroom, the beds were extremely uncomfortable, very soft with a hostel like quilt and just a square for a pillow. We had booked a double bed but just got two singles pushed together and a quilt each. Once I got home I realised I had left 3 nice shirts in the wardrobe of our room but when I emailed the next day I was told nothing had been found, I understand it is my responsibility but I am disappointed my shirts were effectively stolen. The hotel manager took time out to call me about the shirts but only to offer a discount in future and the shirts had gone. The hotel is in a good location with a lot of sights walkable and only a few minutes walk from Blaak metro station. It is very unlike me to leave a bad review and I'm not one to moan for the sake of moaning.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for your feedback on hotels.com. We were already in direct contact by telephone and through email regarding your stay. Thank you for your friendly words about the hospitality of our staff.
We hope to welcome you again in the Hampshire Hotel - Savoy Rotterdam.
With kind regards,