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Reviews of nhow Rotterdam Hotel

4.5 out of 5
nhow Rotterdam Hotel
Wilhelminakade 137, Rotterdam

Reviews

8.8

Excellent

Rating 10 - Excellent. 508 out of 1000 reviews" "
Rating 8 - Good. 368 out of 1000 reviews" "
Rating 6 - Okay. 72 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tatiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great view, close to some bars and restaurants
Stayed 1 night in Apr 2024
Response from Aldona Guest Relations Manager on Apr 10, 2024
Dear Tatiana,Thankyou for your feedback about your recent stay at nhow Rotterdam.We are very happy to read that you enjoyed our hotel, beautiful view and location.We hope you made some bueautiful memories during your stay at nhow Rotterdam.We are looking forward to welcoming you back in a near future.Best regards,Aldona Guest Relations Manager nhow Rotterdam

8/10 Good

Zainab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely staff at check in and in the bar! Only problem was the lighting in the room wasn’t great at night otherwise everything was nice
Response from Kayleigh | Guest Relations on Feb 22, 2024
Dear Zainab,Thank you for sharing your experience with us! We are happy to read you enjoyed your stay and the service. We also appreciate your feedback, which we will share with our team. We hope to welcome you again at nhow Rotterdam in the near future!With kind Regards,Kayleigh Guest Relationsnhow Rotterdam

8/10 Good

Tammana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Thank you. on Jan 17, 2024
Dear Tammana,Thank you for your score.And thank you for choosing nhow Rotterdam for your home away form home.Best regards,Aldona.

10/10 Excellent

Abraham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff very welcoming
Stayed 3 nights in Dec 2023
Response from Thank you. on Jan 31, 2024
Dear Abraham,Thank you for sharing your feedback with us.It is a pleasure to read that our staff made you feel welcome.We are looking forward to welcoming you back in nhow Rotterdam soon.Regards,Aldona.Guest Relations.

10/10 Excellent

ALEX B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Thank you. on Jan 17, 2024
Dear Alex B,Thank you for a beautiful score!We are delighted that you enjoyed your stay.Best wishes,Aldona.

8/10 Good

Trevor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it is a very good hotel. I liked it. And the staff are great. The two key things which could be improved are- la proper restaurant. You can eat in the bar, but it is not the same. Secondly, the rooms are quite dark. There is plenty of ambient lighting, but not enough. I had to read the instructions for using the in room safe with the aid of the torch on my mobile phone!
Stayed 5 nights in Nov 2023

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Tim

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice spot, needs light...
Great Hotel, great location, great breakfast....only downside for me was there was not enough light in the room....even with all of the lights on, the light is very dim.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Team nhow on Nov 2, 2023
Dear guest,Thank you so much for rating us with such a high score!It has been amazing to have you here with us and we would love to welcome you back many more times in the near future.With warm regards,

10/10 Excellent

JARROD

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Gwilym, Evesham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were excellent, the bar on the 7th floor I think it was had wonderful views of Rotterdam, there is a tram station 5 min from the hotel that will take you straight into the city. When I go back to Rotterdam, this is where I will be staying.
Stayed 1 night in Oct 2023
Response from Team nhow on Nov 2, 2023
Dear Gwilym,Wow! Thank you so much for taking the time to write a review!It has been amazing to have you here with us and we would love to welcome you back many more times in our hotel.Again, thank you so much!With warm regards,

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Too cold
The hotel room was beautiful, location great, not far from central, a 5-10 min drive, 35 min walk. However the room was very cold, 2 members of staff came up to check the heating, first time I was told room would take 20 min to heat up, second member of staff said it could take up to an hour. I wanted them to change my room, I was offered a spare blanket which I refused, considering how much I paid, the least I could expect was for the room to be warm. One of the male employees was rude, eventually I had my room changed, this one was exactly the same as the last. In their defence I was provided with a portable heater.
Stayed 2 nights in Oct 2023
Response from Team nhow on Oct 26, 2023
Dear guest,Thank you so much for sharing your feedback with us!I am very sorry to hear that we did not exceed your expectations during your stay.We take your feedback very serious and we do the best that we can to make sure it will not happen again in the near future.Your feedback will be discussed with the concerned departmens.Again, thank you so much for sharing this with us.With warm regards,

6/10 Okay

Martin

Stayed 2 nights in Oct 2023
Response from Team nhow on Oct 26, 2023
Dear Martin,Thank you so much for rating us regarding your stay with us!It has been amazing to have you here with us and we thank you again for staying with us.We are looking forward to welcome you back many more times in the near future!With warm regards,

10/10 Excellent

Jacqueline

Stayed 1 night in Sep 2023
Response from Team nhow on Oct 23, 2023
Beste Jaqueline,Wat geweldig om te zien dat je zo een hoge score hebt gegeven naar aanleiding van je verblijf.De score betekent ontzettend veel voor ons en zal ook zeker door gegeven worden om het juiste te blijven doen.We kijken er nu al naar uit jullie te mogen verwelkomen in de nabije toekomst!Met hartelijke groet,

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how close it was to the New Luxor Theatre. Had great food options nearby. The hotel was clean, tidy and had a great free drink policy if you were eco friendly.
Stayed 5 nights in Sep 2023
Response from Patricia | Front Office on Sep 14, 2023
Dear Kate, Thank you so much for the lovely words! We cannot wait to see you again! Best regards, Patricia Front Office

10/10 Excellent

roland

Stayed 4 nights in Aug 2023
Response from Team nhow on Oct 23, 2023
Dear Roland,Thank you so much for giving us an excellent score!We are over the moon to hear that you had a fantastic stay with us. Your kind words mean so much to us, and we have shared them with the team who were thrilled to hear about your experience.Thanks again for sharing your valuable feedback. We can't wait to welcome you back to nhow Rotterdam soon for another unforgettable experienceWith warm regards,

6/10 Okay

Liz

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Photos deceiving, not worth the money
First of all the photos show the room to be a good size - not so! The weird glass around the bath/shower is tacky - looks ok on photos but not in real life. The shower over the bath was awful - lack of pressure and after the shower there was a lot of water on the floor. The whole bathroom looked very basic compared to the photos. Weak hair dryer. The photos showed a rooftop terrace - apparently that was another of their hotels - again, deceiving. One good thing was the service - very helpful, spoke English and very responsive to my email about leaving an item behind.
Stayed 1 night in Aug 2023
Response from Team nhow on Oct 23, 2023
Dear Liz,Thank you so much for taking the time to write a review!This means a lot to us since we can use your feedback a lot to improve the aspects you have shared with us. I am very sorry to hear that we didn't meet your expectations during your recent stay with us. Please accept my apologies for any inconvenience caused. Your feedback has been shared with the concerned departments to make sure we can put it into action. We have a beautiful roof top bar with a stunning view of the skyline. It would be amazing to have you here one more time so you can enjoy our beautiful views and our lovely team.Furthermore I am very happy to hear that our team members did the best that they could to help/assist you. With warm regards,

4/10 Poor

Jorim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

S

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel N-How
Excellent stay overnight to catch the celebrity edge cruise line
Stayed 1 night in Jul 2023

6/10 Okay

Harry Kwong

Stayed 4 nights in May 2023

10/10 Excellent

Panayiotis

Stayed 2 nights in May 2023

10/10 Excellent

Irvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, very friendly staff, I got a spacious room with a great view of the riverfront. Very good buffet breakfast with delicious variety of food. There is a metro station just in front of the hotel which made the commute quite easy. I’ll definitely come back to this hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Asif

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

2/10 Terrible

Timothy

Stayed 5 nights in Apr 2023

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful view and room.
Stayed 3 nights in Apr 2023

10/10 Excellent

ori

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, recommended
Great combination between a fancy luxory hotel with a nice cool and young twist, great service. Loved the stay there, staff is awesome and helpful, breakfast is great and the bar is very nice too. I also loved their - "green option" in ehich you can give up the room cleaning service and get a free drink at the bar in return. Only thing I would improve is the shower, which is built in a way that does not allow the water to drain well, and the transparent door to the shower which in the night sometimes is easy to bump in.
Stayed 5 nights in Apr 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the welcoming staff to the clean large and quiet room with a view, we loved our stay at the nhow Rotterdam.
Stayed 2 nights in Apr 2023

10/10 Excellent

woong

Stayed 1 night in Dec 2022
Response from Robin Engels on Jan 3, 2023
Dear Woong,Thank you so much for sharing your feedback with us!It has been amazing to have you here with us and I want to thank you for rating us with such a high score.We are already looking forward to welcome you back at nhow Rotterdam so we can do this all over again!With warm regards,

4/10 Poor

matthew

Liked: Staff & service

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would return over and over again
Excellent stay, great location, fantastic views, good transport links, very modern and great value for money! Couldn’t ask for anything more
Stayed 4 nights in Nov 2022
Response from Team nhow on Dec 6, 2022
Dear Katherine,Thank you so much for sharing the review with us!It has been amazing to have you here with us and we would like to see much more often in the future.With warm regards,

10/10 Excellent

JUAN, Montreal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Close to restaurants and food options. Steps from metro station and greats view of the city. Also, within walking distance to city center
Stayed 2 nights in Oct 2022
Response from Robin Engels on Oct 31, 2022
Dear Juan,Wow! Thank you so much for taking the time to write a review!It is amazing to see that you have enjoyed your stay that well. I completely understand your positivity regarding the location because it is such a good location.We do hope to welcome you back in the near future to do this all over again...With warm regards,

10/10 Excellent

Johannes

Stayed 1 night in Oct 2022
Response from Nikita on Oct 28, 2022
Dear Johannes,Thank you for giving us the great score. We are glad to see you really enjoyed your stay with us and hope to may welcome you back in the future !With kind regards,

6/10 Okay

Mark

Stayed 1 night in Oct 2022
Response from Robin Engels on Oct 12, 2022
Dear Mark,Thank you so much for sharing your score with us.As a team of nhow Rotterdam we do the best that we can to provide our guests from an unforgettable stay. As I can read is that we did not succeed in this how it should have been done.We would love to welcome you again in the near future so we can show you how it should be!With warm regards,

8/10 Good

howard

Traveled with partner
Liked: Cleanliness, staff & service
Good view of the harbour for higher rate harbour side room. Lobby is too small.
Stayed 3 nights in Sep 2022
Response from Nikita on Oct 8, 2022
Dear Howard,Thank you for sharing your experience with us. We are really happy to see even though the lobby is small you enjoyed the further stay and especially the good view of the harbour of Rotterdam ! We hope to may welcome you back in the future.With kind regards,

8/10 Good

Olasunkanmi

Liked: Cleanliness, staff & service, property conditions & facilities
I like that it’s central and lots of food places nearby. The ac in the room wasn’t so great and also they have no iron available to iron your clothes.
Stayed 3 nights in Sep 2022
Response from Nikita on Sep 8, 2022
Dear Olasunkanmi,Thank you for leaving your experience with us. We are so happy to see you liked the location and the further stay. We hope to welcome you back in the future !With kind regards,Team Nhow

10/10 Excellent

alexis j

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente
Excelente
Stayed 1 night in Aug 2022
Response from Robin Engels on Oct 12, 2022
Dear Alexis,Thank you so much for sharing your amazing score with us.It has been amazing to have you here with us and we would love to do this all over again in the near future.With warm regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nhow the best stay in Rotterdam
Loved it. Worth paying for the Erasmus bridge view. Near metro. Staff were great alerting us to the short notice rail strike and arranging a taxi to schiphol.
Stayed 3 nights in Aug 2022
Response from Nikita on Aug 28, 2022
Dear Anonymous,Thank you for sharing your experience with us. We are glad to see you found your stay with us worthy especially with the amazing view on the Erasmus bridge. We are glad to see our staff was really helpful and hope to welcome you back in the future !With kind regards, Team Nhow

6/10 Okay

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a great location lovely welcoming staff and comfy furnishings in the standard room. I asked for a quiet room but I had trouble sleeping because of the noisy aircon and noisy fridge plus street noise. It is a city centre hotel so that’s to be expected but I thought the windows would be more noise insulated. I was on the top floor. The aircon wasn’t very easy to use either and I got quite hot overnight.
Stayed 3 nights in Aug 2022
Response from Guest Relations Manager on Aug 16, 2022
Dear Alison, Thank you for sharing your experiences at nhow Rotterdam and for staying with us. It is nice to see that you have enjoyed the service and you found the hotel to be comfy. We are sorry to hear that you have experienced some noise during the night. If you are planning to stay with us again we can always assist you with the air-conditioning. We are looking forward to welcome you again in the future! Team nhow

8/10 Good

Deniz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the main tourist parts either by a 10 minute walk or using the Tram or metro across the road . Rooms lovely and comfortable . Outside terrace a welcome place to sit looking over the bridge . Breakfast worth including in your package otherwise €25 a head. We hired a self drive boat and took a picnic . Supermarket 5 minutes from hotel to purchase everything g you will need. Mini fridge in room to keep things fresh helped with the leftovers .
Stayed 4 nights in Aug 2022
Response from Guest Relations Manager on Aug 10, 2022
Dear Deniz, Thank you for sharing your experience with us. It is really nice reading your feedback and experience and seeing that you had a great time at nhow and in Rotterdam. We look forward to your next visit! With kind regards, Team nhow

10/10 Excellent

SAKIE, shinagawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Hyrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view from the city
Stayed 2 nights in Jul 2022
Response from Guest Relations department on Aug 1, 2022
Dear Hyrick, Thank you for sharing your experience with us. We are glad to see you enjoyed the nice view from the city and hope to welcome you back in the future ! With kind regards, Team Nhow

10/10 Excellent

colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A fantastic hotel in a great location - right by the water, stunning views from the terrace bar, several eating and drinking options nearby (Hotel New York, Fenix Food Factory and area), a mini supermarket in next street and a 2 min walk to the nearest metro. Excellent base for exploring Rotterdam!
Stayed 3 nights in Jul 2022
Response from Guest Relations Manager on Jul 26, 2022
Dear Colin, Thank you for taking the time to share your experience with us. It is nice to see that overall you really had a great time at nhow and that you enjoyed the facilities and the location. We look forward to welcome you back! With kind regards, Irene Infante

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great hotel and fanatstic staff. I would definitely recommend staying here! Very clean hotel with good sized modern rooms. Breakfast was also great and had a good selection of hot and cold items.
Stayed 1 night in Jul 2022
Response from Guest Relations Manager on Jul 7, 2022
Dear guest, Thank you for sharing your experience with us. It is nice to see that you had a great time at nhow Rotterdam and that you enjoyed the service, rooms and breakfast. We look forward to welcome you back! With kind regards, Team nhow

10/10 Excellent

Yoemil, Miami

Stayed 3 nights in Jun 2022

6/10 Okay

Chris

Traveled with partner
Liked: Cleanliness, staff & service
This is a modern property boasting wonderful views of the Erasmus Bridge. And the reception is colourful and fun. However, get behind that and it is in fact quite basic. The room was concrete with hard floors. The bed was hard. The room furniture was masculine and tired. There was a table lamp which, on a bad night, one could have impailed themselves on. Too many sharp edges. The chairs - well one was huge but totally unsuitable for relaxing. The pudding was worn. The other was more like a stool with no back support. The tv was in a shiny case so always reflected the lights, and we couldn’t get a good signal. Also, we were unable to plug in our own stick to watch our choice of programmes. The flooring between the bedroom and bathroom had a sharp ridge which I hurt my foot on. The coffee making facilities were minimal. Tiny cups. Barely sufficient cream and sugar provided. The tea bags were ‘luxury’ but not ‘tea’ and the cups were so small plus there was no milk. Not really enough electric plugs in the right places. Yes, the view was stunning, but we also needed to be comfortable - which we were not. The breakfast was good with so much choice spread around that we’d walked a mile before going out for the day. The evening restaurant should not really be called this as it didn’t serve a proper meal. It was basic furniture, no soft touches. The food was more like sharing snacks. And quite expensive. If we return to Rotterdam we would not return to this hotel.
Stayed 4 nights in Jun 2022
Response from Guest Relations Manager on Jun 23, 2022
Dear Chris, Thank you for sharing your experience with us. It is nice to receive so much feedback so we can improve our product and services. We really appreciate that you took the time to share this with us and I will make sure to share this with the concerned departments. With kind regards, Team nhow

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Clean, contemporary, convenient
Stayed 1 night in Jun 2022
Response from Guest Relations Manager on Jun 20, 2022
Dear James, Thank you for sharing your experience with us. It is nice to read that you found the hotel clean and convenient. We look forward to welcome you back! With kind regards, Team nhow

8/10 Good

Martha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a great location. The staff are beyond helpful and kind. The bar manager would not let us sit out on the terrace one afternoon even though we were patrons of the hotel, We want to sit out on the terrace and enjoy our cheese we had bought but they wouldn’t let us. The food is what leaves a lot to be desired. But I cannot say enough about the front desk staff who are just so very nice and kind.
Stayed 5 nights in Jun 2022
Response from Guest Relations Manager on Jun 20, 2022
Dear Martha, Thank you for sharing your experience with us. it is nice to see that you found the location to be convenient and that you found the staff at the reception to be extremely helpful. I will make sure to share your feedback with the concerned departments. We hope to welcome you back! With kind regards, Team nhow

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is modern and clean but there is limited choice for breakfast in the area if you don't want to eat in the hotel (and I didn't as I considered it very poor value for money). Also due to the location it is very noisy at night with a lot of traffic/trams using the main Erasmus Bridge
Stayed 2 nights in Jun 2022
Response from Guest Relations Manager on Jun 16, 2022
Dear Robert, Thank you for sharing your experience with us. It is nice to see that overall you had a good time at nhow. We will make sure to share your feedback with the concerned departments. We hope to welcome you back really soon! With kind regards, Team nhow

10/10 Excellent

Fayyad, Amman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the hero, my room was skyline with spectacular view over the sea or the canal,room was so clean staff so friendly and i rent a bike from the hotel 16 euros for one day,best in Rotterdam
Stayed 1 night in Jun 2022
Response from Guest Relations department on Jun 11, 2022
Dear Fayyad, Thank you for sharing your experience with us. We are glad to see you have enjoyed the great location, friendly staff, room with view and opportunities and hope to welcome you back in the future ! With kind regards,

8/10 Good

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Room, Comfortable Bed
Lovely big room and comfortable bed. Great bar with amazing view over Erasmus bridge and Rotterdam. The bathroom in room was huge, but you could feel a little exposed if not sharing with someone you are not to close too. The shower was a little disappointing, worked fine but not particularly powerful and just a standard size showerhead, but maybe this was down to the eco ethos of the hotel.
Stayed 3 nights in Jun 2022
Response from Guest Relations department on Jun 11, 2022
Dear Wendy, Thank you for sharing your experience with us. We appreciate your feedback and will be discussed with the concerned departments. We are glad to see you enjoyed the big room, comfortable beds, great bar and views. We hope to welcome you back in the future ! With kind regards,