Dear Mauricio,Thank you for such a positive review of your stay.We are delighted to hear that you enjoyed our pool, gym, and restaurant. Our team takes great pride in providing a welcoming atmosphere and a variety of amenities for our guests to enjoy.It is wonderful to see that you appreciated the cleanliness of your room, the condition of our hotel, and the service provided by our staff. We strive to ensure that all our guests have a comfortable and memorable stay with us.We look forward to welcoming you back in the future.Kind regards,DorienGuest Relations Manager

Dear Eric,Thank you for sharing your review.We are glad to hear that you found our rooms comfortable during your stays. However, we are disappointed to learn about the maintenance issues you encountered in both rooms. We understand how frustrating it can be to experience such problems, and we apologize for the inconvenience. Our team strives to maintain a high standard of cleanliness and functionality in all our rooms, and we will address these concerns with our maintenance team to ensure that they are resolved promptly. We appreciate your loyalty and your previous visits to our hotel, and we are committed to making improvements to provide you with the quality experience you expect from us.We hope that you will allow us the opportunity to welcome you back in future. Best regards,DorienGuest Relations Manager

Dear Alex,Thank you for taking the time to review your stay with us.We are thrilled to hear that you enjoyed our amazing breakfast, comfortable bed, and friendly staff. Our location indeed provides easy access to public transport, making it convenient for our guests to explore Rotterdam and The Hague.We appreciate your feedback regarding the pool. While our outdoor pool is heated by solar panels, we understand that the temperature might not have been ideal during your stay. We apologize for any inconvenience this may have caused. As for walking through the hotel to access the pool, we have designed the hotel layout to ensure the safety and convenience of all our guests.We hope to have the opportunity to welcome you back.With very best wishes,DorienNovotel Rotterdam Schiedam, Guest relation

Dear Roby,Thank you for taking the time to review your stay.We are concerned to learn about the issues you encountered during your stay. We apologize for any inconvenience caused by the reception team, and we will address this matter internally to ensure it does not happen again. Regarding the light bulbs and the bugs on the couch, we would like to assure you that this is not a common occurrence at our hotel. We will investigate this issue and take the necessary steps to prevent it from happening in the future.Kind regards,DorienNovotel Rotterdam Schiedam, Guest relation

Dear Giulia,Thank you for this feedback on your recent stay.We are glad to hear that you found our team friendly and helpful, and that you enjoyed the comfort of your room. Our team always strives to provide excellent service to our guests.However, we apologize for any shortcomings in the cleaning services during your stay. We take cleanliness very seriously and have a daily housekeeping service to ensure our guests' satisfaction. We will address your concerns with our housekeeping team to ensure improvements are made. Your feedback is valuable to us, and we appreciate you bringing this to our attention.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,DorienNovotel Rotterdam Schiedam, Guest relation

Dear Sylvia,Thank you for your feedback,We appreciate your kind words about Mr. Clinton's assistance in resolving the issue with your bathroom sink. Our team strives to provide excellent service, and it's great to know that Mr. Clinton was able to help you during your stay.However, we are concerned to hear about the inconvenience you faced. Our hotel takes pride in maintaining a high standard of cleanliness, and we have a dedicated housekeeping team that ensures the rooms are well-maintained. We apologize for any shortcomings you experienced and will address this matter with our team to prevent such issues in the future.We hope to see you in the future. Kind regards,DorienNovotel Rotterdam Schiedam, Guest relation

Dear Matthew,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our central location, friendly team, and good facilities. It's wonderful to know that you enjoyed your stay with us.We apologize for any inconvenience caused by the parking height restriction for camper vans and the maintenance needed on the pool steps. We appreciate your feedback and will take it into consideration for future improvements. Our outdoor pool is indeed a popular feature among our guests, and we strive to maintain it to the best of our abilities.We are looking forward to welcoming you again. All the best!DorienNovotel Rotterdam Schiedam, Guest relation

Dear Burhan,Thank you for this positive review of your stay.We are pleased that you had a pleasant stay with us and appreciated our high standards.Your kind words about our team members are truly appreciated.We would be delighted to welcome you back on another occasion. All the best,DorienNovotel Rotterdam Schiedam, Guest relation

Dear Olayinka,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We hope to see you again soon, Kind regards,DorienNovotel Rotterdam Schiedam, Guest relation

Dear Elizabeth,Thank you for sharing this positive review.We are pleased that we were able to meet your expectations.We look forward to the pleasure of welcoming you back. Many thanks again,DorienNovotel Rotterdam Schiedam, Guest relation

Dear Anwar,Thank you for taking the time to review your stay.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We hope that you will return in the future for a more enjoyable stay. Kindest regards,DorienNovotel Rotterdam Schiedam, Guest relation

Dear Jennifer,Thank you very much for this kind review of your stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It would be our pleasure to have you return on another occasion. Very best wishes,DorienNovotel Rotterdam Schiedam, Guest relations

Dear William,Thank you for this review about your recent stay.We are sorry that your recent stay at our hotel didn't meet all your expectations.We apologize for any inconvenience due to noise. Please do not hesitate to notify our team of such concerns at the time so that we may take the appropriate action to ensure your comfort and well-being.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,DorienNovotel Rotterdam Schiedam, Guest relation

Dear Ineke,Thank you for taking the time to share your feedback with us.We are very sorry your experience wasn't to your satisfaction.We would love to know more about what we could do to improve it. Could you send us a private message with more details?We hope to welcome you again in the future. Best wishes,Arjan PeterseNovotel Rotterdam Schiedam, General Manager

Dear Galya,Thank you for this review of your recent stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests However, your comment regarding the menu selection has been duly noted, and we will take this into consideration.It would be a pleasure to have you return in the future.Our very best regards,Michelle KruijverNovotel Rotterdam Schiedam, Front office Manager

Dear Simon,Thank you for taking the time to share your feedback.We are glad to hear that you found our hotel in good condition and appreciated our friendly service. However, we are concerned about the issue you faced with the shower temperature. We would like to assure you that our maintenance team regularly checks and maintains all our facilities, including the showers, to ensure a comfortable stay for our guests. We will definitely look into this matter and address it accordingly.It would be a pleasure to welcome you back on a future occasion. Best regards,Arjan PeterseNovotel Rotterdam Schiedam, General Manager

Hello Alex,Thank you for sharing your feedback.We will share this with the right departments so we can improve.

Dear Ineke,Thank you for sharing your review. Have you mentioned this during your stay as well? We are happy to look for a solution during your stay.

Dear,Thank you for rating us 10 stars!We hope to welcome you again soon.

Hello,Thank you for taking the time to share your feedback.We hope to welcome you again soon.

Dear Chi,Thank you for sharing your experience.I will share your feedback with the right departments.

Dear Cyril,Thank you for sharing your feedback.We will share this with the right departments.

Hello Palbindet, Thank you for rating us five out of five.We hope to welcome you again soon.

Dear, Thank you for taking the time to share your review with us. We are glad to hear you enjoyed your time in our hotel and look forward to welcome you again.

Dear Jawad, Thank you for sharing your review with us. We hope to welcome you back soon!

Dear Yuvraj, Thank you for your kind words. We are glad you enjoyed your stay with us and hope to welcome you back soon.

Dear Simon, Thank you for rating us a 10! Will we be able to welcome you back soon?

Hello Pierre, Thank you for your review. If you have any extra feedback for us, we would love to hear it.

Dear Brad, Thank you very much for your great review! We are glad that you enjoyed your stay with us! Kind regards,

Thank you for your positive feedback! Kind regards,

Thank you for your lovely review! We are glad to hear that you had a good stay with us and that our staff delivered you excellent service. Hopefully we will see each other another time in the future!

Dear Venethy, I am sorry to hear that we couldn't make your stay as good as we hoped to. We do find it lovely that you want to come back and we hope to make your stay more pleasant next time.