Lobby lounge

Reviews of Austin Marriott North

3.5 out of 5
Austin Marriott North
2600 La Frontera Blvd, Round Rock, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 647 out of 1008 reviews" "
Rating 8 - Good. 186 out of 1008 reviews" "
Rating 6 - Okay. 82 out of 1008 reviews" "
Rating 4 - Poor. 44 out of 1008 reviews" "
Rating 2 - Terrible. 49 out of 1008 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Atit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Austin Marriott North is centrally located within Round Rock and driving distance to plenty of restaurants and activities. I'd recommend this property to individuals and families who prefer stay outside of the city.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 19, 2024
Thank you for your recommendation, Atit! We're delighted to hear that you enjoyed your stay at the Austin Marriott North and found our location convenient for exploring Round Rock and its surrounding attractions. We strive to provide a comfortable and convenient experience for all our guests, and we're glad to hear that you would recommend our property to others. We appreciate your feedback and hope to welcome you back for another seamless trip!

4/10 Poor

Gopichandra

Business traveler
Disliked: Cleanliness
Gave a room with a stupid tub shower with pathetic function. Later apologized for giving accessible room without my asking for it and not informing me about it. Was not equipped with all the toiletries
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 15, 2024
We regret your room was not what you anticipated. Please know that when reservations are not made through us, we are not aware of the details prior to guest arrival. Therefore, room types are based on availability. We hope to assist you in the future to ensure a seamless experience all around and restore your trust.

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 12, 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, Evan!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was quick to check us in.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 14, 2024
We are pleased we could offer you a seamless and swift arrival to start your stay off right, Jose. Thanks for sharing your compliments and for choosing Austin Marriot North. Until next time!

10/10 Excellent

Benjamin, Round Rock

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, quiet and conveniently located
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 12, 2024
Offering you a peaceful and convenient location was a pleasure, Benjamin! We are happy we could make your trip seamless all around and hope you will be choosing Austin Marriott North again!

10/10 Excellent

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome and super nice. The hotel was super clean and my children loved the indoor pool which was 24hr fyi. Also the gym is too. Highly recommend
Response from Hotelmgmt on Mar 12, 2024
We loved reading your review, Crystal! Knowing you found everything from our charming team to our top-notch leisure amenities worthy of a perfect score is extremely rewarding! Thank you for sharing your compliments. We hope to see you again soon!

10/10 Excellent

Milam

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 11, 2024
We value and appreciate your five-star rating, Milam! Be sure to choose Austin Marriott North in the future!

10/10 Excellent

joe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 8, 2024
We are so glad you let us know your time at Austin Marriott North was five-star worthy! We hope to impress you again very soon, Joe!

4/10 Poor

Steven

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 24, 2024
It's disappointing for us to see your low marks, Steven. We hope you will give us another chance, as we wish to provide you with a more satisfying experience.

6/10 Okay

LaTonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I don't want to share here
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 6, 2024
LaTona, we are sorry your stay was not satisfactory all around. We hope we will be able to connect and learn more about your experience as we are eager to improve your impression. Thank you.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 24, 2024
It was a pleasure to have you as our guest, Michael, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Like it
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on Mar 6, 2024
Jose, your warm compliments made our day! We hope you will return to Austin Marriott North for another fantastic stay!

8/10 Good

Bianca

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Feb 28, 2024
Thank you for visiting, Bianca! We are grateful for your star-rating, please come back soon.

10/10 Excellent

Hilda

Business traveler, Traveled with family
Liked: Amenities
All perfect!
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 29, 2024
Hilda, thank you so much for your positive feedback. We're delighted to hear that your experience with us at Austin Marriott North was impeccable! Our team strives to provide exceptional service and create memorable stays for all our guests, and knowing we've achieved this for you is incredibly rewarding. We look forward to the opportunity to welcome you back and deliver another flawless experience.

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
Nice hotel and good location for St David’s Hospital. Our room wouldn’t cool and pillows were horrible. Other than that nice hotel
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 28, 2024
Cynthia, it was a pleasure providing a convenient location while in town. However, we apologize for the unusual occurrence with your AC as well as your pillows. Your feedback is incredibly helpful and we would love a second chance to win you over entirely and show you what we are truly capabel of.

10/10 Excellent

Manuel, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Assistant General Manager was welcoming even after a late check in and very informative about amenities.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 27, 2024
It's wonderful to hear that the Manager provided you with a warm welcome even after a late check-in, Manuel. Being informative about the amenities available to you is crucial for making the most out of your stay, and it's great that you were able to receive such helpful information. Thank you for sharing your experience, and we hope you enjoy all the amenities and have a fantastic rest of your stay with us at Austin Marriott North!

6/10 Okay

constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hotelmgmt on Feb 20, 2024
Thank you for visiting, Constance. We hope to welcome you back to improve your experience.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice location that's clean, quiet, and conveniently located.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 21, 2024
We're glad to hear that you enjoyed your stay at Austin Marriott North, Mike! Thank you for taking the time to share your positive feedback. We strive to provide a clean, quiet, and convenient location for our guests, and we're thrilled to hear that we met your expectations. We appreciate your review and hope to welcome you back again soon!

10/10 Excellent

Saikrishna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 21, 2024
Thank you, Saikrishna! We are thrilled your experience was impressive here at Austin Marriott North and hope to welcome you again in the near future!

10/10 Excellent

Amy

Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 21, 2024
We're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back, Amy.

10/10 Excellent

Jacquelyn

Liked: Amenities
Kind and respectful staff, very helpful and accommodating!
Stayed 5 nights in Feb 2024
Response from Hotelmgmt on Feb 21, 2024
Thank you for your kind words, Jacquelyn! We're delighted to hear that you found our team to be kind, respectful, helpful, and accommodating. Providing excellent service to our guests is our top priority here at Austin Marriott North, and it's always rewarding to receive positive feedback like yours. We appreciate your reviewand hope to welcome you back again soon!

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable, clean and great staff!
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 13, 2024
Winning you over in every area of your stay was a pleasure, Monica. Your rave remarks fill us with pride and we hope for the honor of welcoming you back to Austin Marriott North in the near future!

8/10 Good

Beatriz, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to change the shower curtain. It got pink mold. And the faucet was leaking.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 8, 2024
Thank you for bringing this to our attention, Beatriz. We apologize for the issues you experienced with the shower curtain and faucet. Maintaining cleanliness and functionality is crucial for our guests' comfort, and we will address these concerns promptly. Your feedback is invaluable, and we appreciate your understanding. We're committed to ensuring a better experience for you on your next visit.

10/10 Excellent

Scott, Houston

Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 21, 2024
Knowing you had a wonderful stay is truly gratifying! Thank you, and we eagerly await your next visit, Scott.

10/10 Excellent

Robert

Traveled with family
Hotel is nice, clean and the staff very accommodating!!
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 8, 2024
Thank you for your positive feedback, Robert! We're glad to hear that you found Austin Marriott North beautifully pristine and the team impressive! Your satisfaction is our priority, and we appreciate your kind words. Looking forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant last minute stay. Staff was wonderful and the hotel was nice and quiet
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 13, 2024
We are excited your travel plans brought you to Austin Marriott North to experience our warm hospitality and peaceful accommodations, Elizabeth. Thank you for your awesome review. We hope to see you again!

2/10 Terrible

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is not bad but terrible experience with staff at check in and getting few minor items lined outnonce in the room. Did not expect to get this type of treatment at this hotel. Should have set up through Marriott account...may have received better service.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 26, 2024
Thank you for your feedback, Benjamin. It's disheartening to hear that your experience with our team at check-in and with addressing the items in your room did not meet your expectations. We strive to provide exceptional service to all our guests, regardless of how their booking is made, and it's concerning to learn that we fell short in delivering this to you. We sincerely apologize for any inconvenience or discomfort you faced. Your comments are taken seriously, and we will look into these issues to ensure our service quality aligns consistently with the high standards we aim to uphold. We value your choice to stay with us and hope to have another opportunity to provide you with a much better experience in the future, reflecting the true quality of service we are committed to offering.

10/10 Excellent

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate location, stuff very helpful, ambience very pleasant
Stayed 2 nights in Jan 2024
Response from HotelMgmt on Jan 26, 2024
How amazing to know your entire experience at Austin Marriott North was perfect! Thank you for your rave review and for choosing our property, Edgar. We hope to host you again soon!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 17, 2024
Sandra, we're glad to hear that you found everything to your satisfaction during your stay with us at Austin Marriott North. We hope to have the opportunity to serve you again in the future. Thank you for choosing to stay with us and for your wonderful review!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotelmgmt on Jan 27, 2024
It's rewarding to see that you had a great stay! Thank you, Ashley, and we hope you'll join us for another five-star experience soon!

10/10 Excellent

Karen, Irvine

Stayed 3 nights in Jan 2024
Response from Hotelmgmt on Jan 10, 2024
Thank you for taking a moment to leave us this five-star rating, Karen. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 Excellent

Reang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great, except I was placed near the maintenance elevator & stairwell so it was a bit noisy.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 11, 2024
Thank you for your review, Reang. It's great to hear that your overall experience with us was positive. However, we apologize for the inconvenience caused by the noise near the maintenance elevator and stairwell. We understand how important a peaceful environment is for a pleasant stay. Your feedback is invaluable, and we will take it into consideration for future room placements to ensure a more serene experience for you and all our guests. We hope to have the opportunity to welcome you back and provide a stay that meets all your expectations.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept and we had a great time at the bar. Chris, the bar tender, was great and accommodated our large party with fantastic customer service. We had a great experience.
Stayed 2 nights in Jan 2024
Response from HotelMgmt on Jan 9, 2024
Meeting you and your party's needs was a pleasure, Crystal! We are happy you chose Austin Marriott North and we are grateful for all of your compliments! Return anytime for more fun with Chris and the rest of the team!

10/10 Excellent

Morgan

Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 8, 2024
It was a pleasure to have you as our guest, Morgan, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 Excellent

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and the room was very comfortable. I enjoyed the stay and would be staying at this facility again.
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on Jan 9, 2024
Wow! We love that our pristinely perfect guest rooms impressed you and enticed your return, Jennifer! All of us at Austin Marriott North will be eagerly awaiting your next visit! Thank you!

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and helpful staff. Check in was a breeze and took only seconds. Nice facility.
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 8, 2024
Joel, it is wonderful to hear our team impressed you with their warmth and attentiveness! Thanks for highlighting them! We were happy to offer you a seamless experience from start to finish and we hope to do it again here at Austin Marriott North!

10/10 Excellent

Mary, Azle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Feb 3, 2024
Thank you for the five-star rating, Mary! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Linda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 2 nights in Dec 2023
Response from HotelMgmt on Jan 3, 2024
We are glad your time at Austin Marriott North was relaxing, Linda. Thank you for the positive feedback. Escape with us again soon!

10/10 Excellent

Gage

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 20, 2024
Thank you, Gage, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

Marianna

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 20, 2024
Thank you for the five-star rating, Marianna! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place. Quite. Extremely comfortable. Great staff
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 3, 2024
John, we sincerely appreciate your choice of the Austin Marriott North for your stay and for taking the time to share your feedback. Your description of our hotel as excellent, tranquil, and exceptionally comfortable warms our hearts. Our dedicated team is committed to providing outstanding service, and it's gratifying to learn that you had such a positive experience during your visit. Should you return in the future, please know that we are here to make your stay even more enjoyable. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another peaceful and comfortable trip!

10/10 Excellent

Natividad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HotelMgmt on Dec 19, 2023
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.

10/10 Excellent

Somona

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Somona, we greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us!

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 18, 2023
Thank you for your top score, Samuel! We look forward to your next stay with us at the Austin Marriott North.

10/10 Excellent

Tina

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Thank you, Tina, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 18, 2023
Your five-star rating means everything to us, Crystal! Thank you and we look forward to welcoming you back.

4/10 Poor

Adrian

Traveled with family
Liked: Cleanliness
Not the room I reserved
Decent hotel, but very disappointed given I booked a two queen room and they gave me a King with Sofa Bed. If I wanted a King with sofa bed, then that's what I would have reserved. For that reason, I probably won't choose this place again in the future.
Stayed 2 nights in Dec 2023
Response from HotelMgmt on Dec 21, 2023
Adrian, we are sorry your room was not what you anticipated during your recent stay. Please know that when reservations are not made with us we are unaware of the details prior to your arrival. Therefore, room types are based on availability at check-in. We would love to help you plan any future visits so that your trip is seamless from start to finis. Thank you.

8/10 Good

Steven

Business traveler
Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 14, 2023
What a treat to find your near-perfect score, thank you! We hope to see you back soon, Steven.

2/10 Terrible

Jennifer, Mission

Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 14, 2023
We wish we had more details to understand the reason for your rating and would welcome the opportunity to host you once more to change your impression, Jennifer.

10/10 Excellent

Madelen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and accommodating.
Stayed 3 nights in Dec 2023
Response from HotelMgmt on Dec 15, 2023
Madelen, we appreciate you sharing how impressed you were with our team! It is rewarding to read their charm and dedication stood out and we cannot wait to celebrate them. We hope you will be choosing Austin Marriott North again!